Мой испорченный отпуск My ruined vacation

In April 2009, I decided to choose a location in Europe. Declined when choosing more towards Italy for a holiday with a child. My child is allergic (! ), so I had to approach the choice of place and living conditions very responsibly. It was IMPORTANT for me that in the room there would be an opportunity to prepare simple meals for the child from products such as rice and potatoes, for example, because. A “common” table is contraindicated for a child.
As a result, the choice fell on the Ligurian coast of Italy. It seemed to me that this is the best option, because. close to France, Monaco, you can visit many places without much difficulty and see a lot.
Tour operator DANKO prepared my vacation, which was explained in detail what conditions are needed for my family's vacation, and why a mini-kitchen is so necessary for preparing a special meal for a child with allergies. As a result, DANKO received an offer to accommodate us in an apart-hotel. According to DANKO, it is in this apart-hotel that we need a mini-kitchen.

It is worth noting that the operator's website does not offer any photos at all that would characterize the hotel, so I had to look for them on the Internet. However, no more than 2-3 photos of the hotel were found on the Internet.
As a result, upon arrival at the hotel in August 2009, my two-year-old child, seeing the hotel, said, “Mom, why is it such a mess! ”. It should be noted that the number of cars that move there and the amount of dust that flies in the air, it seems to me, will make a healthy person allergic, not to mention a child.
When talking with the hotel staff, it turned out that the hotel is a kind of camping. Those. the hotel is in the marina or mini marina. Although I won’t say that this is a mini-port, because. about 500-600 different floating craft were present there.
The hotel, most likely, implies a place where you can spend the night, prepare for going out to sea or relax after arrival.
The hotel is INSIDE new, the rooms are good and therefore there are no complaints about the rooms as such... But here is what is around the hotel... !
The hotel is surrounded on all sides by federal and local roads. The hotel is separated from the roads by high fences with barbed wire, i. е. roughly speaking, it is located on the side of the road in Porto, next to a huge parking lot for 200-300 cars, for those who came by car and went out to sea.
Try and now imagine how you can relax there with your child. The hotel receptionists were surprised when my wife said they were there for 3 weeks. Physically, the door from the hotel opens directly onto the road. How safe is it to travel with a 2 year old?
The beach... Even an adult cannot enter the sea, because. the beach is pebbly, but it’s hard to call it pebbles, there are cobblestones the size of a foot, on which you can really break a leg. Since the hotel is new, there, in principle, some work continues, something is being completed, so in some places it can really be called a construction site.

It is important that in my contract it is clearly written that I ordered a room with a sea view and a baby crib in the room. Upon arrival, there was no talk of a cradle, and all the hotel staff made surprised eyes at the fact that we, it turns out, had ordered a cradle. A sea view…. Well, look at the photos, this rusty wall with barbed wire...
As a result, my wife and daughter were only able to stay there for 3 nights. I had to find another hotel at my own expense and move them. You understand that since I personally did everything, how much time it took for all this, plus travel, plus taxi costs. At the Marina Aregai Hotel, we asked to consider the issue of returning the money to us, but they answered us there that they did not receive the money from us, therefore they cannot return it to us, that we need to contact our agency. I contacted my agency. As a result, it turned out that the chain of intermediaries from us to the hotel is so large that in order to agree on a refund with everyone, you need to spend a lot of time, money on calling back and correspondence, which seemed simply impossible to me. And lastly, we did not issue a check out from the hotel. According to my holiday plan, in the middle of the holiday period, I personally should come. I arrived and at some point we realized that the child can be left with the grandmothers in the newly purchased hotel, and live in the Marina Aregai Hotel ourselves, because. the money to pay for the newly booked hotel was already running out. We drove, the key was in hand, but the room did not open. Turning to the reception with the question “how to get into our room? ”, We received an amazing answer “and we sold your number! ”. Then I again ask for a refund, to which I receive an answer that, according to the contract, the money is not returned.
I did not write any refusals from the number, or anything else, and therefore I cannot understand on what basis I was thrown out into the street at all. What if I ran out of money? I would stay with a 2 year old child in my arms on the street?