Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
3.0
Cleanliness:
2.0
Amenities:
8.0
I am not a very picky tourist, so the negative moments that awaited me at Villa Balic did not spoil my vacation. But I will not return here again and, accordingly, I will not recommend it to anyone.
It's not even about the villa itself, really. And in people and service. More details later.
The owner of the villa, Mila Balic, showed us her "hospitality" right away, when we hadn't even had time to settle in...
- When she was asked if she could give an iron so that people could iron their things, she refused) First she asked how many things needed to be ironed. "10? No, what are you? ! That's too much! I won't give you an iron! " He said, we have a lot of work here (washing, ironing) and we can't give an iron, because we have to do it ourselves. This, in my opinion, is an indicator that you should not expect decent service and care for the comfort of guests here. Is the cost of an iron so high that you can't buy at least one for the guests of the villa?!
- We did not have to wait long for check-in and the keys to the room were handed to us immediately upon arrival. BUT! When I entered the room, I saw that it was not cleaned: sheets crumpled on the bed, garbage in buckets, dirty towels, etc. And when I politely and without pretensions informed the owner about this, she rolled her eyes at me and said: " Are you nervous? ! I let you into the room before! "...Some strange reaction...You could have just informed that the room had not been cleaned yet. Should I say that you need to wait until they clean up...
- That's not all. The villa has a swimming pool. It can be used from 9:00 a. m. to 8:00 p. m. You can't jump into it. Swim in a mask, flippers, etc. , too. My child, having forgotten that you can't jump, did jump into that pool once. As soon as this happened, the hostess immediately ran out of the house and saw the fight. I got the impression that she was standing outside the door and waiting for this moment))
- Another nuance - cleaning. More precisely, its absence.
We stayed at the villa for 9 nights. During this time, our bed linen was changed once. Wet cleaning was never done. One day they didn't supply toilet paper. Also, once wet towels were taken away, but clean ones were not given. It's good that they were...
I heard complaints from the neighbors about the maid who came to clean when people were in the room and even when asked to wait until they left, she brazenly came in and started doing her work)
- The room was very, very compact. Tight even for two people. It was impossible to pass between the bed and the kitchen unit)
- I was upset that the owner refused the possibility of a late check-out, although, as we later understood, our room was empty until the evening for sure. You need to check out from the room at 09:30. And the bus we were supposed to use to return home left at 10:00 p. m. That is, we could have a full day of rest at sea. And we were ready to pay!
But Mila refused us, saying that she would accommodate new guests. Although, as I already said, the room was only cleaned around 20:00 in the evening...
She allowed to leave things at the entrance of the villa and everything. You do not have the opportunity to take a shower or go to the toilet. She offered us to take a shower and change clothes on the beach.
It would seem that there is nothing terrible, but such moments spoil the overall impression...I did not want to cross paths with the owner or ask her for something.
If such moments do not frighten you, then you can consider Villa Balic as an option for a stop. Just take your iron with you and avoid meetings with the owner and everything is ok)
The location of the villa is good, there are cafes and restaurants nearby, the beaches are close. Nature is incredible!
It's not even about the villa itself, really. And in people and service. More details later.
The owner of the villa, Mila Balic, showed us her "hospitality" right away, when we hadn't even had time to settle in...
- When she was asked if she could give an iron so that people could iron their things, she refused) First she asked how many things needed to be ironed. "10? No, what are you? ! That's too much! I won't give you an iron! " He said, we have a lot of work here (washing, ironing) and we can't give an iron, because we have to do it ourselves. This, in my opinion, is an indicator that you should not expect decent service and care for the comfort of guests here. Is the cost of an iron so high that you can't buy at least one for the guests of the villa?!
- We did not have to wait long for check-in and the keys to the room were handed to us immediately upon arrival. BUT! When I entered the room, I saw that it was not cleaned: sheets crumpled on the bed, garbage in buckets, dirty towels, etc. And when I politely and without pretensions informed the owner about this, she rolled her eyes at me and said: " Are you nervous? ! I let you into the room before! "...Some strange reaction...You could have just informed that the room had not been cleaned yet. Should I say that you need to wait until they clean up...
- That's not all. The villa has a swimming pool. It can be used from 9:00 a. m. to 8:00 p. m. You can't jump into it. Swim in a mask, flippers, etc. , too. My child, having forgotten that you can't jump, did jump into that pool once. As soon as this happened, the hostess immediately ran out of the house and saw the fight. I got the impression that she was standing outside the door and waiting for this moment))
- Another nuance - cleaning. More precisely, its absence.
We stayed at the villa for 9 nights. During this time, our bed linen was changed once. Wet cleaning was never done. One day they didn't supply toilet paper. Also, once wet towels were taken away, but clean ones were not given. It's good that they were...
I heard complaints from the neighbors about the maid who came to clean when people were in the room and even when asked to wait until they left, she brazenly came in and started doing her work)
- The room was very, very compact. Tight even for two people. It was impossible to pass between the bed and the kitchen unit)
- I was upset that the owner refused the possibility of a late check-out, although, as we later understood, our room was empty until the evening for sure. You need to check out from the room at 09:30. And the bus we were supposed to use to return home left at 10:00 p. m. That is, we could have a full day of rest at sea. And we were ready to pay!
But Mila refused us, saying that she would accommodate new guests. Although, as I already said, the room was only cleaned around 20:00 in the evening...
She allowed to leave things at the entrance of the villa and everything. You do not have the opportunity to take a shower or go to the toilet. She offered us to take a shower and change clothes on the beach.
It would seem that there is nothing terrible, but such moments spoil the overall impression...I did not want to cross paths with the owner or ask her for something.
If such moments do not frighten you, then you can consider Villa Balic as an option for a stop. Just take your iron with you and avoid meetings with the owner and everything is ok)
The location of the villa is good, there are cafes and restaurants nearby, the beaches are close. Nature is incredible!
Translated automatically from Ukrainian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- If service and hospitality are important to you, then this is not the place for you...
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