Great hotel, terrible tour operator "Alf"

Written: 20 july 2012
Travel time: 30 june — 14 july 2012
Who does the author recommend the hotel to?: For a relaxing holiday; For business travel; For families with children
Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 9.0
Cleanliness: 7.0
Food: 9.0
Amenities: 9.0
The staff is very diligent, the animators work with children (there is a swimming school, they go to play golf). Live music every other day, trick show.
Food (there is always a choice of fish, meat, poultry), very tasty.
In general, the hotel, nature, location, etc. Everything is great - I want to come again.
We talked with people who come to this hotel for the 3rd time.
Definitely, I do not recommend going to this hotel and, in principle, to Rabac for parties - they simply do not exist, there are no discos or anything like that.
WE DO NOT REST WITH ALPHO!!!
1) Transfer Airport-Hotel
No one met, they themselves found the host at the bus stop (Panoramic, indicated in the voucher).
They didn't have us on paper.
The name is written on the voucher. Hotel in the city of Pula, but in fact the city of Rabach.
By the time we figured it out, an hour had passed.
Gave the envelope of the host IBCI, tel. Guide Olesya. We never saw Olesya.
They put me in a minibus and sent me off.

2) A week of rest - none of the host contacted, there is no info folder in the hotel.
3) Transfer Hotel-Airport.
After talking with the travel agency, the guide Olesya contacted, she said there would be a fax - wait, it came on Friday.
And the phone on the envelope is not correct, one extra digit, so we could not get through to her.
Fax received - bus departure at 19-00 Departure at 21-50 Day of departure: we do not have time for dinner (dinner from 19-), we eat on our own
19-15 there is no bus, I call Olesya.
19-25 SMS there will be a bus in 5 minutes.
After 15 minutes - I call Olesya - "Now, I'll clarify"
After 5 minutes - the husband calls - "We will call a taxi" - "Don't worry, your flight is delayed by 40 minutes. Have time"
We wait.
One more call, and at 20-05 a passenger car arrives for us, not the bus indicated in the fax.
I ask the driver why he was delayed for an hour, and he says that he didn’t know, he was only told that he needed to go and they say it would take 40 minutes.
We'll make it.
Bottom line: we drove for almost an hour. The flight was not delayed, we were the last to check in.
And from Boryspil, let our one big suitcase weigh 42kg, and back to one place no more than 30kg.
Repacked by hand, in plastic bags, on the packaging of the employee - no.
Probably, too, someone should have warned.
Duty free past and landing.
The cost of clarifying the nuances throughout the rest of 30 minutes of mobile communication.
Well, farewell dinner 30 euros.
Although you could actually have dinner at the hotel.
+ tortured daughter, because an hour under the hotel on suitcases.
Alpha operator.
Even looking at the site
Allegro Hotel with all-inclusive service is located on the peninsula of St. Andrea among the Mediterranean nature, in Rovinj
BUT IN REAL: St. Andrew is the name of the beach, there is a hotel in the town of Rabac, well, the peninsula, of course, Istria.
In general, it is not even indicated that this is a chain hotel and the chain is very high quality and good!
Translated automatically from Russian. View original
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