хороший отель но отношение персонала не очень good hotel but staff not very friendly

The hotel is nice, clean, good, but the attitude towards the Russians is just terrible, the service is the last, they jump in front of the foreigners first and ignore the Russians. A woman was sitting at the reception just a two-faced rat, because when she needs something, she understands everything, and when we ask for something, she pretends that she doesn’t understand anything. my husband and I arrived as newlyweds on August 6 there was a wedding and we flew there on our honeymoon, the voucher had a note in English that we were newlyweds, not only did the hotel not make any discounts, surprises, or even a small gift in honor of the wedding, as it happens usually in other hotels this is of course a minus for the hotel, so they offered us a nightmarish room with two separate single beds that can’t even be moved because the mattress is smaller than the bed frame and there would still be a hole in the middle. We said that we are newlyweds and we need a room with one double bed. But for such a room, we were asked to pay 21 euros for 7 days, that is, 3 euros per day. It was useless to argue and for us to just sleep together we had to pay them for a room with 1 bed 21 euros. After we were given the rules of the hotel, where it was indicated that the iron and hair dryer are provided free of charge and are issued at the reception, when we asked for a hair dryer, we were told that it was paid 10 euros, I started showing this piece of paper and speaking in English that it says free of charge, this woman with an arrogant face the bitch began to pretend and say that she does not understand me and what is written she does not understand and repeated the price of 10 euros. We didn't take anything and left. air conditioning in the rooms for a fee of 5 euros per day. In general, if you do not take into account the nasty aunt at the reception and the attitude towards Russians, the hotel is good, the rooms are always cleaned every other day, everything is always clean, the kitchen is good, they fed very tasty a lot of different dishes, meat, fish, and so on, always ice cream desserts. on the territory of normal swimming pools bar free until floor 11 in the bar free beer, white red wine, aniseed vodka, crayfish - local moonshine and cognac. the rest is paid, after half 11 everything is already paid. The beaches are small pebbles and very small pebbles similar to coarse sand, the entrance to the sea is rocky, the beaches are very small in width, almost all are filled with chauffeurs, they are all paid the cheapest 5 euros a day. The sea is very good, even at a depth of about 10-15 meters, or maybe more, you swim and see the bottom. The island is very beautiful around the mountains, there are a lot of interesting excursions / The prices are of course a little expensive there, along the coast there are a lot of clubs, bars and cafes that you can go to in the evening or just walk past them. In general, if the hotel only needs to spend the night and eat without paying attention to the antics of the staff, it is quite suitable. Rest on Crete I advise))