Грубый молодой официант перечеркнул впечатления об Италии! The rude young waiter crossed out the impressions of Italy!

We, a group of tourists, arrived late in the evening from 21 to 22 September 2011. to the Remin Plaza Hotel on the Classic Italy tour. Came for dinner. The waiters laid out a bar-salad. Tourists came and quickly dismantled everything. There was not enough salad for me and a dozen other people. We asked the waiter to bring an extra salad for those who didn't have enough. The Russian-speaking waiter politely replied that they would bring it now. However, time passed, and the salad was not carried. We turned to the second waiter, older in age. He answered in the affirmative in his own language.
But suddenly a third young nervous bald waiter, speaking in Italian, ran up and started shouting: “Finisch”!! ! His whole behavior was filled with such bile, as if before him were not clients, but enemies. He behaved incorrectly, waved his arms, shouted, and his face was so angry. Of the three waiters, two behaved correctly, and this bald man served Russian tourists with such dislike that we got sick of having dinner. He is probably out of place, hates his job. We could not bear such humiliation of our dignity. And we refused a three-course dinner, although everything was paid for. And we didn't even go to breakfast. And not in vain, as our tourists later told us: the servants dumped a handful of buns on a plate and watched from the side as these buns would be snapped up by tourists, because there wouldn’t be enough for everyone. Others, who did not want to "fight" for a piece of bread, the tourists turned with angry appeals to the guide, to the waiters, but in the end they remained hungry.
We have never seen such rudeness of service personnel in hotels in Europe.

So one person did everything so that we put the Remin Plaza Hotel on the black list for ourselves.