Ограбление в отеле. Hotel robbery.

01/25/2013 leaving 01/31/2013
Dear users of travel sites! I want to share with you my sharp impressions of an unforgettable vacation in the wonderful country of Sri Lanka. Having settled in hotels with my wife and parents, we enjoyed the surrounding world for 2 days: nature, the ocean. BUT the 3rd day of stay at the hotel, the rest was overshadowed. Returning from dinner, entering the room (approximately 20:30) saw a man in a mask. The state of shock overcame instantly. Seeing me, he rushed to run towards the balcony, catching up with him, he waved his hand in my direction, in which there was a knife. I did not dare to pursue further in the dark, but he ran along the roof and disappeared outside the hotel. Neither the guards nor the service staff responded to our cries for help, they appeared after about 15 minutes. All this happened in 10 meters. from reception. Looking around the room, they found a broken window. As a result of the inspection of their belongings, money, a camera, a mobile phone were stolen, and there are still 12 days of rest ahead. Immediately, through the administration, we contacted the police, they arrived very quickly. But a problem arose, they could not master the situation due to the language barrier. Hotel guide Luka, who speaks Russian, refused to help us. No one picked up the phone on the phone numbers listed in the memo. Thanks to our perseverance, we were brought to the police station, where, after lengthy incomprehensible negotiations (they returned to the hotel approx. 03:30), a statement was written on our behalf by a police officer. In the morning, we contacted our travel agency "Mir Rest" in Belarus, gave us the phone number of the representative of the host "Exotik Holidays International", namely Mikhail Posatsky (+94777455535). We called him and explained our situation. 2 representatives of this company arrived (they speak Russian), and in a place with the police they examined the place of the robbery, and then asked to go to the police (the time was 23:00). There we re-tested and made a statement. After all this, they announced to us that they could not help us in any way, arguing that we applied late. Further developments become more interesting. On the Internet, we posted a story about our problem, in reviews of the hotel. The hotel manager came to us and suggested that we remove the review, and they return the amount of stolen money after 2 days. We refused this offer, demanding a refund for the stolen mob. phone and camera. They asked for 2 days. But after everything that happened, we decided to refuse to refund the compensation, and ask to be transferred to another hotel. We contacted our tour operator NEWsTravel, but they refused us and explained that we were waiting for the police's conclusion.
Before you go on vacation, read the hotel reviews very carefully, as it turned out that this is not an isolated case in our hotel. It will be a pity for wasted money, spoiled rest, lost health.