жуткое отношение к россиянам terrible attitude towards the Russians

The hotel has 2 drawbacks. Audibility - the feeling that you are present at all the conversations of the neighbors, which is unpleasant, and the second is the Russian-speaking employee Victoria. Lazy, impudent, impudent, not executive, rude and arrogant. The air conditioner leaked. Couldn't fix it for a week. The mattress was changed from one in the afternoon until seven in the evening, until she began to raise her voice. On the last day, a souvenir in a box disappeared from the bedside table (allegedly the garbage was thrown away) and an expensive face cream, which I considered inappropriate to hide in a safe). Not only did they not return anything, they did not apologize, Victoria was also rude. I think that the employee Diana does not even know (because I am sure that Victoria translated far from everything and far from everything correctly) that there was a theft in the hotel. This is how one person ruined the whole vacation, which they had been waiting for a year !! !