Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
2.0
Cleanliness:
1.0
Food:
3.0
Amenities:
4.0
Trip Kyiv-Amman-Tala Bay-Kyiv
29.12. 12-05.01. thirteen
Travel agency "NEWS Travel"
Host in Jordan "Al-Thuraya"
Tourists 3 adults (2+1 child 17 years old)
1. The hotel room was not booked. The hotel did not know about our arrival. The accompanying driver from Al-Thuraya disappeared 5 minutes after he found out we had a problem with our booking.
2. A room for three, on the first floor, with a sea view (ALL of these parameters were discussed with NEWS Trawel), paid for in Kyiv, was replaced with a room on the second floor overlooking the roof of the first floor of a neighboring building and the edge of the garden.
3. After calls to Kyiv, long explanations at the reception, the number was found, but they said that the "settlement is temporary" until they receive information about us from the host.
4. The room was equipped for two (we are three adults). After 5 hours of waiting (at about 12 am local time) and three calls to the reception, a bathrobe and a towel were brought, after (another half hour) a bed, and even later bed linen.
It takes five hours for the staff of a 5* hotel to refurbish the room and take action (bring what you need to sleep) after each next call-request.
5. The condition of the room is a separate sadness: it takes at least 10 minutes to drain cold water to hot. Toilet flush button broken. Water does not pass in the shower (drain). The shower is dirty, cracks in the tiles and on the ceiling (see photo). The plaster is crumbling. The dimensions of the bathroom (shower + toilet + washbasin) are such that the half-open door rests on the front of the toilet. And the open shower door covers the entire space. Dirty washbasin. For all 5 days of rest, he was not washed even once (see photo).
6. In the morning we asked the reception to change the room. Listed all the problems that were found. We were refused, they said that there were no available rooms in the hotel. It was a lie, because the buildings were dark (in the evening or at night) and the dining room was only 25% full.
7.
The bed linen is gray, the towels are washed out, they look like they were in use for a long time (see photo).
8. Cleaning of rooms for three and below: dust remains on the furniture and floor (see photo). With us, the dust has never been wiped, it can be clearly seen in the photo. The bathroom is not disinfected. After leaving a “tip” and a note asking us to clean the room well, they laid out towel swans for us, but the cleaning was not carried out more thoroughly. The time spent by the cleaner in the room was recorded - 8 minutes (30 m2). He folds the bed and partially changes the towels (there were cases when they folded back the towels we threw on the floor - the global sign of "dirty"). Vacuum cleaner and wet cleaning in the rooms is not carried out.
9. The bed is changed only at the request and monetary reward (checked).
10. Towels are taken away, but they never left complete sets for three.
11. They asked me to pick up the bathrobe for washing. Clean (in exchange) was not provided.
Three days out of five there were 2 bathrobes in the room for three guests.
12. The furniture is old. The bottom of all furniture is dirty, rotten, moldy (see photo).
New Year
13. On the day of New Year's Eve, the traditional dinner was cancelled.
14. There was no specific placement (fixed seats in the hall) for pre-paid tables at NG. They suggested that the three of us sit down on two chairs at a large table where people were already sitting. They promised to bring a side chair, and after all (other) guests were seated, they would be moved to another table, if there was one. After the refusal, they offered a table behind the stage under the music. columns, opposite the toilet and the waiter's counter (where they clean the plates).
15. Having paid 157 dollars. per person, we learned that this price does not include drinks.
16. Service by waiters was not included in the paid price. An additional bill was issued for the service.
17. Waiter Ahmad Alkhazayumeh can't speak English. Ignored calls to him.
eighteen.
At the same time, up to 100 guests had to serve themselves (buffet). Long queues, crowds with plates, noise, scandals.
19. The musical program was not included in the price. There was a separate bill for the DJ and music.
20. The concert program consisted of two national dances.
21. New Year's event, promised by the travel agency - eating cold food, with drinks brought with you, with national music for 2 hours.
22. Asked the waitress to bring champagne glasses - waited for 25 minutes.
23. In the absence of parents, the administrator (or restaurant manager) approached the sitting child with a request to sign the parents' bill.
24. After refusing to sign an additional check (services described above) for 35.310 dinars, the service stopped altogether. The waiters, having received an order from the managers, ignored the empty plates with the sign “completed”.
25.
The administrator of the restaurant of Afro-Asian appearance, passing next to us (all days after New Year), muttered curses and insults (easily translated) and looked with an angry, displeased look. Although we paid the issued check at the reception on the morning of the next day, we really did not want to spoil the vacation.
29.12. 12-05.01. thirteen
Travel agency "NEWS Travel"
Host in Jordan "Al-Thuraya"
Tourists 3 adults (2+1 child 17 years old)
1. The hotel room was not booked. The hotel did not know about our arrival. The accompanying driver from Al-Thuraya disappeared 5 minutes after he found out we had a problem with our booking.
2. A room for three, on the first floor, with a sea view (ALL of these parameters were discussed with NEWS Trawel), paid for in Kyiv, was replaced with a room on the second floor overlooking the roof of the first floor of a neighboring building and the edge of the garden.
3. After calls to Kyiv, long explanations at the reception, the number was found, but they said that the "settlement is temporary" until they receive information about us from the host.
4. The room was equipped for two (we are three adults). After 5 hours of waiting (at about 12 am local time) and three calls to the reception, a bathrobe and a towel were brought, after (another half hour) a bed, and even later bed linen.
It takes five hours for the staff of a 5* hotel to refurbish the room and take action (bring what you need to sleep) after each next call-request.
5. The condition of the room is a separate sadness: it takes at least 10 minutes to drain cold water to hot. Toilet flush button broken. Water does not pass in the shower (drain). The shower is dirty, cracks in the tiles and on the ceiling (see photo). The plaster is crumbling. The dimensions of the bathroom (shower + toilet + washbasin) are such that the half-open door rests on the front of the toilet. And the open shower door covers the entire space. Dirty washbasin. For all 5 days of rest, he was not washed even once (see photo).
6. In the morning we asked the reception to change the room. Listed all the problems that were found. We were refused, they said that there were no available rooms in the hotel. It was a lie, because the buildings were dark (in the evening or at night) and the dining room was only 25% full.
7.
The bed linen is gray, the towels are washed out, they look like they were in use for a long time (see photo).
8. Cleaning of rooms for three and below: dust remains on the furniture and floor (see photo). With us, the dust has never been wiped, it can be clearly seen in the photo. The bathroom is not disinfected. After leaving a “tip” and a note asking us to clean the room well, they laid out towel swans for us, but the cleaning was not carried out more thoroughly. The time spent by the cleaner in the room was recorded - 8 minutes (30 m2). He folds the bed and partially changes the towels (there were cases when they folded back the towels we threw on the floor - the global sign of "dirty"). Vacuum cleaner and wet cleaning in the rooms is not carried out.
9. The bed is changed only at the request and monetary reward (checked).
10. Towels are taken away, but they never left complete sets for three.
11. They asked me to pick up the bathrobe for washing. Clean (in exchange) was not provided.
Three days out of five there were 2 bathrobes in the room for three guests.
12. The furniture is old. The bottom of all furniture is dirty, rotten, moldy (see photo).
New Year
13. On the day of New Year's Eve, the traditional dinner was cancelled.
14. There was no specific placement (fixed seats in the hall) for pre-paid tables at NG. They suggested that the three of us sit down on two chairs at a large table where people were already sitting. They promised to bring a side chair, and after all (other) guests were seated, they would be moved to another table, if there was one. After the refusal, they offered a table behind the stage under the music. columns, opposite the toilet and the waiter's counter (where they clean the plates).
15. Having paid 157 dollars. per person, we learned that this price does not include drinks.
16. Service by waiters was not included in the paid price. An additional bill was issued for the service.
17. Waiter Ahmad Alkhazayumeh can't speak English. Ignored calls to him.
eighteen.
At the same time, up to 100 guests had to serve themselves (buffet). Long queues, crowds with plates, noise, scandals.
19. The musical program was not included in the price. There was a separate bill for the DJ and music.
20. The concert program consisted of two national dances.
21. New Year's event, promised by the travel agency - eating cold food, with drinks brought with you, with national music for 2 hours.
22. Asked the waitress to bring champagne glasses - waited for 25 minutes.
23. In the absence of parents, the administrator (or restaurant manager) approached the sitting child with a request to sign the parents' bill.
24. After refusing to sign an additional check (services described above) for 35.310 dinars, the service stopped altogether. The waiters, having received an order from the managers, ignored the empty plates with the sign “completed”.
25.
The administrator of the restaurant of Afro-Asian appearance, passing next to us (all days after New Year), muttered curses and insults (easily translated) and looked with an angry, displeased look. Although we paid the issued check at the reception on the morning of the next day, we really did not want to spoil the vacation.
Translated automatically from Russian. View original
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