Отель хороший. Менеджер плохой The hotel is good. Bad manager

not what we expected ...they promised mountains of gold, but in fact not professional and very mediocre service! the agent who met us on the island got his tip and is now ignoring us even though he asked to be contacted for any issue. we are still here, but for 5 days now he has not been able to do what he is asked, although this is part of his duties. Wi-Fi did not work for us, I asked to find out what was the matter, but he could not, I had to solve this issue myself. He ordered dinner for us at 21:30, although he saw that we were with a small child and it was not convenient. He could at least ask us when it's convenient for us, but he doesn't care. We asked to change the time, and he answered me that this is our problem and we should change it ourselves, and in general he did us a favor, although this is his job. the hotel is not full and such poor service. it is impossible to imagine how bad everything is in the high season.
mini-bar is replenished irregularly, you have to ask to bring it every other day. usually it is chocolate, chips and Coca-Cola. it’s very strange why the hotel is all inclusive, from 16 to 18:30 you can’t eat, only snacks and no healthy food, all kitchens are closed ...it’s not convenient at all with children! There is also a huge problem with pesticides. Be carefull! they do not warn at all that they will spray poison! my little girl almost suffocated! it's horrible! I called the front desk but they ignored it. We are the first time in the Maldives. water and nature are beautiful! service staff in restaurants and housekeeping super! but organization and management are not worth the money. it cost us a lot of money, but the impressions are negative .. .