Черствое отношение к пациентам Bad attitude towards patients

All good health! I leave my impressions about the sanatorium "Rus". Were treated in November 2013 and May 2014 (the child has an allergy), stayed in the seventh and fifth buildings. The buildings are fresh, so there were no special difficulties with accommodation and meals. Difficulties at first were with the appointment of procedures - we went to the social. ticket. We were prescribed an autonosode at home (these are test tubes with droplets) and it is taken according to a certain scheme. This is where the nasty things begin: While we were driving home from the sanatorium, we lost the admission scheme, we repent. In November 2014, the child fell ill, missed - there is no regimen for taking autonosode. They began to call the sanatorium "Rus", explained the current situation, and then a bummer awaited us: in the sales department, they categorically refused to give any phones. After three! calls, they deigned to give the phone number of the paid registry (any contact of a doctor or nurse was needed to restore the autonosode regimen). In a paid registry - the same story: without explaining any reasons, contacts are not given. Badly - poorly, they gave the phone number to the head of the medical department - Tatyana Yuryevna. It would seem -. honey should know how to take autonosode. The answer just shocked me: “I can’t help you” and put down the phone. THE ATTITUDE TO PATIENTS IS SIMPLY DISGUSTING! While you are being treated in a sanatorium - what attention can you get. As soon as he left the borders, he stopped paying money - you are not interesting to them in principle, some kind of relationship, do not expect help. If suddenly your child falls ill - do not even contact, it is useless, you will not receive any advice.