Rested with my brother in the hotel from July 24 to August 3.2016. As a tourist with 20 years of experience in more than 50 hotels with only 5 stars with the "ultra" ("premium", "platinum") system, I want to share a review about this hotel, which left an indelible impression on me. Never complained and never wrote bad reviews.
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Rested with my brother in the hotel from July 24 to August 3.2016. As a tourist with 20 years of experience in more than 50 hotels with only 5 stars with the "ultra" ("premium", "platinum") system, I want to share a review about this hotel, which left an indelible impression on me. Never complained and never wrote bad reviews. The first time I faced such problems. Still in shock. I'll start in order.
The hotel is in a picturesque location. The views of the sea from the side of the beach bar and the mountains from the terrace of the lobby bar will not leave anyone indifferent. They can be enjoyed endlessly. But the garden and park part of the hotel disappointed me. The vegetation seemed rather sparse and not well maintained.
Animation worked daily in the daytime and in the evening. In the evening, various events were held with the invitation of artists. I can’t judge the quality of such events, because I don't like all this. But it is clear that the animation team is trying to do everything possible to entertain hotel guests.
The great advantage of this hotel is the excellent service in the central and other restaurants, the lobby bar and the beach bar. The waiters and bartenders worked very quickly, politely and at a high level, for which many thanks to all of them. The presence or absence of tips did not affect the attitude towards guests. All guests are treated equally and with respect.
The menu of the main restaurant is quite varied, but the abundance that can be seen in other hotels of the ultra system was not here. There were various themed dinners. In principle, seafood was present in the assortment every day. The meat selection was represented by the following types: pork, beef, lamb, chicken, turkey, rabbit, duck. There were also different ways of preparing them. I can't comment on the taste, as everyone's taste is different.
As a positive, I would like to note the obligatory serving of snacks with any drink (potato chips and nuts) in the hotel bars.
Now for what disappointed me:
- the system for accounting for the meals of guests in the hotel is carried out using cash receipts issued for the room number. Thus, during the day you have to sign a large number of checks for every drink you consume;
- the hostess, when meeting guests for dinner, does not cope with her work, which leads to the creation of queues at the entrance to the main restaurant;
- lack of paper napkins in restaurants and bars;
- strong alcoholic drinks are not provided during lunch and dinner in the main restaurant;
- soft and alcoholic drinks during the day can only be obtained at the beach bar, as the lobby bar starts its work from 17:00. Therefore, if you are in the main building of the hotel and want to drink a glass of cool beer, and the minibar in the room is not replenished, you will have to go to the beach bar in the heat, which is a great inconvenience;
- the hotel beach is generally dirty. There seemed to be enough sun loungers for everyone, but they were not serviced during and after daylight hours. The sun loungers were not placed in their places, sand and dirt were not removed from them. The sand itself was not leveled. Umbrellas over sun loungers are extremely uncomfortable, very low. There were no changing rooms. The water flowing from the shower formed huge puddles, as a result of which it was unpleasant and unsafe to approach the shower and nearby sun loungers. By the way, no one monitors the safety of vacationers on the water. There is no lifeguard, there is no place for him. On the artificial beach at the entrance to the water there are a large number of stones that create a certain discomfort. Here, at the narrow entrance to the sea, practical diving lessons are held, including for tourists from neighboring hotels. During classes, warning signs are not displayed, which creates not only inconvenience for swimmers, but also a threat to their lives.
- external and internal lighting of the hotel in my opinion is not enough. The room and common corridors are dark. There is not enough lighting for alleys in the landscape gardening complex.
The hotel itself has not been cleaned for a long time. The manager of the cleaning service explained the presence of dirt by constantly blowing dusty winds. However, apparently we have different ideas about cleanliness and cleanliness. Sandy dust, in my opinion, is very different from clouds of dust and dirt. There was an unpleasant smell in the restrooms of the hotel, the toilets were not cleaned well, the floor was dirty with the remnants of biological stains around the toilets and sinks. There is always garbage in the common corridor on the floor, the corridor itself was not vacuumed. Twice the dishes left from the room service were seen, which stood on the floor in the common corridor from the evening until 10 am the next day, covered with insects, exuding unpleasant odors.
As for the number. Double room in the main building. The number of people in the room is two. Weathered furniture. Enough clothes hangers. There is a mini safe. The air conditioner in the room worked properly, but when it was turned on, huge clouds of dust were thrown out of the grate. The content of the mini bar in the room is quite varied. The hotel requires the bar to be replenished daily as drinks are used up. However, twice the mini-bar was not replenished at all, although receipts for its replenishment regularly appeared on the table, and they appeared in the absence of us in the room. Therefore, be prepared for such a possible turn of events. You can't prove anything, why see below.
The ventilation in the bathroom is very poor, there is no automatic fragrance or aerosol air freshener. The room has a hairdryer. There is no cosmetic mirror (or shaving mirror). The plumbing is leaking. Between the plastic curtain and the side of the bath there is a large gap of several centimeters, as a result of which, when taking a shower, water spills onto the floor. The foot mat was missing. The drain in the bathroom is built into the floor and designed in such a way that soap suds come out through its grate, adding even more water and dirt to the floor. I had to use a foot towel instead of a rug as a saving island for exiting and entering the bathroom. But this did not help either, because the towel was completely submerged under water. After taking a shower by one person, the second had to walk on water before going to the bath. Towels have an interesting history. I was surprised that there were only five towels in the bathroom for two residents (2 large, 2 medium and one for feet, which after taking a shower by one person turns into a rag sunk on the floor), i. е. two and a half each. This is a 5 star hotel. Somewhat reassured by the presence of two terry dressing gowns. I was hoping that the missing towels would be provided a little later, as is the case in other hotels. But it was not there.
For the first few days, toiletries were distributed to only one resident. By the number of clouds of dust on the floor, refrigerator, picture, mirror, on the head of the bed and under it, in the closets, we can conclude that the room has not been properly cleaned for several months. The duty and Russian-speaking managers were invited to the room, who were shown inadequate cleaning, lack of the proper number of towels corresponding to the status of the hotel and missing toiletries in accordance with the number of guests living in the room. The Russian-speaking manager was shocked by the amount of dust and dirt, took several photographs on the phone and promised that all the shortcomings would be eliminated. Missing toiletries other than towels were displayed but the room was never properly cleaned. We had to turn to the cleaning manager. Agreeing with the visual elements of the demonstration of dust and dirt in the room, she was replaced by a maid. The conflict situation was resolved positively. There were no more questions from our side. There were no comments on cleaning the room of the new maid, for which many thanks to her. The missing towels were provided, toiletries were given to each resident.
But further events began to develop steeper than in the detective series. Instead of apologizing to us for the inconvenience (which we did not expect and did not ask), the hotel initiated and fabricated a complaint to the representative tour operator about the attack on the hotel maid. As a respectable person and citizen, I requested a meeting with the general manager of the hotel on the fact that we were charged with the obligatory presence of a maid. The meeting was denied twice. At the same time, the blackmail against us that the "injured" maid "may" file a complaint with the police continued, which made our vacation unbearable. Only at our urgent request to resolve this conflict with the obligatory participation of the hotel administration, maid, police, a representative of the Russian consulate, television and Russian-speaking staff, the meeting took place. During the conversation, no evidence of the prosecution was presented to us. The maid was not present during the conversation. There were no witnesses from the side of the maid. There was also no police representative. During a conversation with the hotel administration, the main emphasis was placed on our attitude to cleaning the room and the hotel as a whole, which was too picky on our part, and also pointed out several times to my jewelry, which allegedly frightened the "injured" maid, put her into a trance after which , she could not come to her senses for a long time, she was upset (literal translation). It is strange how a mentally unstable maid could be allowed to work with guests at all, because it is not safe for guests. Thus, the conversation at the meeting turned out to be meaningless and, having secured the absence of claims from our side regarding cleaning the room of the new maid, the hotel management promised to forget about the alleged incident, and we were asked to continue our vacation. As a result of the meeting, no apologies were made by the hotel management for spoiling our mood. Thus, our rights as hotel guests were grossly violated, human honor and dignity were humiliated. Well, let it remain on the conscience of all those who staged this performance. God is your Judge. Time will put everything in its place.
But there is also a positive outcome in this story, which cannot but rejoice:
- firstly, the next guests after our visit will get a fairly clean room if it is cleaned well again;
- secondly, to tell the truth, the cleaning service in the lobby, toilets, and rooms has noticeably intensified in the hotel.
While staying at the hotel, I tried to be as correct and accurate as possible in assessing the services provided to us. Maybe we were unlucky with the first maid. But these are not our problems. These are the problems of the cleaning service manager, who, instead of paying attention to cleanliness and order in the hotel, is engaged in dirty insinuations. I would like to remind her and the entire hotel management that guests pay money for accommodation and services provided, and therefore services must be provided in accordance with the status of the hotel, in full and with high quality. I, as a consumer who paid money for the services promised to me, have the right to evaluate them, demand their proper performance, express criticism and comments, counting on an adequate response, but the hotel management does not accept criticism. That is why, in response to my remarks about the cleaning service, there was nothing else to do but "scare" us with an absurd prank with an "attack" on the maid. Apparently this is the other side of the hotel's hospitality coin.
If you are going to visit this hotel, be aware that the hotel management will protect the interests of their staff, and not the interests of guests. So be prepared for the following:
- your suitcases in the room will be opened, things in them will be sorted out and shifted. There was no theft, but the toiletries that were not provided to us earlier “somehow, by chance, by themselves” appeared in my suitcase. It is difficult to judge when this happened and what the calculation was made for. Only the one who did it apparently never flew an airplane. Transportation of any liquids in such packaging is extremely dangerous. And my suitcase and its contents are much more valuable to me. Therefore, I recommend checking travel bags from time to time and be sure to close them;
- you will need to constantly ask for something at the front desk, as the full service may not be provided to you;
- if you ask to clean your room more carefully or criticize the shortcomings of the hotel, you will be accused of anything and only you will be to blame for everything that happens;
- your appearance, jewelry and personal belongings can cause an inadequate reaction and behavior from the hotel staff to the point of accusing you of witchcraft and mysticism, etc.
Based on the results of visiting the hotel, I draw the following conclusions. The hotel does not correspond to the status of 5 stars. In general, the hotel has all the possibilities and conditions for creating a favorable stay for its guests. But the "siesta" apparently dragged on. Based on the results of my stay at the hotel, I put more minuses than pluses. Given the above, as well as spoiled our mood, I do not recommend this hotel for a safe, relaxing and comfortable stay.
The hotel is in a picturesque location. The views of the sea from the side of the beach bar and the mountains from the terrace of the lobby bar will not leave anyone indifferent. They can be enjoyed endlessly. But the garden and park part of the hotel disappointed me. The vegetation seemed rather sparse and not well maintained.
Animation worked daily in the daytime and in the evening. In the evening, various events were held with the invitation of artists. I can’t judge the quality of such events, because I don't like all this. But it is clear that the animation team is trying to do everything possible to entertain hotel guests.
The great advantage of this hotel is the excellent service in the central and other restaurants, the lobby bar and the beach bar. The waiters and bartenders worked very quickly, politely and at a high level, for which many thanks to all of them. The presence or absence of tips did not affect the attitude towards guests. All guests are treated equally and with respect.
The menu of the main restaurant is quite varied, but the abundance that can be seen in other hotels of the ultra system was not here. There were various themed dinners. In principle, seafood was present in the assortment every day. The meat selection was represented by the following types: pork, beef, lamb, chicken, turkey, rabbit, duck. There were also different ways of preparing them. I can't comment on the taste, as everyone's taste is different.
As a positive, I would like to note the obligatory serving of snacks with any drink (potato chips and nuts) in the hotel bars.
Now for what disappointed me:
- the system for accounting for the meals of guests in the hotel is carried out using cash receipts issued for the room number. Thus, during the day you have to sign a large number of checks for every drink you consume;
- the hostess, when meeting guests for dinner, does not cope with her work, which leads to the creation of queues at the entrance to the main restaurant;
- lack of paper napkins in restaurants and bars;
- strong alcoholic drinks are not provided during lunch and dinner in the main restaurant;
- soft and alcoholic drinks during the day can only be obtained at the beach bar, as the lobby bar starts its work from 17:00. Therefore, if you are in the main building of the hotel and want to drink a glass of cool beer, and the minibar in the room is not replenished, you will have to go to the beach bar in the heat, which is a great inconvenience;
- the hotel beach is generally dirty. There seemed to be enough sun loungers for everyone, but they were not serviced during and after daylight hours. The sun loungers were not placed in their places, sand and dirt were not removed from them. The sand itself was not leveled. Umbrellas over sun loungers are extremely uncomfortable, very low. There were no changing rooms. The water flowing from the shower formed huge puddles, as a result of which it was unpleasant and unsafe to approach the shower and nearby sun loungers. By the way, no one monitors the safety of vacationers on the water. There is no lifeguard, there is no place for him. On the artificial beach at the entrance to the water there are a large number of stones that create a certain discomfort. Here, at the narrow entrance to the sea, practical diving lessons are held, including for tourists from neighboring hotels. During classes, warning signs are not displayed, which creates not only inconvenience for swimmers, but also a threat to their lives.
- external and internal lighting of the hotel in my opinion is not enough. The room and common corridors are dark. There is not enough lighting for alleys in the landscape gardening complex.
The hotel itself has not been cleaned for a long time. The manager of the cleaning service explained the presence of dirt by constantly blowing dusty winds. However, apparently we have different ideas about cleanliness and cleanliness. Sandy dust, in my opinion, is very different from clouds of dust and dirt. There was an unpleasant smell in the restrooms of the hotel, the toilets were not cleaned well, the floor was dirty with the remnants of biological stains around the toilets and sinks. There is always garbage in the common corridor on the floor, the corridor itself was not vacuumed. Twice the dishes left from the room service were seen, which stood on the floor in the common corridor from the evening until 10 am the next day, covered with insects, exuding unpleasant odors.
As for the number. Double room in the main building. The number of people in the room is two. Weathered furniture. Enough clothes hangers. There is a mini safe. The air conditioner in the room worked properly, but when it was turned on, huge clouds of dust were thrown out of the grate. The content of the mini bar in the room is quite varied. The hotel requires the bar to be replenished daily as drinks are used up. However, twice the mini-bar was not replenished at all, although receipts for its replenishment regularly appeared on the table, and they appeared in the absence of us in the room. Therefore, be prepared for such a possible turn of events. You can't prove anything, why see below.
The ventilation in the bathroom is very poor, there is no automatic fragrance or aerosol air freshener. The room has a hairdryer. There is no cosmetic mirror (or shaving mirror). The plumbing is leaking. Between the plastic curtain and the side of the bath there is a large gap of several centimeters, as a result of which, when taking a shower, water spills onto the floor. The foot mat was missing. The drain in the bathroom is built into the floor and designed in such a way that soap suds come out through its grate, adding even more water and dirt to the floor. I had to use a foot towel instead of a rug as a saving island for exiting and entering the bathroom. But this did not help either, because the towel was completely submerged under water. After taking a shower by one person, the second had to walk on water before going to the bath. Towels have an interesting history. I was surprised that there were only five towels in the bathroom for two residents (2 large, 2 medium and one for feet, which after taking a shower by one person turns into a rag sunk on the floor), i. е. two and a half each. This is a 5 star hotel. Somewhat reassured by the presence of two terry dressing gowns. I was hoping that the missing towels would be provided a little later, as is the case in other hotels. But it was not there.
For the first few days, toiletries were distributed to only one resident. By the number of clouds of dust on the floor, refrigerator, picture, mirror, on the head of the bed and under it, in the closets, we can conclude that the room has not been properly cleaned for several months. The duty and Russian-speaking managers were invited to the room, who were shown inadequate cleaning, lack of the proper number of towels corresponding to the status of the hotel and missing toiletries in accordance with the number of guests living in the room. The Russian-speaking manager was shocked by the amount of dust and dirt, took several photographs on the phone and promised that all the shortcomings would be eliminated. Missing toiletries other than towels were displayed but the room was never properly cleaned. We had to turn to the cleaning manager. Agreeing with the visual elements of the demonstration of dust and dirt in the room, she was replaced by a maid. The conflict situation was resolved positively. There were no more questions from our side. There were no comments on cleaning the room of the new maid, for which many thanks to her. The missing towels were provided, toiletries were given to each resident.
But further events began to develop steeper than in the detective series. Instead of apologizing to us for the inconvenience (which we did not expect and did not ask), the hotel initiated and fabricated a complaint to the representative tour operator about the attack on the hotel maid. As a respectable person and citizen, I requested a meeting with the general manager of the hotel on the fact that we were charged with the obligatory presence of a maid. The meeting was denied twice. At the same time, the blackmail against us that the "injured" maid "may" file a complaint with the police continued, which made our vacation unbearable. Only at our urgent request to resolve this conflict with the obligatory participation of the hotel administration, maid, police, a representative of the Russian consulate, television and Russian-speaking staff, the meeting took place. During the conversation, no evidence of the prosecution was presented to us. The maid was not present during the conversation. There were no witnesses from the side of the maid. There was also no police representative. During a conversation with the hotel administration, the main emphasis was placed on our attitude to cleaning the room and the hotel as a whole, which was too picky on our part, and also pointed out several times to my jewelry, which allegedly frightened the "injured" maid, put her into a trance after which , she could not come to her senses for a long time, she was upset (literal translation). It is strange how a mentally unstable maid could be allowed to work with guests at all, because it is not safe for guests. Thus, the conversation at the meeting turned out to be meaningless and, having secured the absence of claims from our side regarding cleaning the room of the new maid, the hotel management promised to forget about the alleged incident, and we were asked to continue our vacation. As a result of the meeting, no apologies were made by the hotel management for spoiling our mood. Thus, our rights as hotel guests were grossly violated, human honor and dignity were humiliated. Well, let it remain on the conscience of all those who staged this performance. God is your Judge. Time will put everything in its place.
But there is also a positive outcome in this story, which cannot but rejoice:
- firstly, the next guests after our visit will get a fairly clean room if it is cleaned well again;
- secondly, to tell the truth, the cleaning service in the lobby, toilets, and rooms has noticeably intensified in the hotel.
While staying at the hotel, I tried to be as correct and accurate as possible in assessing the services provided to us. Maybe we were unlucky with the first maid. But these are not our problems. These are the problems of the cleaning service manager, who, instead of paying attention to cleanliness and order in the hotel, is engaged in dirty insinuations. I would like to remind her and the entire hotel management that guests pay money for accommodation and services provided, and therefore services must be provided in accordance with the status of the hotel, in full and with high quality. I, as a consumer who paid money for the services promised to me, have the right to evaluate them, demand their proper performance, express criticism and comments, counting on an adequate response, but the hotel management does not accept criticism. That is why, in response to my remarks about the cleaning service, there was nothing else to do but "scare" us with an absurd prank with an "attack" on the maid. Apparently this is the other side of the hotel's hospitality coin.
If you are going to visit this hotel, be aware that the hotel management will protect the interests of their staff, and not the interests of guests. So be prepared for the following:
- your suitcases in the room will be opened, things in them will be sorted out and shifted. There was no theft, but the toiletries that were not provided to us earlier “somehow, by chance, by themselves” appeared in my suitcase. It is difficult to judge when this happened and what the calculation was made for. Only the one who did it apparently never flew an airplane. Transportation of any liquids in such packaging is extremely dangerous. And my suitcase and its contents are much more valuable to me. Therefore, I recommend checking travel bags from time to time and be sure to close them;
- you will need to constantly ask for something at the front desk, as the full service may not be provided to you;
- if you ask to clean your room more carefully or criticize the shortcomings of the hotel, you will be accused of anything and only you will be to blame for everything that happens;
- your appearance, jewelry and personal belongings can cause an inadequate reaction and behavior from the hotel staff to the point of accusing you of witchcraft and mysticism, etc.
Based on the results of visiting the hotel, I draw the following conclusions. The hotel does not correspond to the status of 5 stars. In general, the hotel has all the possibilities and conditions for creating a favorable stay for its guests. But the "siesta" apparently dragged on. Based on the results of my stay at the hotel, I put more minuses than pluses. Given the above, as well as spoiled our mood, I do not recommend this hotel for a safe, relaxing and comfortable stay.
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My husband and I stayed at this hotel in September. The priority when choosing a hotel was the absence of children, good service and a closed bay, because. we are resting on Crete not for the first time, we know that the sea may not be calm. Since the hotel does not accept children under 16 years old and is located in the beautiful bay of Mirabelo, our choice fell on it, we were also pleased that the hotel belongs to the Aquila hotel chain, well-known in Greece.
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My husband and I stayed at this hotel in September. The priority when choosing a hotel was the absence of children, good service and a closed bay, because. we are resting on Crete not for the first time, we know that the sea may not be calm. Since the hotel does not accept children under 16 years old and is located in the beautiful bay of Mirabelo, our choice fell on it, we were also pleased that the hotel belongs to the Aquila hotel chain, well-known in Greece.
Before the trip, I read reviews where they write about a very small beach and there are not enough sunbeds for everyone, in fact, the situation with the beach is this - the beach is really not big, but in this region where the hotel is located - Elounda, all the beaches are very small, but Elounda is the most beautiful, respectable and green region in Crete. The beach at the hotel is with fine loose sand, very clean, the beach is made in the form of a small bay, Sunbeds - I didn’t see fights, we always had enough sunbeds and umbrellas, but there aren’t many of them on the beach, for some time we wondered how it could be in a fairly large the hotel does not have many sunbeds on the beach? ? The answer is very simple, the hotel is designed for a secluded vacation for couples, and mainly our Russian compatriots sunbathe on the beach, the rest of the tourists sunbathe on sun loungers on their terrace or by the private pool. By the way, there is an entry into the sea along steps carved in stones, we mostly swam there, I even liked it there more than on the beach, which is made in the form of a bay.
The sea is very calm, even in a storm, when in other regions of Crete red flags hung in Mirabelo Bay, you can swim to the envy of other tourists))
Food - the hotel has excellent food, a lot of different dishes, I'm pretty picky about food, but here I didn't deny myself anything)))) The hotel has three restaurants, we visited each of them, the service and food there are at the highest level. In the evening, when the lights are turned on in the hotel, it is very pleasant to sit on the veranda in the restaurant with a beautiful view of the sea,
The hotel, by the way, optionally arranges romantic dinners on the beach, decorates everything with candles, and so on, if you want to surprise and please your missus, I advise you to contact the hotel on this issue)))
Service - The hotel has very friendly staff, they always smile at a meeting, ask how things are and if everything is in order, I was fascinated by them, everything is not intrusive and in a friendly atmosphere.
The territory - the hotel is beautiful, green, there is nowhere to go outside the hotel, the nearest settlement is Elounda, you can go there in the evening, a very pretty place, many taverns and restaurants where you can dine with fresh seafood. We rented a car for a few days and drove around the island.
The hotel has a chic Spa center, I highly recommend visiting it for complete relaxation.
In general, the hotel has a peaceful atmosphere, very quiet, calm, if you like animation as in Turkey, then you are not here.
Summarizing our vacation, I can say that we were delighted with the rest, the hotel fully corresponds to the money spent, it is immediately clear that they are very attentive and caring to their guests. If you want to retire and spend an unforgettable romantic vacation, then you are in the right place!
By the way, the hotel used to belong to another very famous Grecotel chain, the brothers divided the business and some hotels remained with Grecotel, while others became Aquila, like our hotel))
Before the trip, I read reviews where they write about a very small beach and there are not enough sunbeds for everyone, in fact, the situation with the beach is this - the beach is really not big, but in this region where the hotel is located - Elounda, all the beaches are very small, but Elounda is the most beautiful, respectable and green region in Crete. The beach at the hotel is with fine loose sand, very clean, the beach is made in the form of a small bay, Sunbeds - I didn’t see fights, we always had enough sunbeds and umbrellas, but there aren’t many of them on the beach, for some time we wondered how it could be in a fairly large the hotel does not have many sunbeds on the beach? ? The answer is very simple, the hotel is designed for a secluded vacation for couples, and mainly our Russian compatriots sunbathe on the beach, the rest of the tourists sunbathe on sun loungers on their terrace or by the private pool. By the way, there is an entry into the sea along steps carved in stones, we mostly swam there, I even liked it there more than on the beach, which is made in the form of a bay.
The sea is very calm, even in a storm, when in other regions of Crete red flags hung in Mirabelo Bay, you can swim to the envy of other tourists))
Food - the hotel has excellent food, a lot of different dishes, I'm pretty picky about food, but here I didn't deny myself anything)))) The hotel has three restaurants, we visited each of them, the service and food there are at the highest level. In the evening, when the lights are turned on in the hotel, it is very pleasant to sit on the veranda in the restaurant with a beautiful view of the sea,
The hotel, by the way, optionally arranges romantic dinners on the beach, decorates everything with candles, and so on, if you want to surprise and please your missus, I advise you to contact the hotel on this issue)))
Service - The hotel has very friendly staff, they always smile at a meeting, ask how things are and if everything is in order, I was fascinated by them, everything is not intrusive and in a friendly atmosphere.
The territory - the hotel is beautiful, green, there is nowhere to go outside the hotel, the nearest settlement is Elounda, you can go there in the evening, a very pretty place, many taverns and restaurants where you can dine with fresh seafood. We rented a car for a few days and drove around the island.
The hotel has a chic Spa center, I highly recommend visiting it for complete relaxation.
In general, the hotel has a peaceful atmosphere, very quiet, calm, if you like animation as in Turkey, then you are not here.
Summarizing our vacation, I can say that we were delighted with the rest, the hotel fully corresponds to the money spent, it is immediately clear that they are very attentive and caring to their guests. If you want to retire and spend an unforgettable romantic vacation, then you are in the right place!
By the way, the hotel used to belong to another very famous Grecotel chain, the brothers divided the business and some hotels remained with Grecotel, while others became Aquila, like our hotel))
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I personally chose the hotel in Greece for our honeymoon. I called a lot of companies, basically they all offer the same pair, three hotels of the required category. I accidentally found the hotel Aquila elounda villadge based on reviews, I came to our tour company with exactly the right hotel. The main selection criteria were: 1.
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I personally chose the hotel in Greece for our honeymoon. I called a lot of companies, basically they all offer the same pair, three hotels of the required category. I accidentally found the hotel Aquila elounda villadge based on reviews, I came to our tour company with exactly the right hotel. The main selection criteria were: 1. the hotel positions itself as a hotel for couples (really no children's cries, beauty),
2. The hotel is located in the bay, so you can always swim on the beach (for Crete, a storm from mid-summer is a common thing).
After arriving and getting by general transfer (our hotel was the last one), Greece didn’t make a proper impression on us at first, but when we started approaching the Elounda area and Mirabella Bay opened in front of us, I realized that I made the right choice. The hotel is really beautiful, very green, but the most amazing thing was in the evening, when candles were lit in decorative lanterns around the perimeter of the hotel - it was very romantic. The hotel itself is amazingly suitable for a romantic getaway for two, it has an atmosphere of calm and sophistication. Who goes to hang out, the hotel will have nothing to do. On our honeymoon, that was it. We took the Romantic Bungalow room (the picture is fully consistent with reality). Very beautiful and once again, a romantic number. I liked everything, the prices are high, but for the level of 5 stars it is absolutely adequate. The only thing that can confuse someone is the beach, in my case (I don’t swim very well), this was not a big drawback. There is a Russian-speaking girl Daria at the reception. Of course, I advise you to rent a car and travel around all the places of interest. Just don't take it at the hotel - it's very expensive if you take it with full insurance. From the hotel to Elounda taxi 7 euros, to Agios 13 euros. The holiday is wonderful, I advise everyone!! !
2. The hotel is located in the bay, so you can always swim on the beach (for Crete, a storm from mid-summer is a common thing).
After arriving and getting by general transfer (our hotel was the last one), Greece didn’t make a proper impression on us at first, but when we started approaching the Elounda area and Mirabella Bay opened in front of us, I realized that I made the right choice. The hotel is really beautiful, very green, but the most amazing thing was in the evening, when candles were lit in decorative lanterns around the perimeter of the hotel - it was very romantic. The hotel itself is amazingly suitable for a romantic getaway for two, it has an atmosphere of calm and sophistication. Who goes to hang out, the hotel will have nothing to do. On our honeymoon, that was it. We took the Romantic Bungalow room (the picture is fully consistent with reality). Very beautiful and once again, a romantic number. I liked everything, the prices are high, but for the level of 5 stars it is absolutely adequate. The only thing that can confuse someone is the beach, in my case (I don’t swim very well), this was not a big drawback. There is a Russian-speaking girl Daria at the reception. Of course, I advise you to rent a car and travel around all the places of interest. Just don't take it at the hotel - it's very expensive if you take it with full insurance. From the hotel to Elounda taxi 7 euros, to Agios 13 euros. The holiday is wonderful, I advise everyone!! !
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Hotel without much gloss, but solid. The rooms are clean, equipped with everything you need (including bathrobes, slippers, bags for beach towels, kettle, tea, coffee, sugar, dishes). The food is excellent, everything is delicious, varied. The locals said that the chef at the hotel is the best in the area.
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Hotel without much gloss, but solid. The rooms are clean, equipped with everything you need (including bathrobes, slippers, bags for beach towels, kettle, tea, coffee, sugar, dishes). The food is excellent, everything is delicious, varied. The locals said that the chef at the hotel is the best in the area. Unlimited freshly squeezed orange juice for breakfast. The beach is private, the entrance to the sea is possible both from the shore and from the pier (along the stairs). The entrance from the shore is into a small bay, some didn’t like it, but in my opinion it’s wonderful, especially if you don’t swim very well, there can be a wave in the sea, but it’s always calm in the bay. The staff is wonderful, attentive, friendly, not impudent (unlike the Turkish). Russians are treated well. True, there were very few Russians (probably for the better). There is no Russian-speaking staff at the reception, as well as a constantly present guide, too. Therefore, it would be good to know at least some language other than Russian. We have a problem with this, but my husband and I still somehow communicated. The only disadvantage of this hotel is the almost absolute lack of animation, i. . who needs a party - not in this hotel or rent a car and have fun on their own. The hotel is focused on a quiet relaxing holiday for couples. Families with children and young people have nothing to do there. It is better not to go on excursions with guides, it is very long and tiring, looking at the ruins in the wild heat is a test. You can travel by car on your own. In general, the impressions about the hotel are the best. Relaxing holiday in paradise.
Review from — vOtpusk.ru
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Very nice hotel with a large area. The buildings near the hotel are not high, which creates an atmosphere of comfort, all the restaurants in the hotel overlook the sea, in the evening at dinner such a beautiful sunset can be seen unrealistically beautiful. The room was in a Mediterranean style, we took a bungalow with a sea view, we were satisfied.
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Very nice hotel with a large area. The buildings near the hotel are not high, which creates an atmosphere of comfort, all the restaurants in the hotel overlook the sea, in the evening at dinner such a beautiful sunset can be seen unrealistically beautiful. The room was in a Mediterranean style, we took a bungalow with a sea view, we were satisfied. The hotel is of course more suitable for adults, because. he has a descent to the sea on the steps, it will probably be inconvenient with the kids . . although... Very close, 5-10 minutes by taxi to the city of Agios Nikolaos, there are a lot of restaurants, shops, bars, clubs, etc. I advise you to go !
Review from — vOtpusk.ru
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In early September, my husband and I decided to go to Crete for a week. We love this island and Greece in general, we have been to this country twice already. Gathered almost suddenly, a week before the desired departure. Usually we carefully choose a hotel in advance, but this time there was no time, so we just looked at which of the operators had good offers for the "fives".
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In early September, my husband and I decided to go to Crete for a week. We love this island and Greece in general, we have been to this country twice already. Gathered almost suddenly, a week before the desired departure. Usually we carefully choose a hotel in advance, but this time there was no time, so we just looked at which of the operators had good offers for the "fives". We chose Natalie Tours (especially since we had already been with them once in Crete, in Rethymnon) and the Aquila Elounda Village hotel.
The hotel stands on the shores of Mirabello Bay, near the fishing village of Elounda (and a short drive away is the city of Agios Nikolaos). The landscape is very picturesque (however, it’s like this everywhere in Crete), there are many expensive hotels and villas around, few tourists - that’s why many celebrities come here on vacation.
The hotel is located like steps on a cliff, small buildings alternate with detached bungalows, forming tiny streets, alleys and slopes.
There are only 46 rooms in the main building, the rest of the rooms (about 160 of them) are in bungalows, overlooking the sea and the garden. We lived in a bungalow with two rooms.
The rooms are great - spacious, modern, with lots of light and air. Our room with a balcony and sea view is decorated in white, gray and blue. There are more than 10 types of pillows to choose from - it was unexpected and pleasant, since I am just in this sense picky.
The atmosphere in the hotel is very peaceful, calm and cozy. Elounda Village is ideal for a romantic getaway for two and is therefore positioned as a hotel for couples. The silence is just fantastic, it is broken only by cicadas, birds and the sound of the surf. You will not find a single noisy company here. Almost all of them are in couples: newlyweds who rarely leave the room, couples with “experience” who wanted to run away from their children for a week (just like us), elderly Europeans touchingly holding hands.
There are very few guests with children (according to the rules of the hotel, there can be no more than 12 at the same time), so there is no noise at all, nothing prevents you from enjoying the silence and each other.
The food is excellent too. A large number of fish, fresh vegetables and fruits, cheeses, natural yogurt. From meat - a wonderful young lamb, pork. From the freshest seafood there is a chance to try soft octopus. And everything is cooked in olive oil. The dishes are served with excellent local wine (Crete does not export it due to limited quantities).
Freshly squeezed juices from sweet oranges, grapefruits, strawberries (drinks at lunch and dinner, as in all hotels in Crete, are paid separately). In addition to the main restaurant, there are two more where you can eat for money. In one of them, I ate an unforgettable goat cheese baked with honey and cumin.
The sea is very clean, deep blue.
There is a gentle entrance, along the sandy bottom, there is a descent to the depths by stairs. The coastline and the pier are remarkable for the picturesque dam in the form of huge concrete sandstones that protect the coast from being washed out (there is no sand here, it is imported). In addition, there are three saltwater pools and some rooms have their own pools. Beach towels and sunbeds - free of charge. By the way, Aquila hotels have a blue flag certifying the cleanliness of the sea and beaches.
In general, the hotel is very, very pleased. Nothing particularly exotic, of course, but for a quiet holiday in a paradise, this is an ideal place. I'm going now, if possible, to send my parents there.
The hotel stands on the shores of Mirabello Bay, near the fishing village of Elounda (and a short drive away is the city of Agios Nikolaos). The landscape is very picturesque (however, it’s like this everywhere in Crete), there are many expensive hotels and villas around, few tourists - that’s why many celebrities come here on vacation.
The hotel is located like steps on a cliff, small buildings alternate with detached bungalows, forming tiny streets, alleys and slopes.
There are only 46 rooms in the main building, the rest of the rooms (about 160 of them) are in bungalows, overlooking the sea and the garden. We lived in a bungalow with two rooms.
The rooms are great - spacious, modern, with lots of light and air. Our room with a balcony and sea view is decorated in white, gray and blue. There are more than 10 types of pillows to choose from - it was unexpected and pleasant, since I am just in this sense picky.
The atmosphere in the hotel is very peaceful, calm and cozy. Elounda Village is ideal for a romantic getaway for two and is therefore positioned as a hotel for couples. The silence is just fantastic, it is broken only by cicadas, birds and the sound of the surf. You will not find a single noisy company here. Almost all of them are in couples: newlyweds who rarely leave the room, couples with “experience” who wanted to run away from their children for a week (just like us), elderly Europeans touchingly holding hands.
There are very few guests with children (according to the rules of the hotel, there can be no more than 12 at the same time), so there is no noise at all, nothing prevents you from enjoying the silence and each other.
The food is excellent too. A large number of fish, fresh vegetables and fruits, cheeses, natural yogurt. From meat - a wonderful young lamb, pork. From the freshest seafood there is a chance to try soft octopus. And everything is cooked in olive oil. The dishes are served with excellent local wine (Crete does not export it due to limited quantities).
Freshly squeezed juices from sweet oranges, grapefruits, strawberries (drinks at lunch and dinner, as in all hotels in Crete, are paid separately). In addition to the main restaurant, there are two more where you can eat for money. In one of them, I ate an unforgettable goat cheese baked with honey and cumin.
The sea is very clean, deep blue.
There is a gentle entrance, along the sandy bottom, there is a descent to the depths by stairs. The coastline and the pier are remarkable for the picturesque dam in the form of huge concrete sandstones that protect the coast from being washed out (there is no sand here, it is imported). In addition, there are three saltwater pools and some rooms have their own pools. Beach towels and sunbeds - free of charge. By the way, Aquila hotels have a blue flag certifying the cleanliness of the sea and beaches.
In general, the hotel is very, very pleased. Nothing particularly exotic, of course, but for a quiet holiday in a paradise, this is an ideal place. I'm going now, if possible, to send my parents there.
Review from — vOtpusk.ru
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