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If the application is confirmed, why is there no hotel reservation?
Please tell us, we bought a tour package to Turkey on August 15, our friends bought a ticket to the same hotel together with us. After writing to the hotel, we were told that our friends had a reservation, but we didn’t. The tour was purchased from Sanmar, and the application was confirmed on the site. What could be the reason that they were booked at the same time, there are some reservations at the hotel and we don’t ?? It is impossible to get an intelligible answer from the tour operator, they say contact the travel agent, the travel agent also shrug
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You made the payment in TA, respectively, and you should demand clarification from your manager. The way he (she) will be puzzled by this. You don't want to get in trouble when you arrive at the hotel. If he continues to shrug, demand back all the money paid for the tour, saying that you will purchase the tour in another TA and from another TO.
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answered 6 years ago
We had a similar situation with Sharm in May 2018. We took a tour in RB in January from Coral, the travel agency is our friends, we constantly fly from them. The application was immediately confirmed on the website, but there was no reservation at the hotel for three months. The tour operator did not give clear answers to the travel agency, the duty officer should not worry you. We had vouchers, tickets, insurance on hand, but there was no reservation. The hotel manager asked to urgently send copies of all documents and contacted Coral herself. we don’t know who is to blame, but the difference in the price for a tour of 1000 dollars from January to May leads to a bad opinion about Coral. The travel agency cannot influence the tour operator. On the day of departure from the hotel, we witnessed how a group of Germans who arrived together four people were missing a reservation.
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answered 6 years ago
