A month before the long-awaited vacation in our Russian resort of the Krasnodar Territory, I booked a room at the AXIS hotel in the village of Arkhipo-Osipovka. I fulfilled all obligations according to the booking, made an advance payment, clarified the nuances that I was interested in (availability of car parking). The day before check-in, I called the administrator of this hotel . . and then it started !!!
The irritated voice of the administrator answered my call that he had no Internet !!!!! ! And he doesn’t see our reservation, he sent it in a tedious tone to the owner of the hotel (what the hell is his phone number on the hotel website if he’s not in the subject, what to do !!! ) I got through to the owner of the hotel, does he have Internet ? ! Booking confirmed, said they were waiting for us.
At 2 am we left Moscow by car. Almost 1500 km made our way. The hotel was found without problems and here it is a meeting! There are no parking lots and could not be, because a lot of people came (there are only 3-4 parking spaces for 11 rooms in the hotel). But this is not the worst thing that awaited us. We were greeted by the manager and taken to our room. It turns out that he was not ready, the shower cabin was broken in it. Offered to move in and live without a shower!!! ! In a room for 2200 per day and in 32-degree heat. To my request to find an alternative, he boorishly replied that there were a lot of tourists, there were no free rooms nearby, look for housing yourself. When I called the owner of the hotel, I heard about the same thing. When asked to provide a password for WI-FI, I was sent to hell. The advance payment was returned and no one was going to solve our problem. Was it really difficult to tell us about the situation when it happened. We had enough time on the road to look for accommodation, or to the booking site !!! ! The search for accommodation did not lead to anything, because in early September it is very hot season. We had every chance to spend the night in the car after a 14-hour trip. This is how we “successfully” rested at the AXIS hotel. If your choice fell on it, get ready for such surprises.
The irritated voice of the administrator answered my call that he had no Internet !!!!! ! And he doesn’t see our reservation, he sent it in a tedious tone to the owner of the hotel (what the hell is his phone number on the hotel website if he’s not in the subject, what to do !!! ) I got through to the owner of the hotel, does he have Internet ? ! Booking confirmed, said they were waiting for us.
At 2 am we left Moscow by car. Almost 1500 km made our way. The hotel was found without problems and here it is a meeting! There are no parking lots and could not be, because a lot of people came (there are only 3-4 parking spaces for 11 rooms in the hotel). But this is not the worst thing that awaited us. We were greeted by the manager and taken to our room. It turns out that he was not ready, the shower cabin was broken in it. Offered to move in and live without a shower!!! ! In a room for 2200 per day and in 32-degree heat. To my request to find an alternative, he boorishly replied that there were a lot of tourists, there were no free rooms nearby, look for housing yourself. When I called the owner of the hotel, I heard about the same thing. When asked to provide a password for WI-FI, I was sent to hell. The advance payment was returned and no one was going to solve our problem. Was it really difficult to tell us about the situation when it happened. We had enough time on the road to look for accommodation, or to the booking site !!! ! The search for accommodation did not lead to anything, because in early September it is very hot season. We had every chance to spend the night in the car after a 14-hour trip. This is how we “successfully” rested at the AXIS hotel. If your choice fell on it, get ready for such surprises.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Benevolent rudeness!
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