Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
1.0
Cleanliness:
3.0
Food:
2.0
Amenities:
3.0
Guest house "Aleksino" on Rybatskaya st.
This summer we (a group of parents and children) had a trip to Novorossiysk. In March, we met on the Internet with positive reviews about the hotel and decided to go there. We made an advance payment for one night of each of the 5 (five) rooms in the amount of 12.000 and prepared for the summer. For 3 days it became known that they would arrive only in one fifth room. We called the owner (Andrey Andreev) and said that such a situation had developed and offered a human option, that people would come and pay for their 15 days, and for the advance payment made for the rooms, let them live for days without payment in excess of these 15 or offer your own option. He immediately referred to the accountant (his wife Andreeva Natalya), saying that he would call and explain everything. In general, the rudeness is still the same, she called and explained that everything had burned down and let's go for now, dear guys. After talking with such people, the fifth number ceased to be needed.
Upon arrival in Novorossiysk, we settled in another place. They came one day to pick up their advance and came out like this from the 90s))) with spread fingers Uves) Uzolote) the new Russian Andrey (the owner) and began to load in a boorish way that you guys won’t see any money and you go nafig. Although he even states on the booking that if you give less than 7 days notice of a refusal, then 50% is returned, and we get a kukesh. Like this)
*Although there is, in principle, the current law - Article 32. The right of the consumer to refuse to execute the contract for the performance of work (provision of services) (as amended by the Federal Law of December 21.2004 N 171-FZ) services) at any time.
And the grass is dry for him - he wants a trial. Yes, that's what he asked for. And it will be a must. Such impudent, boorish and greedy "businessmen" cannot be forgiven! Therefore, think, is it worth it for you to deal with such dishonorable owners?
P. s. not only we were touched by their "fi"... try to go against their expectations and you will not want to go back there. One there is normal - a quiet, calm girl - an administrator, whom the owners send to resolve issues, because they themselves do not know how to talk like civilized people.
This summer we (a group of parents and children) had a trip to Novorossiysk. In March, we met on the Internet with positive reviews about the hotel and decided to go there. We made an advance payment for one night of each of the 5 (five) rooms in the amount of 12.000 and prepared for the summer. For 3 days it became known that they would arrive only in one fifth room. We called the owner (Andrey Andreev) and said that such a situation had developed and offered a human option, that people would come and pay for their 15 days, and for the advance payment made for the rooms, let them live for days without payment in excess of these 15 or offer your own option. He immediately referred to the accountant (his wife Andreeva Natalya), saying that he would call and explain everything. In general, the rudeness is still the same, she called and explained that everything had burned down and let's go for now, dear guys. After talking with such people, the fifth number ceased to be needed.
Upon arrival in Novorossiysk, we settled in another place. They came one day to pick up their advance and came out like this from the 90s))) with spread fingers Uves) Uzolote) the new Russian Andrey (the owner) and began to load in a boorish way that you guys won’t see any money and you go nafig. Although he even states on the booking that if you give less than 7 days notice of a refusal, then 50% is returned, and we get a kukesh. Like this)
*Although there is, in principle, the current law - Article 32. The right of the consumer to refuse to execute the contract for the performance of work (provision of services) (as amended by the Federal Law of December 21.2004 N 171-FZ) services) at any time.
And the grass is dry for him - he wants a trial. Yes, that's what he asked for. And it will be a must. Such impudent, boorish and greedy "businessmen" cannot be forgiven! Therefore, think, is it worth it for you to deal with such dishonorable owners?
P. s. not only we were touched by their "fi"... try to go against their expectations and you will not want to go back there. One there is normal - a quiet, calm girl - an administrator, whom the owners send to resolve issues, because they themselves do not know how to talk like civilized people.
Translated automatically from Russian. View original
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