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With such rudeness, which I was met at the reception of "Peking Garden", I encountered for the first time in my life. On the evening of 08/24/2011 I stopped at the hotel to hand over the documents to the person who lives there.
There were 2 girls behind the counter, one of whom was free, the second was talking to people.
I asked to call the person in the room and inform him that I was waiting for him downstairs to hand over the documents, explained my problem by the fact that the battery on the phone had run out, and it was not possible for me to contact him on my own.
One of the girls said that the computer is currently occupied by the second girl, and when she is free, she will help me.
Freed, the second girl listened to me and asked the question "What room does he live in? ".
- I do not know.
- Then I can't call him.
- You can not see in your database in which room a person lives?
- NO I CAN NOT. I WILL HAVE TO REVIEW EVERY NUMBER.
- I can tell you the name of the person and the date when he stopped by.
- I CAN'T, I WILL HAVE TO REVIEW ALL THE NUMBERS FROM THOSE WHO HAVE DONE THIS DAY.
- Can you help me somehow?
- Tell me the number where he lives.
I repeated once again that I don’t know and that I had agreed to inform him of my arrival, but my phone battery was dead... "I CAN'T LEAVE EVERYTHING NOW AND START DEALING WITH YOUR QUESTION... I HAVE A LOT TO DO. "
Next, I asked if they could help me turn on my phone (I had my charger with me). To which she received the answer: "NO! WE HAVE ALL SOCKETS BUSY. "
Then I sat on the sofa near the reception, then went downstairs, behind the sofas near the cafe-bar I saw an outlet, asked if I could plug the charger into it, if it was working. To which I again received the answer "I DON'T KNOW! ".
I WANT TO NOTE THAT THIS GIRL SAID ALL THIS WITH AN UNPLEASANT TONE AND AN IRRITANT VOICE.
ALSO SHE DID NOT ASK ME TO WAIT ANY TIME WHILE SHE WAS FREE. ALL MY REQUESTS WAS SIMPLY REFUSED.
It becomes sad for your service, or rather its absence.
Next time I will think 100 times whether to book a room in your hotel for a person who comes on a business trip from our company.
There were 2 girls behind the counter, one of whom was free, the second was talking to people.
I asked to call the person in the room and inform him that I was waiting for him downstairs to hand over the documents, explained my problem by the fact that the battery on the phone had run out, and it was not possible for me to contact him on my own.
One of the girls said that the computer is currently occupied by the second girl, and when she is free, she will help me.
Freed, the second girl listened to me and asked the question "What room does he live in? ".
- I do not know.
- Then I can't call him.
- You can not see in your database in which room a person lives?
- NO I CAN NOT. I WILL HAVE TO REVIEW EVERY NUMBER.
- I can tell you the name of the person and the date when he stopped by.
- I CAN'T, I WILL HAVE TO REVIEW ALL THE NUMBERS FROM THOSE WHO HAVE DONE THIS DAY.
- Can you help me somehow?
- Tell me the number where he lives.
I repeated once again that I don’t know and that I had agreed to inform him of my arrival, but my phone battery was dead... "I CAN'T LEAVE EVERYTHING NOW AND START DEALING WITH YOUR QUESTION... I HAVE A LOT TO DO. "
Next, I asked if they could help me turn on my phone (I had my charger with me). To which she received the answer: "NO! WE HAVE ALL SOCKETS BUSY. "
Then I sat on the sofa near the reception, then went downstairs, behind the sofas near the cafe-bar I saw an outlet, asked if I could plug the charger into it, if it was working. To which I again received the answer "I DON'T KNOW! ".
I WANT TO NOTE THAT THIS GIRL SAID ALL THIS WITH AN UNPLEASANT TONE AND AN IRRITANT VOICE.
ALSO SHE DID NOT ASK ME TO WAIT ANY TIME WHILE SHE WAS FREE. ALL MY REQUESTS WAS SIMPLY REFUSED.
It becomes sad for your service, or rather its absence.
Next time I will think 100 times whether to book a room in your hotel for a person who comes on a business trip from our company.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Beautiful hotel "Peking Garden" in St. Petersburg
- Recomendeum to all hotel "Peking Garden" in St. Petersburg
- Nice 3* hotel in St. Petersburg
- rudeness in the Beijing Garden Hotel
- very limited!
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