Rested with his wife from 13 to 24 January 2010.
We took tours from the Neva at a good price (especially for this time of the year), it took a long time to choose a hotel, but we came to the conclusion that Retreat By Zury is the best option in terms of price-quality ratio. A new spacious Portuguese-style hotel with huge two-room suites and modern facilities is a great luxury, especially in a country like India. Indeed, it deserves the title of "Hotel 4+". The only drawback that we brushed aside is remoteness from the sea. It took about 15-20 minutes to walk to the sea (depending on the beach), or wait for shuttle cars from our hotel to the Zury hotel (former Radisson), which is part of the Zury hotel chain and has access to the sea.
The weather was just wonderful, air temperature - + 32, water in the sea - + 26. Rest - purely beach. Excursions in terms of their level, both in terms of price and quality, did not stand close to Thailand (I will tell about this later), but the fact that in GOA the head is completely disconnected from all problems is a fact! Beauty all around - sun, sea, palm trees! For 10 days of rest, we got so used to it that, returning to Moscow, at minus 28 degrees, it seemed to us that it was all a dream.
However, let's get back to excursions: contrary to all the advice and reviews of experienced tourists, we still "bought" and decided to take an excursion from the local host "Concord Exotic Voyages". A couple of days later (when we moved in we were "thrown") we found out that this company sells all its tours (which do not differ in their program from the tours of other competing firms) at prices 2 or even 3 times higher what it costs, giving it to tourists as the norm and saying that they have "the best service and guides" !! ! COMPLETE LIES!! ! We were personally convinced of this when a scruffy minibus with a broken air conditioner was sent for us on a long-hour sightseeing tour of GOA (probably, it had recently carried some kind of cattle) and they said that they had the best bus !! ! (for reference - for us from two ligatures 170 dollars!! ! For this money it was possible to go around all the tourist places in GOA twice !!! ). After 30 minutes of being in this supertransport, my wife became ill and I had to stop the bus and call our "guide" Anna. I informed her that under such conditions we were forced to interrupt the tour and get off the bus. And since the service was not provided, I demanded to return the money we paid back, to which Anna kindly agreed and said that she would resolve the issue before the end of the day. After getting off the bus, we caught a taxi at our own expense and returned to the hotel. By evening, I called Anna about a refund: she answered in a completely tired voice that their company would not return any money to us. We called and complained to the Neva - they just "got frostbitten" and said that they would consider this complaint, and this was limited. No specific action!! ! Really, the largest tour operator in Russia can so easily sacrifice its business reputation by working with scammers like "Concord Exotic Voyages"! What is their director thinking? Does their owner know about it? Does he care so much about his own business?!
The problem was that we only had the last day of our stay in GOA, and that was what it was designed for! The next day we contacted the Russian consulate in India, they sent a prosthesis note to the local association of travel agencies and advised a local lawyer, but the services of that cost twice as much as the lost amount! So it turns out that our Russian tourists in GOA are not protected by anyone from local scammers! Draw your own conclusions.
DEAR SIRS!! ! Do not say and do not complain later that you were not warned! DO NOT BUY TO THEIR TRICKS!
The company "Concord Exotic Voyages" is the official "scammer" on the Goan coast!!!
Not only we suffered from their illegal actions!
Learn better not from your own mistakes, but from the mistakes of others!
We took tours from the Neva at a good price (especially for this time of the year), it took a long time to choose a hotel, but we came to the conclusion that Retreat By Zury is the best option in terms of price-quality ratio. A new spacious Portuguese-style hotel with huge two-room suites and modern facilities is a great luxury, especially in a country like India. Indeed, it deserves the title of "Hotel 4+". The only drawback that we brushed aside is remoteness from the sea. It took about 15-20 minutes to walk to the sea (depending on the beach), or wait for shuttle cars from our hotel to the Zury hotel (former Radisson), which is part of the Zury hotel chain and has access to the sea.
The weather was just wonderful, air temperature - + 32, water in the sea - + 26. Rest - purely beach. Excursions in terms of their level, both in terms of price and quality, did not stand close to Thailand (I will tell about this later), but the fact that in GOA the head is completely disconnected from all problems is a fact! Beauty all around - sun, sea, palm trees! For 10 days of rest, we got so used to it that, returning to Moscow, at minus 28 degrees, it seemed to us that it was all a dream.
However, let's get back to excursions: contrary to all the advice and reviews of experienced tourists, we still "bought" and decided to take an excursion from the local host "Concord Exotic Voyages". A couple of days later (when we moved in we were "thrown") we found out that this company sells all its tours (which do not differ in their program from the tours of other competing firms) at prices 2 or even 3 times higher what it costs, giving it to tourists as the norm and saying that they have "the best service and guides" !! ! COMPLETE LIES!! ! We were personally convinced of this when a scruffy minibus with a broken air conditioner was sent for us on a long-hour sightseeing tour of GOA (probably, it had recently carried some kind of cattle) and they said that they had the best bus !! ! (for reference - for us from two ligatures 170 dollars!! ! For this money it was possible to go around all the tourist places in GOA twice !!! ). After 30 minutes of being in this supertransport, my wife became ill and I had to stop the bus and call our "guide" Anna. I informed her that under such conditions we were forced to interrupt the tour and get off the bus. And since the service was not provided, I demanded to return the money we paid back, to which Anna kindly agreed and said that she would resolve the issue before the end of the day. After getting off the bus, we caught a taxi at our own expense and returned to the hotel. By evening, I called Anna about a refund: she answered in a completely tired voice that their company would not return any money to us. We called and complained to the Neva - they just "got frostbitten" and said that they would consider this complaint, and this was limited. No specific action!! ! Really, the largest tour operator in Russia can so easily sacrifice its business reputation by working with scammers like "Concord Exotic Voyages"! What is their director thinking? Does their owner know about it? Does he care so much about his own business?!
The problem was that we only had the last day of our stay in GOA, and that was what it was designed for! The next day we contacted the Russian consulate in India, they sent a prosthesis note to the local association of travel agencies and advised a local lawyer, but the services of that cost twice as much as the lost amount! So it turns out that our Russian tourists in GOA are not protected by anyone from local scammers! Draw your own conclusions.
DEAR SIRS!! ! Do not say and do not complain later that you were not warned! DO NOT BUY TO THEIR TRICKS!
The company "Concord Exotic Voyages" is the official "scammer" on the Goan coast!!!
Not only we suffered from their illegal actions!
Learn better not from your own mistakes, but from the mistakes of others!
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Optimal combination of price and quality
- Fake stars of tour operators
- Coming back in March
- How our tourists are bred by a local company
- The hotel is very good
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