With this review, I want to warn everyone who is going to Portugal to the hotel "VILLA DE MIRACLE"! Itself had the misfortune to rest in it in August 2015. On the Internet you will find only the website of this hotel http://www. miraclehotel. org with all the beautifully offered described services. In fact, this is not a new luxury country hotel "Villa de Miracle" 5 *, located on the coast of the Atlantic Ocean, which is included in the classification group of world premium club hotels SLR (Small Luxury Residence) - but a detached villa in the village of Arnal 30 km from the ocean!! ! The interior corresponds to the pictures and that's about it! The village is ordinary, there is nowhere to go, there is a local cafe nearby that is open in the morning and evening at a time, not far from a supermarket.
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With this review, I want to warn everyone who is going to Portugal to the hotel "VILLA DE MIRACLE"! Itself had the misfortune to rest in it in August 2015. On the Internet you will find only the website of this hotel http://www. miraclehotel. org with all the beautifully offered described services. In fact, this is not a new luxury country hotel "Villa de Miracle" 5 *, located on the coast of the Atlantic Ocean, which is included in the classification group of world premium club hotels SLR (Small Luxury Residence) - but a detached villa in the village of Arnal 30 km from the ocean!! ! The interior corresponds to the pictures and that's about it! The village is ordinary, there is nowhere to go, there is a local cafe nearby that is open in the morning and evening at a time, not far from a supermarket. There is no chain of hotels with 2 restaurants (declared restaurants "Mario " and "Baracuda" have a place to be, only in neighboring settlements, which are also located a few kilometers away). There is no concierge service, there is only one girl Marina from the service, who covers breakfast and 12 euros! - cutting, cheese, egg. Pears fall from the tree and it is offered to you as fruit. Cleaning in the room is only taking out the garbage from the bucket and the bed has never been made in 12 days! Dinners are offered for 20 euros - this is usually bought meat or fish in the supermarket and grilled in front of you, sometimes takeaway food is ordered from the above restaurants. The manager, guide, translator Nicolas Norega is in fact only the driver. He does not give any historical information, but the hotel claims that he is a graduate of Princeton University! my understanding:
1-this is not a hotel and not a chain of villas - this is a private house with a pool in the village!
2-everything is aimed at withdrawing your money from the deposit as soon as possible (57ero / day) they disappeared from me on day 7 out of 11! The deposit is transferred to the hotel account a week before arrival, but there is no information about this on the hotel website!
3-forget about the service and the provision of excursions, but you will be taken to the city, but that's all!
4-rudeness, impudence, cynicism, humiliation for your money! I witnessed when tourists were specially left on excursions in another city and thus they were allegedly relocated to another hotel!
For the information of those who read this letter, the office and the company are registered in Latvia, Riga, and all money transfers go there, and not to Portugal. In the spring, these guys made it so that all transfers are made through ROBOKASSA, which removes 8% !!! ! Then they will write a response to your indignation, where they will talk about the imperfection of our payment system and the mandatory return of the commission upon arrival.
5-No one will return anything! And no reporting on your money!
1-this is not a hotel and not a chain of villas - this is a private house with a pool in the village!
2-everything is aimed at withdrawing your money from the deposit as soon as possible (57ero / day) they disappeared from me on day 7 out of 11! The deposit is transferred to the hotel account a week before arrival, but there is no information about this on the hotel website!
3-forget about the service and the provision of excursions, but you will be taken to the city, but that's all!
4-rudeness, impudence, cynicism, humiliation for your money! I witnessed when tourists were specially left on excursions in another city and thus they were allegedly relocated to another hotel!
For the information of those who read this letter, the office and the company are registered in Latvia, Riga, and all money transfers go there, and not to Portugal. In the spring, these guys made it so that all transfers are made through ROBOKASSA, which removes 8% !!! ! Then they will write a response to your indignation, where they will talk about the imperfection of our payment system and the mandatory return of the commission upon arrival.
5-No one will return anything! And no reporting on your money!
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Dear tourists, I am writing to warn you against real scammers in the field of tourism in Portugal - the luxury hotel Villa de Miracle 4 *. In order: on the Internet you will find a wonderful hotel with an incredible description at www. miraclehotel. org. A certain concierge service will talk to you on the phone (which, for a moment, no matter how much you call, will always consist of one person - Nicholas, which is already strange for a whole "service").
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Dear tourists,
I am writing to warn you against real scammers in the field of tourism in Portugal - the luxury hotel Villa de Miracle 4 *. In order: on the Internet you will find a wonderful hotel with an incredible description at www. miraclehotel. org. A certain concierge service will talk to you on the phone (which, for a moment, no matter how much you call, will always consist of one person - Nicholas, which is already strange for a whole "service"). This "service" will organize your vacation: it will offer support in obtaining a visa and buying tickets, request a transfer of funds for hotel accommodation through ROBOKASSU with a commission of 7% !!!!!
When you are literally stunned by the commissions taken from you, these colleagues from the hotel will start telling you about the imperfection of the Russian payment system (I called the ROBOCASSA call center, where they told me that the company does not take any commissions for transfers from customers, but only with organizations that use their services), but "allegedly" undertake to return the commission upon your arrival at the hotel, then the most interesting thing comes - making a deposit for accommodation: a deposit is required from you long before your arrival in Portugal at all, arguing this with the quote " that's the way it is in luxury hotels. If you haven't been before and don't know, then don't say. " Personally, I have already traveled half the globe and, unlike respected "concierge service workers", I know much better, as is customary in good hotels. Yes, for the transfer of the deposit, of course, you will be charged the same commission again.
So, you were skinned like sticky and you arrived in the long-awaited Portugal. Impressions about the hotel: You are brought to a private house, which has never seen the ocean near it. To the coast, as it turned out later, to go by car for at least half an hour. The house is located in a terrible remote village. In the literal sense, they will hardly feed you: there will always be excuses in the style of "we returned late from an excursion, dinner is not provided. " We paid for all meals. And you are solemnly offered to dine in some restaurant for an additional fee. About the rooms: we were settled in a "room, which consisted of 2 rooms in the basement. One room had no windows at all, the second had 2 basement loopholes. There is no need to talk about the presence of a balcony. Hot water constantly disappeared in the bathroom. Everything described above is just the top iceberg.
Now for the most important thing: the aforementioned Nicholas will be your driver/guide/head haml and scammer. Our story was this: we were taken on an excursion the very next day after arriving in the city of Sintra. There we asked a question about dinner when we get it. We were told that dinner was not provided, we would not have time to arrive. To which we replied, let them leave us a late option, as is provided in all normal hotels. And then this hotel employee began literally yelling at us that we would not get food, he was not obliged to feed us, he was not obliged to bring us to the hotel, and in general he was not obliged to do anything. Then a man began to threaten us in plain text, and then left us with the whole family in an unfamiliar city, in the evening, 150 kilometers from the so-called hotel, without things, money, documents, hotel address. As it turned out later, at the address indicated in the contract and voucher, such a hotel does not exist.
From our side, the Portuguese police were involved. The scammer showed up on the phone many hours later, saying that he moved our things (that is, threw our things and documents away) without our knowledge to a small two-star hotel. He was hiding from the police and did not come to the police to meet with us. To top it off, we were not refunded for staying at the Villa de Miracle hotel, we were not refunded the deposit. Money disappears into the pockets of these scammers who simply rob tourists. We filed a lawsuit and unexpectedly found out from the lawyer that he was already pursuing the 3rd case against this company. This Nicholas carried out the same principle of "work" with all clients: blackmail, rudeness, robbery.
I am writing to warn you against real scammers in the field of tourism in Portugal - the luxury hotel Villa de Miracle 4 *. In order: on the Internet you will find a wonderful hotel with an incredible description at www. miraclehotel. org. A certain concierge service will talk to you on the phone (which, for a moment, no matter how much you call, will always consist of one person - Nicholas, which is already strange for a whole "service"). This "service" will organize your vacation: it will offer support in obtaining a visa and buying tickets, request a transfer of funds for hotel accommodation through ROBOKASSU with a commission of 7% !!!!!
When you are literally stunned by the commissions taken from you, these colleagues from the hotel will start telling you about the imperfection of the Russian payment system (I called the ROBOCASSA call center, where they told me that the company does not take any commissions for transfers from customers, but only with organizations that use their services), but "allegedly" undertake to return the commission upon your arrival at the hotel, then the most interesting thing comes - making a deposit for accommodation: a deposit is required from you long before your arrival in Portugal at all, arguing this with the quote " that's the way it is in luxury hotels. If you haven't been before and don't know, then don't say. " Personally, I have already traveled half the globe and, unlike respected "concierge service workers", I know much better, as is customary in good hotels. Yes, for the transfer of the deposit, of course, you will be charged the same commission again.
So, you were skinned like sticky and you arrived in the long-awaited Portugal. Impressions about the hotel: You are brought to a private house, which has never seen the ocean near it. To the coast, as it turned out later, to go by car for at least half an hour. The house is located in a terrible remote village. In the literal sense, they will hardly feed you: there will always be excuses in the style of "we returned late from an excursion, dinner is not provided. " We paid for all meals. And you are solemnly offered to dine in some restaurant for an additional fee. About the rooms: we were settled in a "room, which consisted of 2 rooms in the basement. One room had no windows at all, the second had 2 basement loopholes. There is no need to talk about the presence of a balcony. Hot water constantly disappeared in the bathroom. Everything described above is just the top iceberg.
Now for the most important thing: the aforementioned Nicholas will be your driver/guide/head haml and scammer. Our story was this: we were taken on an excursion the very next day after arriving in the city of Sintra. There we asked a question about dinner when we get it. We were told that dinner was not provided, we would not have time to arrive. To which we replied, let them leave us a late option, as is provided in all normal hotels. And then this hotel employee began literally yelling at us that we would not get food, he was not obliged to feed us, he was not obliged to bring us to the hotel, and in general he was not obliged to do anything. Then a man began to threaten us in plain text, and then left us with the whole family in an unfamiliar city, in the evening, 150 kilometers from the so-called hotel, without things, money, documents, hotel address. As it turned out later, at the address indicated in the contract and voucher, such a hotel does not exist.
From our side, the Portuguese police were involved. The scammer showed up on the phone many hours later, saying that he moved our things (that is, threw our things and documents away) without our knowledge to a small two-star hotel. He was hiding from the police and did not come to the police to meet with us. To top it off, we were not refunded for staying at the Villa de Miracle hotel, we were not refunded the deposit. Money disappears into the pockets of these scammers who simply rob tourists. We filed a lawsuit and unexpectedly found out from the lawyer that he was already pursuing the 3rd case against this company. This Nicholas carried out the same principle of "work" with all clients: blackmail, rudeness, robbery.
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