Ласковый обман Affectionate Deception

Rating 1110

For the first time in Turkey with my family, we stayed at the Club Insula Resort & Spa, opposite which this “wonderful” store is located. I regret that I didn't read the reviews before, then I wouldn't have written my own. In general, we went there almost by accident, although my wife wanted to look after herself a short jacket for the fall. A very pleasant and not particularly intrusive seller picked us up on the street and politely invited us to look at their assortment. After several unsuccessful fittings, a rather interesting model was nevertheless found. Everyone has already heard about the amounts on the price tags, and this is pure truth. From 1100€ we bargained for 12000? . Well, they decided to look after something for me, too, while the hospitable hosts regaled the children and mother-in-law with delicious pomegranate tea. My jacket had a price tag of 1380€ and on a combined purchase we settled on 420$ for everything. The wife's jacket had a small flaw in the lock (the zipper did not fit well into the "dog"), which we were told would disappear after grinding the metal zipper.
Nothing particularly alarmed us, so we completely trusted the seller. Already in the room of the spouse, having measured the jacket again, she could not fasten the lock (the leather jacket was fastened on both sides). We decided to address the problem the next day, because the check is on hand, if anything. They also came in the evening. Our request was not refused, but we were asked to wait until tomorrow, as the craftsmen are busy today, and in order not to do everything in a hurry, it is better to come tomorrow at lunchtime and pick it up. We listened to the story without a doubt, decided to look for another warmer jacket for my wife. And they looked after, and bought a short sheepskin coat with a hood for $ 400 at a price of 2850 €. We returned the next day at lunch for a ready-made jacket in which we were promised to completely change the zipper, for which it took time. Instead, the master took and cut off the part of the “dog” included in it (the problem was in it) and said that it would go that way. Our indignation knew no bounds!
Such a slapstick on a NEW thing !! ! Here, however, our salesman intervened, who resolved the issue of replacing the entire zipper through the Store Director, and asked to come in an hour. Since we are still on vacation and there was no particular desire to run, we ourselves made an appointment for the evening. The lightning was changed, although we did not receive full satisfaction. Coming back to the room and once again trying on the jacket, the button in the hands of the wife fell apart, leaving a hole in the lapel. I decided that it was enough to endure this mockery and went on the last trip to the store in order to return this “product”, period! All the same seller took the jacket and went to the director to solve the problem of returning. Instead, a few minutes later they returned the jacket to me, saying that the button was in place. This option no longer suited me and I announced my intention to return the money, to which I received an answer that they do not return the money, they can only exchange it for another product.
I said that this would not work - make a $50 discount and an expense, which I also received a refusal. Then call the director, I say. And, oh Miracle, yesterday's and today's master has already turned out to be the director, who made it clear that the conflict was settled and left ....Well, what can you think, after all, you did it, you didn’t refuse. It wasn't here. Returning to the hotel, we found that the button is of a different size than the one on the other side and there is no way to close it because it was riveted back to front. I am writing, without having analyzed the situation to the end, in order to warn everyone who still reads the reviews first. Tomorrow I’ll go to the shield office again and be sure to unsubscribe ... ,