Unprofessional managers who do not want to admit their mistakes
I bought a ticket for the bus Sozopol-Kyiv. In the info sheet on the eve of departure, it was indicated: the bus with the company's sign will be at the Black Sea Square (the largest and busiest square in Sozopol). I arrived at the square at the indicated time - there was no bus. When I began to call the Bulgarian phone after 20 minutes of searching for a bus, they picked up the phone from the 3rd time and a man who did not introduce himself said: "They will send a transfer for you, wait for the woman.