Отель хороший, но подводит персонал на ресепшене The hotel is good, but the staff at the reception lets down

I visited this hotel at the end of March 2011. The hotel is good, not so far from the sea, 5-7 minutes on foot. The room has everything you need (including a safe). A pleasant surprise was our own beach from the hotel (we were assigned to another hotel on the beach), and we could use beach umbrellas for free. As for food - there is a choice, delicious, dishes changed periodically, but in principle it was the same, by the end of the holiday I was already tired. Tea for dinner for a fee. What is the breakfast cassette - in the first I see that they gave herring (or something like that) for breakfast. And there were many to choose from. For those who do not like it, there is still something to eat - pancakes, cereals, eggs, etc. The hotel has Russian-speaking staff, although it is not open every day. As for the noise of the planes - yes, you can hear it, but it didn’t really bother me, especially since the airport is small, there are not many planes arriving. The room is cleaned every day. Minus the room - excellent audibility - you can hear what's going on in neighboring rooms. I didn’t like the following in this hotel: the room had one double bed, we asked us to change the room to a room with two beds (since I was with a friend), we were promised to change the room first the next day, then the next day (in general , fed breakfast), as a result, we were told that they now do not have such rooms! As a result, we lived in this room. The second thing I didn't like was the problem with late dinner after excursions. All hotels have a rule that if a person goes on an excursion, with which he returns after dinner, I leave food for him, the restaurant is not closed accordingly and they are waiting for you to feed. This hotel apparently does not know about this rule and does not want to know. They explained to me that they don’t leave food with them after dinner, they can’t feed me accordingly, they also didn’t allow me to take out food for my friend, explaining that the organization that prepares food for them forbids it. After that, I tried to negotiate (in advance) on the account of dry rations for dinner. At first they told me that they would do everything, then they told me a hundred it was not possible that they did not provide for it (you can only agree on a lunch box for breakfast), after a long debate, they agreed that they would leave me 2 lunch boxes - for morning and dinner. As a result, I was given 1 lunch box in the morning. There was no time to argue and ask about the second e. In the evening, upon arrival, I asked accordingly for my second lunch box, I was told that they did not know about any lunch box, they did not provide it. As a result, I was left without food! This really spoiled my attitude towards the staff at the hotel! So, for those who will book excursions to Jerusalem, I advise you to take care of dinner in advance - rolls, yogurts, fruits for carrying ahead of time. I no longer have the strength to go out to dinner, especially since you are returning late (around 12 at night). Back to the staff. The next day after the tour, our friends (they checked in together) told us that while we were gone, one room of the people with whom I went on the tour was open and they reported this to the reception (I don’t know: either they themselves forgot to close or the cleaning lady did not close the room - it was not clear). Employees visually looked at the room, took fingerprints and closed the door. However, no one thought to notify the residents of this room, they also did not make a note about this in their book! I think this is also a big minus of the hotel. It is for these reasons that I give a rating of "3" for the service. Nevertheless, I recommend this hotel, especially since accommodation in it turned out to be quite economical.