Осторожно! Carefully!

Very disappointed!!! ! The hotel management is arrogant and not decent people!! ! Let me explain: we needed a room for 2 people. (grandmother and child) suite for 2 nights. The administrator (I don’t remember the name) offered us a room on the 2nd floor: a beautiful, bright, cozy room, though not big, with all amenities and air conditioning (I’ll make a reservation right away, not cheap). My husband and I looked at the number first, we liked it, we paid an advance. The only thing that confused us was the steep stairs - they considered it dangerous for a small child. The administrator assured us that they have exactly the same room, only on the 1st floor, they really refused to show it to us, referring to the fact that the room would be free only the next day. The next morning, we transported all the suitcases and the grandmother with the child to the hotel, left the things at the reception, because the room was released only by 12 o'clock, it was decided that the grandmother and the child would take a walk around the city for the time being, and then, as the room was free, they will be settled. My husband and I had to leave for another city early in the morning. The administrator assured us that they themselves would help to transfer things to the grandmother, and my husband and I left with peace of mind. As it turned out later, they were settled in a little room, which was not even a room in the hotel itself, it really was on the 1st floor, only from the end of the building, where the utility rooms were located, for the staff, the windows overlooked the fence where the trash cans stood and from them there was an unbearable stench. The room was a toy, there was only a dirty, tarry, shabby sofa, smoky to the point of horror. The door from this room opened into an enclosed space in the utility room, where there was a warehouse of various junk, and an ironing board, on which the attendants constantly ironed bed linen. When my husband and I returned and saw all this, we were horrified. Again, we paid for a LUX room!!! ! Grandmother, a naive soul, paid full price as soon as she checked in. The money was not returned to us. Draw your own conclusions, friends! PS: I left my review on the hotel website, so they changed it, they wrote that I was delighted with their hotel....