Wizzair Flight Cancellation History
Wizzair flight cancellation
This trip was conceived as a small weekend with New Year's fairs and delicious international dishes. But our favorite viseur knew how to surprise travelers. Kyiv was swept up by a blizzard, and at the same time our chances to fly away on time. If at Boryspil somehow work was still going on, then at Zhulyan everything was really bad. In some cases, flights were simply redirected to Boryspil. But with our flight there was a more serious problem. The plane was in Zhulyany and could not fly to us in Poznan. We were already sitting in the transit area and carelessly waiting for the flight. At first, we received an SMS about a delay of two hours, at that time it still seemed to us a problem. The charge of the tablet may not be enough to watch our favorite series Dirk Gently's Holistic Detective Agency for two hours. A woman was sitting next to me and looked at our series with one eye with a smile. When the dispatcher began to speak a long speech in Polish, I caught two words in one sentence. Unfortunately, it was “Kyiv” and “baggage”. These two words in the transit zone do not bode well. I half-jokingly told Dasha that no one seems to be flying anywhere anymore. The smile on the woman's face disappeared. Here the announcer continued in English. “Dear passengers, the flight to Kyiv has been cancelled, you need to arrive at the baggage area and collect your baggage…” There was a lot of text, but as I said, talking about baggage in the transit area is so-so news)
The border officer briefly explained to us the further list of our rights regarding the airport. Then everything was like this.
Stage 1. Cancellation of stamps in passports. And the return of alcohol and cigarettes to duty free stores, for those who bought it.
Stage 2. The bus brings everyone to the departure area for baggage collection and a meeting with a Wizz representative.
The queue to the representative was not only from our plane, but also from other cities in Poland, from where passengers arrived in the hope of getting hooked on our flight due to the cancellation of their flight. The line was longer than at the Louvre.
Some people crowded around us. Many quickly realized that Dasha and I know much more about the rights of passengers than the border control of the airport. I quickly gave a short lecture to a crowd of listeners on how to do the right thing in such a situation and not be left in the red.
It is worth noting that the Wizz representative at the airport showed extreme competence and efficiency in resolving issues. And each answer was accompanied by a sincere smile. All passengers were given a sheet with a list of duties on the part of Wizz to passengers. Who and for what should pay, what compensation. The same letter was sent to everyone by e-mail. And I received an SMS about the cancellation of the flight and a request to check the mail.
Step 3. Communicate with a representative. In fact, there was no point in standing in line, since the nearest available flight of Wizz from Poland would be in four days. The company has no partners, they cannot be put on a flight of another company. You must either stay in Poznan at Wizz's expense for up to four days, or try to get there yourself, and then send copies of receipts for expenses for compensation.
Waiting four days was not suitable for us, as the work is waiting. The representative once again convinced us that the company compensates our costs. In the meantime, let's send you at our expense by taxi to a good chain hotel with meals. Everyone was given special vouchers, which must be handed to the taxi driver at the parking lot, and he will be lucky for free to the desired hotel.
It was necessary to quickly fly to Kyiv as soon as possible. What we did:
Brainstorm. Me, Dasha and on Skype my mom and dad within five minutes we determined our further actions.
Ground transportation is no longer available due to the long border crossing and snowfall in Kyiv.
Thus, the Bla-bla-car, buses and trains were thrown back. We determined that we would travel by plane, especially since there is a chance that the company will compensate for the costs.
Now the important point is the availability of money in the account. We were lucky that we had enough money. But if it wasn’t enough, you would have to urgently open a line of credit online. This is one of those rare occasions when a loan makes sense.
How to find tickets. The site Kiwi. com helped us a lot, which was able to calculate all kinds of flights during the day from Poland to Kyiv with transfers of no more than one. At the same time, mom and dad wrote on Skype possible connections in Poland. Having determined the best route for ourselves, we divided into three teams.
With team efforts, we overcame the restructuring of the route and now our trip has been extended by one day. Tomorrow morning we fly to Warsaw, and from there in the afternoon to Kyiv. Now you can take a taxi, check into a hotel and have breakfast at the expense of Wizz. There were no problems with this at all. In the morning, a plane on propellers flew in for us.
It was scary to fly, such planes do not particularly inspire a sense of reliability. To be honest, I thought that LOT had better planes. In Warsaw, we had 4 hours to walk around the city. This was exactly enough to impress and wander through the streets of the old part of the city and eat national dumplings to the fullest. Now try to fly number two!
There were already familiar exhausted faces at the Warsaw airport. For example, a guy who is already on his third attempt to fly out of Poland. But today's flight to Borispol, everything should work out. “Dear passengers, flight to Kiev…” SHO AGAIN? Our plane cannot take off from Kyiv. AAA, give me a wall to knock on with my head! They sent everyone an SMS that the plane was delayed by an hour. Then another one and a half. UIA representatives issued vouchers for food and drink. The feeling of hopelessness and hopelessness just destroyed from the inside. Hours passed, we all waited and waited. The flyradar showed that our plane was still in Kyiv. It felt like we were in the movie "Terminal". In the meantime, my colleagues sent me via Skype what to buy for them in a dutik) At some point, the plane nevertheless overcame the bad weather and flew in for us. When everyone started to be launched on board, the situation was significantly relieved. We flew to Kyiv without any special adventures. And even until midnight were at home. It was hard to believe in such a luxury as sleeping before work. But we had plenty of time! Now let's deal with compensation.
Chat with Wizz
Wrote a letter to Wizz explaining that their representative could not transfer us to another flight and said to provide receipts for food expenses and for new tickets from other airlines. If you briefly describe the communication with technical support, then the answer can be interpreted something like this: “These are your problems, we will refund you only the money for the return flight that did not take off – 1017 UAH for two, or we can charge 120% of this amount to the Wizz account. ” For all my explanations that Wizz promised to compensate at the airport, I received almost a copy-paste of the previous answer. I clarified whether I could escalate my problem to the authorities, to dissatisfaction with the work of the customer relations department. To this I received a response in the style of “If you don’t like something, go to court. ”
Communication with the insurance company
The bank forcibly gave Dasha and me voluntary insurance worth UAH 12 per person per month. And there was no way to refuse. I also have, like, expensive work insurance. Work insurance roughly echoed Vizeira's response that it wasn't their problem. The insurance from the bank pleased me more with its answer, “Of course, Andrey, we must pay you 100 euros per person for canceling the flight. ” This was unexpected. The insurance company is called AXA Insurance.
Total in fact we have
As a result of the showdown, we remained at a loss of UAH 2778.
At a loss for one working day, which I worked on Saturday . .
Output
In principle, we are glad that we got into such an adventure. On European trips, there is usually a shortage of adventures, but here it’s a European New Year’s gift of emotions and activities. It's an interesting experience and great teamwork. Of the minuses - a little pressure on the nerves, then how much you need to pay for urgent tickets against the risk that we will not be compensated at all.
Now, already analyzing the situation, we think that in financial terms it would be more correct to combine a train to Warsaw + a plane to Kyiv. At the same time, comfort would not be affected.
In the event of falling into such a situation, it is necessary to weigh the criticality of how quickly you need to get to the final point of the route. Calculate the difficulty and the possibility of reaching:
- By bus
- Bla Bla Carom
- By train
- By plane
In the first two paragraphs, do not forget to evaluate the possibility of transport in relation to weather conditions and the time it takes to cross the border. It is also important to find out from the representative of the company your rights and, most importantly, to find out if insurance can help in any way. In our case, the insurance company played a major role. And even better - immediately write to us, we will help to resolve the problem????
