Огорчили сотрудники отеля Disappointed hotel staff

We celebrated the New Year in the restaurant "La Botanique" and rented a room in the hotel "NashHotel" for one day, the room turned out to be very comfortable, but the rudeness of the reception staff upset me very much. So, we arrived for the holiday, immediately, of course, we wanted to change clothes and leave things in the room, so we went to the reception desk to take the keys. However, the hotel employee did not let us say anything, said abruptly: "Go up to the second floor. " I, nevertheless, started talking about the room, about the keys, but he interrupted me with the same phrase: "Go up to the second floor. " We went up to the second floor. There were only guests and the host, they, of course, did not know anything about our room, after a while we found the administrator, who took us back to the reception. This time, the hotel employee "deigned" to listen to us (it seemed that he was doing us a favor), asked us for documents, I gave my passport, but my husband did not have a passport, to which the same "friendly" employee replied: " Very bad. ” (I still don’t understand who is hurt. Us? Why should we feel bad if we came to have fun? Him? Then why is he telling us about it? ). In general, while other guests were taking pictures, we rushed back and forth, as a result, we had few beautiful photos left, which made us very upset. Moreover, when I came to pay for tickets to the party, the person behind the counter at the hotel (I don’t know the same or the other) also behaved very ugly, clearly demonstrating something, freaked out, abruptly grabbed papers, etc. , although this applied and not to me, it was not pleasant. In a word, some kind of trouble in this hotel with the reception staff. It's a pity, because we really liked everything else that evening: a cozy room, a wonderful program, delicious food at the La Botanique restaurant (however, the hot seafood dish with rice noodles somehow failed).