не оправдал надежды did not live up to expectations

The hotel needs renovation. Service is low. There are no towels or water on the beach. The sea water pool is not comfortable. Tiles have been missing in some places for a long time. The hall with hydrogen sulfide baths is dirty, towels are thrown on the floor, there is no drinking water. There were no towels in the SPA in the morning. Had to wait 15 minutes. Not ready for work. The chefs in the restaurant are not friendly. Strong smell of fried fish. Sliced ​ ​ meat is overcooked and dry, and the edges are coals. Despite the abundance of food prepared below average. This is not the level of a five star hotel. The Scottish bar is closed. And most importantly, there is no one to turn to. The service department asks to leave a phone number, but no one returns. There is no communication with management. Plenty of staff and rooms are not bad. There are problems in the general management of the hotel. I do not recommend. Nearby there are hotels at the same price but the level corresponds.