The staff is quite patient and diligent, they treat visitors politely and quickly eliminate these shortcomings. They speak French, Spanish and, at the very least, English. The rooms are kept immaculately clean. At your request, they provide a hairdryer, although it seems to be provided in the room.
I only tested breakfast. For Morocco, very scarce. They served tea with mint, puff cake, bread cake, confiture and honey. There wasn't even oil.
As a single room, you could only book a room on the terrace.
The size of the room is quite acceptable, except for one BUT: there is no toilet in the room. When I booked the room, it was clearly indicated in the description: a room with a separate toilet. This is not my first time in Morocco, and I'm already used to the fact that their toilets are always in a separate room from the bathroom. It never even crossed my mind that a separate toilet would mean a toilet on another level, between floors! Be careful when booking! Shower in the room: a kind of clay cave, no curtain, no door. This means that when you swim, the water happily splashes right into the room. And there is also a bad drain and the water flows slowly. And if you have lathered your head, it is quite possible that you will not notice how the water pours into your room in a persistent stream, washing carpets, your slippers and suitcases on its way.
And for some reason, when I checked in, they didn’t give me the key, arguing that the riad was supposedly locked and no one else would enter it, and therefore no one would touch things.
When I nevertheless insisted on issuing a key, it turned out that this was a completely unnecessary item, since the door still does not lock due to a broken lock. To my surprised question, I was advised to bolt the door. It's outside, but inside - no bolts, constipation or even a hook at all! So it doesn't fit! I am a lonely, young girl, and sleeping in Morocco at night in an open room seemed to me somehow by itself too bold an act! In short, a locksmith was called, the lock was repaired in 5 minutes. At the same time, the water was scooped out. Because after taking a shower, exactly half the room was flooded!
But the air conditioner worked properly: both for heating, which is quite important in December, and for cooling!
In addition to a large bed, a shower and a washbasin, there was only a nightlight in the room. Who needs a TV, a safe and a phone - forget it!
Who wants to immerse themselves in the atmosphere of the ancient Medina, join the medieval way of life and live the life of a real Moroccan - you are here.
Not much has changed since the Middle Ages! I just want to warn you that at night you will not have the most pleasant experience of quickly running through the dark, deserted streets of the Medina, in the hope of reaching your riad without incident. There will be no adventure! However, not only at night. During the day, "kind" teenage boys strive to show you the way for "only" 100 Dirhams (do not relax: 5 dirhams maximum, and drive these Helpers away, threatening the police and their lack of permission to work with tourists)! Well, at night, when you have plenty to enjoy a wonderful show on the famous square. Djemaa el Fna, an unforgettable experience awaits you with the attraction "Try to get to the Riad alive and well". Because with the onset of twilight on your way to Medina, you will meet only criminal faces with terrible scars! I was lucky enough to walk half the way with a Dutch couple of tourists, scurrying after them, which is called track to track.
But when only 50 meters remained before the riad, they suddenly turned in the other direction. Well, the Moroccan boys immediately jumped! First, a boy of about 11 years old, and then men of about 40 years old. They threateningly demanded to pay the boy for seeing him off, otherwise ...fortunately, I was lucky not to find out what was different, because the door of the riad finally opened and I flew inside like a bullet . The owner still something for a long time and loudly found out with the lads, but I locked myself in all the locks, and thanked all the saints that I was still safe!
If you still want to gain experience and live in the Medina, think carefully. Do you need it? I decided for myself: no more in life! By the way, for a night in a 3 * riad Darna, I paid 700 dirhams. And in the 5 * hotel Jnan Palace in Fes 750. But this is really a palace! What is called: feel the difference!