Our Deluxe room turned out to be a small room with old furniture and a bathroom that a 3* hotel would be ashamed of (an old shabby bathtub with a curtain and moldy walls)! And of course no balcony!
A gourmet restaurant in their understanding is warmed-up semi-finished products spread on a fusion-style plate, mashed soups from cubes and tea bags. . . Alcohol prices are like in Moscow!
And most importantly, boorish attitude towards guests at the front desk, especially Russians. There must be too many of us!