На Страстной On Strastnaya

Introduction:
It was our first trip abroad. There was a story about the tour operator and very little about the hotel. I decided to leave the story - maybe someone will come in handy, but add about the hotel.
As I understand it, the hotel was created as a 4 * 25 years ago, and now it has been transferred to 3 *, which has significantly improved the price-quality ratio. Well located - a little far from the old city (15 minutes on foot), but the market - 5 minutes, the bus station - 10 minutes, well, the suites (that is, the bedroom and the entrance hall in front of it. it is the kitchen, it is the dining room, it is the hall - 14 square meters (in our room at least. We immediately turned into a 2-room suite - one tourist in the dining room on the sofa (with TV), the second in the bedroom - with a safe. I liked the hotel - if you have questions - write. Now the promised story : .

. . . I was going to buy a tour and almost ran into the negligence of the tour operator. I got on the Internet well and studied the flight schedule and the availability of tickets on the site - since the flights are different - at a convenient and inconvenient time, I saw that there is such a service - specifying the flight and it cost 25 euros. When there were not enough tickets, I decided to pay, since it is more expensive for myself to fly out of the host country at 0-55 than at 15-00 (after all, you practically leave a day earlier). Moreover, it was the first time flying and much was not clear. At the office, I was also not warned about this until I asked for clarification myself. The impression of the tour operator's company was not bad, except for this moment and the work (negligent, and so it will do) of the company meeting at the airport. Well, since
there, a quarter of our former people, and the fact that they did not call, as promised, ("Do not leave
from the room - we’ll call you back in an hour and a half), they didn’t escort you to the hotel (“Your hotel is over there - it’s not convenient to drive up”) and they didn’t warn that the minibus would arrive an hour earlier (hotel-airport transfer) - we regarded this as the remnants of our Russian maybe. Special thanks, a big thank you from the fellow traveler and from myself personally to the hotel employee Ilya Yakubov, who speaks excellent Russian and is very attentive to the guests, thanks to which all our problems were resolved and a wonderful impression of the trip was left. I hope that the staff of the tour operator and the hotel read the comments and find the opportunity to convey our gratitude for the reception to the hotel Lev Yerushalayim.
The case, as you understand, was in Israel, I did not expect this from the host (responsible for the transfer), but it turns out not only here, how can I put it better. . .
In general, the hotel is very good (if you consider that 3 * - there were minor comments on the equipment), the kitchen is good, and spring Jerusalem is just fine.