Bad service spoils even a good hotel

Written: 6 september 2011
Travel time: 25 august — 5 september 2011
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 2.0
Cleanliness: 1.0
Food: 2.0
Amenities: 2.0
I want to share my impressions about my vacation in the region of Central Dalmatia, pos. Arbanja island Ciovo near the city of Trogir in Croatia. We stayed at the end of August beginning of September 2011.
Immediately about the main thing.
Advantages of the hotel:
1) spacious rooms with new furniture and sea views, equipped kitchen with dining area, refrigerator, TV, air conditioning, balcony.
2) the hotel is located 30 meters from the sea, there are 2 restaurants and a beach cafe nearby. There is a supermarket right in the building of the hotel.
Disadvantages:
1) the absolute lack of service, for 12 days of stay they never cleaned the room, did not change the bedding and towels, we even took out the garbage ourselves.
2) the beach next to the hotel is made by hand, like all the beaches on the island of Ciovo (small gravel is poured, at the entrance to the sea there is large gravel - the entrance to the sea is inconvenient).

3) poor location of the hotel - in the village where the hotel is located, there is absolutely nothing to do, so you need to go to have fun either in Trogir (5 km) or in Split (40 km). It is possible to get to Trogir or Split by bus or boat, but their schedules are inconvenient and the journey is very expensive. To Trogir - 1.5 euros, to Split - 5 euros.
Translated automatically from Russian. View original