Отель, где надо выбивать туалетную бумагу Hotel where you have to punch out toilet paper

We must start with the fact that we waited while we were taken to the hotel from the group transfer stop for half an hour. Despite the fact that it took about 5 minutes to walk from this stop to the hotel, we ourselves would have reached 100 times on the map, but since we were told to wait, we decided it would be inconvenient that a person was going to meet in vain.
We were followed by a girl who didn't speak English or Russian at all. Gestures showed to follow her - ok. We came, we stood, no one was going to accommodate us until the arrival of the owners. The owner came in another 20 minutes. Again, with gestures, they explained where to go.
They showed the room, ok, well, you can’t show much for 3 stars. We started unpacking things, saw that there was no toilet paper, only 2 chairs (there were three of us), and there were no large body towels. Only tiny for the face. There is only one towel for feet, it is for three people. Well, we think we'll ask later.

The hostess appeared, quite tolerably understanding and speaking Russian. They asked her for the above, at first she said ok, let's give it, but immediately her face changed. We left and returned three times, they put a chair on the floor below, it was apparently not fate to bring it into the room. But everything else is not. She has already been asked 3 times, again no. Once she first said that we do not give towels, then she lied (! ) That she had already given us - when I go I ask she tells your family she gave it, when they go they ask - she says that she has already given me. They also asked for the key to the safe, and this madam, knowing that we had number 12, specially gave keys with other numbers. I clarify why you give key number 6, she immediately loses Russian and she explains in her own way that she doesn’t know which key is suitable, try they say. So we played her game called run to the third floor (steep steps without elevator) four times.
I contacted the tour operator with a request to resolve the situation. In the evening of the second or third day we come to the hotel, again I say give towels, paper and a key, she immediately begins to resent why you are complaining. With a fight, I finally gave, but why should it be knocked out? By the way, then from the room during the "cleaning" we took small towels. Apparently, once the big ones were taken here for you. Cleaning can be called a stretch, just put all the shoes in a row and refill the bed. Nobody cleans the floor and the bathroom.
The owner of the hotel was at the same time everything, he saw everything perfectly, but was in no hurry to intervene in the situation. With him, she lied that she allegedly already gave towels. After that, whatever you ask them - for example, how to get through, can you borrow a corkscrew - everything is no no no and very rude. I don’t know why it’s so pitiful to give some kind of corkscrew if they themselves live all the time below and all this is probably there.
In general, a disgusting experience. In addition, the TV did not work, the bed linen was changed only once in all 9 days, there was someone's black hair on the pillowcase of the freshly bed linen. There were ants in the kitchen, but they didn’t run much (there is a photo). Hot water in the boiler was periodically turned off, as if they were doing it on purpose, but I don’t know for sure. In short, never set foot in this place again! Beware.