C минусами надо бороться! Negatives must be fought!

My husband and I booked a hotel on the Internet, on the official website. We prepaid, ordered a transfer so that upon arrival we were met and taken to the hotel. I was very happy that this service exists. The day before arrival, we called the hotel again, reminded us of ourselves, and we were assured that everyone remembers and will definitely meet. That did not happen. In a foreign city, fighting off taxi drivers and people offering accommodation, I called the hotel several times, but the transfer was never sent, and I did not hear an adequate explanation. I had to look for the hotel ourselves, since it turned out to be nearby (but taxi drivers offered to take it for 1000r) The hotel turned out to be good, clean, the room was comfortable. The rooms had to be cleaned every day, towels changed every two days and bed linen every three days. But we often had to be reminded about cleaning, they forgot to bring us towels, and the linen was changed once in all 10 days. I would like to add that the mattress in the room was terrible, you could feel every spring. I would advise the hotel not to allow dogs. After all, dogs relieve themselves right by the pool, and they clean it up for a long, long time. . In addition, the dog in the room next to ours began to bark at 6:00 in the morning. And the last thing I would like to wish and advise is a medical center! Every hotel, boarding house, hotel should have a medical center or a nurse. After all, they also rest with small children, you never know what can happen! My temperature rose from poisoning to 39 in 5 minutes! Not to mention other consequences. But at the reception, instead of offering help, we were told to go look for a medical center !! ! GO SEARCH with a temperature of 39, when I couldn’t even walk, and barely breathed! And imagine I had to go look! And if on my there was a child in the place? Well, couldn’t it just be humanly possible to help? In general, the hotel is not bad, but you have to fight with the minuses. Help each other, we're human!