We are not picky and, in order not to spoil our vacation, we did not pay much attention to the service. BUT I agree with the rest of the reviews. This is the first time we have come across this kind of service.
The hotel is located in Tala Bay. Complimentary drinks are served immediately upon arrival. The hotel is cozy, they check in quickly - they give a surname, they give out an envelope with keys and bracelets, and you are free.