Дуже поганий сервіс і спілкування з гостями як для 5 зіркового готелю Very poor service and communication with guests as for a 5-star hotel

The uniqueness of the hotel is that there is no doorman or bellboys in a five-star hotel, and no one will help you with your belongings, meet you at the entrance, or offer help with your belongings at the reception. Do-it-yourself hotel concept. As if this is not a hotel, but we rent a room as an apartment. It's good, even though the room is being cleaned, and thanks for that. The service is zero in terms of guest care and assistance.

Spacious room. Purely. I was surprised that there were no personal hygiene products. Jars with shampoo were attached to the walls. But only in the shower and near the sink. Unfortunately, there was nothing in the bathroom. That is, in order to wash in the bathroom, you had to put shampoo in the palm of your hand in the shower and run to wash yourself in the bathroom like that? ! A hotel of this level could not save on this. The minibar was empty. It turned out that it is filled at the request of the guest, but no one asked us. It is also surprising that a 5-star hotel keeps the minibar empty and fills it only at the request of the guest.
This was the first time they met.