Expected to stay in a five-star hotel, but upon arrival were frankly disappointed. The reception is all shabby, the water in the pool is dirty, the restaurant has very simple furniture, it is unpleasant to sit on it, because it is all stained; The quality of the prepared food is at the level of 3 stars. And in general, the Blue Water Resorts & Spa 5 * hotel in no way corresponds to the declared five stars, a maximum of 3 stars. I travel a lot and I know what I'm talking about, there is something to compare. Of the planned nine days, we spent only five at the hotel, after which we changed tickets and flew home.
No one provided us with compensation for the remaining paid days at the hotel and the exchange of tickets.
This situation would not have taken place if EXOTIC HOLIDAYS INTERNATIONAL provided tourists with truthful information about the level of hotels it offers. The tourist has the right to know about the non-compliance of the hotel with the generally accepted standards of hotels of this category. We are disappointed with the work of EXOTIC HOLIDAYS INTERNATIONAL and do not recommend staying at the Blue Water Resorts & Spa 5 * hotel if you expect to relax in a five-star hotel.
1) My husband and I flew by Emirates Airlines Kyiv-Dubai (Airbus A 330) average, though we were fed and there was something to do during the flight. Screens built into the chairs with a variety of games and a couple of films in Russian.
Upon arrival in Dubai, we had 2 hours of free time. We spent all this time looking for a transit transfer and a local Duty Free. First we went down by the elevator, then we took the subway and went through customs control.
The flight Dubai-Colombo passed in more comfortable conditions, we flew already on a Boeing, 3.5 hours of flight and we are already in the capital of Sri Lanka, in Colombo. We were met by a local man on a private transfer, which could not but please. Their roads are a different story, I have never seen anything like this, a whole bunch of people, who are on what: some on bicycles, others on mopeds, tuk-tuks, buses (doors in transport are constantly open, people hang on handrails, look out halfway out of the windows ), minibuses. 2 hours on the road, crossing the railroad !!!! ! she is there... and we are in hotels.
2) Like all of us, they met us (the boy is very good, I don’t remember his name, he knows enough Russian), treated him to juice with papaya and taken to the room. It was a room on the 3rd floor overlooking the ocean. In my opinion, 307. But there was a bathroom in not good condition and there was a kalyuzha in the refrigerator. We went down to the reception and asked him to change the room on the 1st floor. Everything was changed without any problems, settled in 107, everything is super.
3) We took all inclusive, breakfasts are monotonous, dinner already includes fish, shrimp, there were even crabs. Dinner is the same as lunch. From fruits: bananas, pineapples, papaya, watermelon, lime. There are a lot of flies in the canteen, it's true. The same story and on the street where there are tables.
The staff is very friendly, but there are those who do not hesitate to ask for a tip, for example, in order to drive a lizard out of the room that made its way through the balcony, the hotel employee asked for a couple of euros.
There are a lot of cocktails in the bar near the hotel, but they are not tasty, you can order cola, sprite, fanta, soda, they are not at all like ours, and the container in which they are produced is not the first freshness. I advise you to try the royal braid, exotic
4) Of the differences, this is water aerobics in the pool, I cheerfully advise 7 though all this takes place in the sun, where I personally got burned. Many weddings at the hotel, even got to the ceremony. Crows are a different story, they are everywhere, they drink water from the pool, swim, in short, those tourists. They don't pay attention to people.
5) The ocean is constantly stormy, you can’t swim calmly. But to trample on the waves and full panties squeak is YES. But fun)))
6) The excursion went from the host with the guide Ranjoy to Kandy, elephant nursery, spice garden meeting with the doctor-DIVORION, do not buy spices they are across the road from the hotel at half the price, bot garden, tea plantation, gemstone factory, Buddha temple. THIS IS AWESOME, I have never experienced anything like this. My husband and I were already terrified after 2 hours of driving to the first stop. From 05 am to 10 pm this is too much, I don’t know how you can admire everything when there is no comfort on the road, the bus stinks terribly of their perfume oils. I am not very picky, and the fact that I am only 27 years old, but even I could not stand it... In the end, when people asked to stop to buy fruit, our Ranjan fell asleep and we arrived without fruit....
In short, what can I say, in principle, the rest was a success, the sun, the ocean, Beloved, but the country is very poor, everyone wants to deceive you. I won't go to Sri Lanka again.
1 dollar-130 rupees! Change the rate at the airport 129-128! in hotel 119 ! Look like that's it ! I drove to India)) All cool trips)
Out of ten days, three days of excursions, 7 days of the beach, they entertained themselves, they swam a little in the ocean, a red flag constantly hangs. But it didn’t upset you, you swim, then for half a day you are covered in sand, then it pours from all places) The pool is excellent, warm. During the week the hotel is half empty, on weekends there are many Arabs and locals, this does not interfere. Sometimes the animator organized water polo. On Saturdays there is a disco, every evening in the hotel lobby there is live music, folk dances, local singers, everything is very colorful. All this before 11 o'clock, that's enough. The beach is grass, chipmunks run around, a heron flew in, once a monkey ran in, but they are chased on the territory of the hotel. There are a lot of crows, once a bag of food was stolen, they are constantly chased by guards with firecrackers. After a week of rest, they could not come to their senses, because they had a 100% rest in soul and body. Do not hesitate, the hotel is very cool. Have a good rest everyone)))))))
Well what can I say!?
In general, the holiday was a success.
The hotel compares favorably with 2-hour accessibility from Colombo airport.
They flew from Kyiv Air Arabia. With a change in Sharjah. The flight was delayed by half an hour, but arrived only 15 minutes. later than planned. As a result, for a transplant instead of 45 minutes. it was 30.
But given that boarding passes are registered in Kyiv for both flights, there were no problems. They managed to go through the Arab dutik and still hang around in the sump. There, by the way, there is a smoking room-toilets, and there is a small dooty-free.
We arrived at check-in late, but still managed to buy seats in the front row for an additional fee. 208 UAH from the forehead Just fell in price from 275. Ask at the reception.
The round-trip flight went off without a hitch. New aircraft A320. From Kyiv flew the first flight - the food is so-so. Was not fresh. On the second, there was almost nothing at all. Everything back is good. Essno food and drinks are paid.
Separately, I want to thank the Sri Lankan staff at the registration.
We returned with an overweight of 15 kilos of luggage.
At first they counted $290, but agreed to $200.
Mine started repacking the suitcases, putting one hand luggage in a large bag, but two pieces of luggage of 22-23 kilos came out, + one not a small suitcase of the type in hand luggage for 13 kg. Plus a bunch of bags and packages. As a result, they took the third suitcase in luggage, counting it as hand luggage. But they explained that it is better not to meddle with him on the plane.
And they counted the overweight - 3 kilos. Instead of real 15-20.
Paid 50 more.
Normal guys, I offered the person 20 euros, he said that he would not accept it and that he would make a maximum of $ 50.
In general, the ratio of Sri Lankan receivers is a solid 5.
The suitcases were not wrapped in foil, only one. Everything went 100%.
About the hotel.
1. Settlement.
Arrived in Colombo at 4 am
We were at the hotel at 7.
The guide, no matter how hard he tried, did not give him a fast settlement. But as soon as he left, they gave us the keys with a smile on our faces and brought our luggage. And at 7:30 we went to breakfast, where we were received with a smile. This is all without any bribes.
The restaurant was half empty.
2. Food.
Breakfast is not bad, there is a large selection.
The only thing that upset, for all the time there was never ketchup, so take it with you, or buy it there.
We didn't take lunch. Not why.
Dinner is also not bad, you can't try everything. But all drinks are paid, if not AI.
And not cheap.
But no one forbids taking food to the room.
You calmly pick up a plate and stomp into the room and drink whatever your heart desires. There is no Tunisian-Egyptian redneck here.
You can even order breakfast in your room in advance.
There is a full-fledged room service. Unlike Tunisia, where in the evening in AlaCarte for AI, the menu is shortened to impossible, and there is nothing sensible to eat.
3. Entertainment.
None in particular. Wednesdays before dinner cocktail night. Light snacks and cocktails to choose from. Everything is free.
Near the bar there is live music almost every evening. A day later, they bring the elephant Monica, you can ride for money.
There are no discos, no animation at all.
Sometimes groups of visitors order separately, you can hang out with them.
In a word - 100% relaxation.
There is a SPA salon, I took my wife to the spa promotion. Discounted type of massage. $15 for 30 min. As a result, there were 20
Any taxes ate 5 more
They didn't go there anymore.
You can swim in the ocean, but it is difficult. Big waves.
The shower is in the hotel in the corner on the right, if you look towards the sea.
The pool is chlorinated. Clean.
Ravens don't get much. Staff kindly wipe their excrement from chairs and tables.
4. Staff.
Responsive and smiling. As you treat them, so they treat you.
The room was changed two days later, as our air conditioner did not work well.
Bathrobes must be requested. They won't give it.
Bed linen and towels are changed if necessary. The sheets got dirty on the first day and they changed them right away.
The towels seemed to be changed every day without having to throw them on the floor. - Apparently Russian Ukrainian tourists taught them)))
There is a piece of paper in English - If you need to replace the towel, throw them....And then the drawing of the heel.
Not everyone will understand right away.
A 5 star hotel for sure. You just have to insist on it. ))
There is one fellow at the reception, he understands Russian.
So, have a good rest.
1. Sports - two very good clay tennis courts (you can see that they are looking after) - if there is no sparring partner, then a fitness instructor plays (for free - the level is average, but they try, it’s clear that they want to study because it’s their job). Who in Kyiv -they know how much the price of the 1st hour of playing on the ground court. Fitness center at a very good European level, it's all free. Sport is excellent.
2. Relax-there is a Thai spa (thai women work) the prices there are biting everything in dollars + another 10% of some cheating. I don’t know about the quality, I wasn’t.
3. The territory is large, all the coconuts were plucked from the palm trees so that they would not fall on anyone's head, there are enough beach towels and sunbeds. Beach park staff is always !! ! ready to bring beach towels and a mattress. u003d infinity. Water is warm. The ocean is POWER... True, if there are a lot of people in the ocean, then a hotel lifeguard runs along the shore and looks after.
Right now we are sitting in the Coffe bar in the hotel (after a hearty grilled dinner - one of the dishes is a whole baked pork ham - you cut off a piece for yourself) live music is playing (at a good English level) for one beer and coffee with milk (brewed coffee in a coffee pot - where -something 300 ml + 100 ml of milk) and for all 5 dollars + free wi-fi. The minus is a flock of crows, from dawn to dusk it is CAAWING AND HOOKING on heads, sunbeds, pool, etc. Evaluation is good.
4. The number corresponds to 4 * - it disappears there, it doesn’t work there, but they promised to fix it, but this does not affect the level of relaxation (the room is cozy, clean and comfortable). You can connect a USB flash drive to the TV (there are no Russian-language channels). in general, everything that is written in the description of the room, everything is there. The staff is well-trained, there are a lot of them, so it becomes not convenient from his attention.
5. Going beyond the WALL (territory) of the hotel. At the beginning, we decided to walk around the nearest neighborhood and to the supermarket with our legs, we walked 200 m and realized that 5 km back and forth in such a climate for a white person is extreme. We decided to go by TUK-TUK . The result is that the driver devoted two hours only to us, took us where they asked, showed what they asked for, bought what they wanted, brought it under the hotel wall - and all this for 5 bucks. (Beer, rum, water - cost half as much as at the hotel) . We didn’t buy fruit, it makes no sense, coconut juice, fresh juices, fruits, all this for breakfast and dinner at the hotel, I don’t want to overeat.
On the shore, local beach-boys earn their daily bread.
Of course, it’s much easier with them: a lot of offers where to eat, where to buy fruit, and about non-standard excursions / in addition to travel agency offers / It’s worth being afraid of them, very adequate, nice people. Everyone has some kind of minimum English. After talking, they chose Rashiko. I recommend to everyone, tested by us and our friends. In addition to English, he has a little Russian, so it’s quite possible to explain himself. Very neat, well-mannered, attentive. I recommend to everyone
his phone number is 0777443605.