Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
5.0
Cleanliness:
8.0
Food:
5.0
Amenities:
7.0
Disappointed for the following reasons:
"meeting 4-star standard" - does not answer, the satellite TV indicated in the advertisement shows only Romanian channels and plus CNN, there is no Internet in the rooms.
"it is without a doubt the most beautiful and comfortable hotel in the Poiana Brasov resort" - only the exterior and interior in the lobby, restaurants and pool. 4-star rooms do not pull at all - starting with the lack of temperature control in the room (the most primitive climate control, which is installed even in 3-star hotels), you need to constantly turn the knob on the radiator, the broken hose of the electric fan in the bathroom is somehow wrapped up tape and hums like a 1950s vacuum cleaner. In some rooms designed to move in two (the so-called "double") upon check-in, only 2 towels were found (instead of six - hands, feet, bath). I'm not talking about disposable slippers.
The pool for guests is not only not free - you have to pay 15 USD for entry. e. from an adult. If you have dinner included in the price, this means you will be offered a menu of one dish (for example, steak) and a couple of sandwiches with salad. Of the drinks for dinner, only WATER is free! from the faucet!! ! In addition, it is sometimes problematic to find a clean table, without dirty dishes left over from previous restaurant visitors.
"Delivery to the ski lifts is free" - yes, but the bus runs whenever it wants and no one at the reception will specifically tell you anything, so 99.9% of tourists go there on foot or in their car.
And a lot of little things somehow: change of linen every 4 days; lack of confirming labels on sterile cleaning of the toilet bowl, bathroom, sink; 90% of the hotel staff do not understand English, and unfortunately we do not speak Romanian.
The absence of duplicate inscriptions anywhere, at least in English, the ability to exchange currency in only one place in the center of the resort, where you have to stand in an impressive queue (this already applies to the entire resort). Some may think that I am very picky, but a 4-star hotel should not have the above disadvantages. My wife and I stayed there for 4 days, after which we interrupted our vacation and went home, fortunately, on our own wheels.
"meeting 4-star standard" - does not answer, the satellite TV indicated in the advertisement shows only Romanian channels and plus CNN, there is no Internet in the rooms.
"it is without a doubt the most beautiful and comfortable hotel in the Poiana Brasov resort" - only the exterior and interior in the lobby, restaurants and pool. 4-star rooms do not pull at all - starting with the lack of temperature control in the room (the most primitive climate control, which is installed even in 3-star hotels), you need to constantly turn the knob on the radiator, the broken hose of the electric fan in the bathroom is somehow wrapped up tape and hums like a 1950s vacuum cleaner. In some rooms designed to move in two (the so-called "double") upon check-in, only 2 towels were found (instead of six - hands, feet, bath). I'm not talking about disposable slippers.
The pool for guests is not only not free - you have to pay 15 USD for entry. e. from an adult. If you have dinner included in the price, this means you will be offered a menu of one dish (for example, steak) and a couple of sandwiches with salad. Of the drinks for dinner, only WATER is free! from the faucet!! ! In addition, it is sometimes problematic to find a clean table, without dirty dishes left over from previous restaurant visitors.
"Delivery to the ski lifts is free" - yes, but the bus runs whenever it wants and no one at the reception will specifically tell you anything, so 99.9% of tourists go there on foot or in their car.
And a lot of little things somehow: change of linen every 4 days; lack of confirming labels on sterile cleaning of the toilet bowl, bathroom, sink; 90% of the hotel staff do not understand English, and unfortunately we do not speak Romanian.
The absence of duplicate inscriptions anywhere, at least in English, the ability to exchange currency in only one place in the center of the resort, where you have to stand in an impressive queue (this already applies to the entire resort). Some may think that I am very picky, but a 4-star hotel should not have the above disadvantages. My wife and I stayed there for 4 days, after which we interrupted our vacation and went home, fortunately, on our own wheels.
Translated automatically from Russian. View original
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