Badly
My wife and I were brought on 03/05/16 at about 14.00 from the airport. We flew flight ZF9403. They took a voucher and the Thai girl behind the counter, the manager, in poor English told us about tomorrow's arrival at 10.00. I didn’t understand and remembering that tomorrow our guide is coming at 10.00 agreed and ..... we were put on the sofa. At this time, quickly issued the next family and gave them the keys to the room.