Администрация отеля тянется к 5* но мало что делает для этого The hotel management strives for 5 * but does little to achieve this.

I came to rest under the conditions stipulated in the contract with Biblioglobus for a month, with full prepayment. I am 70 years old, a disabled person of the 2nd group, I can hardly walk on prostheses of 2 legs. He asked for silence, the proximity of water and a dining room. The voucher specifically stated adult only. Upon arrival at the reception - there are no such rooms, temporarily for 1-2 days suddenly take a Mikri Poli hotel (a hotel for families with children), the room was also given for accommodation with children. You have to leave the room by stairs from the second floor, go to the dining room 100 meters up the stairs, 200 meters to the beach. It's been 8 days now - now, instead of promises, they state that the hotel is full, nothing can be changed. Dear managers, if you do not know how to work, it is instructive for others. In terms of management level, you are not even 3*. By the way, for all these, none of the managers of these two hotels approached me with an explanation of the situation. Shame gentlemen!! !