1. A cozy place in which the hotel is located is located near the city of Agios Nikolaos, by car 7-10 minutes drive, no more.
2. Own beach - well-groomed, beautiful, calm - you can't wish for better.
3. The territory is very beautiful! The houses are located along the "streets", very often greenery and flowers. Excellent sea view.
4. Room service is top notch, every day they bring a sweet "compliment" to the room and a postcard with the weather - it's so cute))
5. The kitchen is excellent! Every evening there was a cuisine of different countries, everything was very tasty. There really is no fruit there... especially peaches, unfortunately.
Everything is on the level - above praise. There are no cons, only wi-fi is weak.
The hotel has electric cars for its guests. There is a private helipad.
Huge area of .36 hectares!
clean and calm sea in a quiet bay, beautiful green slopes, luxurious hanging gardens and a private beach, impeccable service.
Especially for guests staying on the Half Board basis, there is a Dine Around program, which allows you to use your dinner for dinner in two a la carte restaurants. When the account is closed, EUR 20 per adult and EUR 10 per child will be deducted from the total amount. Advance booking is recommended for a la carte restaurants.
Beach:
Private sandy beach.
Umbrellas, sunbeds with comfortable mattresses and comfortable beach towels are provided free of charge. Beach towels are provided on the beach and at the pool by staff throughout the day. Waiters will help in choosing sunbeds, ordering food and drinks. There are changing rooms and showers.
Upon prior request, resort guests can be offered individual excursions, rental of yachts, helicopters, wine tasting tours, gastronomic tours and much more. Any request can be forwarded to the Guest Relations Desk.
Guests are offered a musical program that includes performances by famous DJs or open-air live music evenings - from traditional Greek music to Latin and jazz.
D aios Cove offers many sports activities to keep its guests entertained.
The water sports center offers water skiing, wakeboarding, canoeing or pedal boating, as well as rental of private yachts, motor boats and catamarans. The diving center issues PADI international certificates and has the necessary equipment for snorkeling and diving.
Two artificial grass tennis courts (court lighting and equipment available at an additional cost).
The gym at the hotel's Spa is equipped with Technogym Selection cardio equipment and offers a variety of workouts, yoga and Pilates classes, as well as a personal trainer (at an additional cost).
For kids:
On the territory of the hotel there is a wonderful Children's Club managed by the world famous British company Worldwide Kids Company.
Nursery for children from 4 months to 4 years old, where children are always under the supervision of the best educators.
There is an additional fee to visit:
for children from 4 months to 23 months - 35€ for a three-hour session (morning or evening) and 50€ for two sessions;
for children from 24 months to 3 years old - 28€ for a three-hour session (morning or evening) or 40€ for two sessions.
Mini club for children from 4 to 12 years old (free of charge) with three sessions during the day with entertainment programs and games.
Club for teenagers from 12 to 17 years old (free of charge) with a variety of activities throughout the day. Operates from the beginning of June to the end of August.
The Kids Club employs qualified, multi-lingual caregivers to UK standards and regulations to ensure children are supervised, safe and entertained.
Especially for children from 4 to 12 years old who are in the Mini Club, the Pangea restaurant opens one hour earlier than the official time for early dinner from 18.00 to 19.00.
When staying on a Breakfast basis, the child will be charged an additional fee for dinner.
Babysitting service (10€ per hour) is also available at an additional cost and upon prior reservation. If the babysitter is released after 23:00, an additional taxi charge of 15€ is required.
For children there is a special children's menu, high chairs in all restaurants and family villas, an open-air children's playground.
For the safety of the little ones, pools and stairs can be fenced (upon request for an additional fee of 75 euros for the entire stay), there is a 24-hour medical assistance.
On the territory of the hotel:
Lobby bar; pool bar; poolside restaurant Ocean; main restaurant Pangea; Greek tavern; Spa-center Germaine de Capuccini; free car parking. Wireless Wi - Fi Internet access. Porter, postal services - courier service, laundry and dry cleaning services.
Mini market, jewelry store, clothes and accessories boutiques. 24-hour doctor call on demand and for an additional fee, car rental (Hertz office in the hotel), 24-hour hotel security.
Guest Service Department: rent of cars, yachts, helicopters, organization of transfers. The hotel has electric cars for its guests. Three funiculars. Hotel Dress Code: Gentlemen are kindly requested to wear trousers for dinner.
Pools:
169 private pools with sea water. One main infinity pool and one children's pool. Two indoor pools in the Spa-center, one of which with hydromassage and massage jet. Free sun loungers with comfortable mattresses on the beach and by the pools, as well as the use of filtered sea water in all private pools. There are changing rooms and showers.
Spa complex by Germaine de Capuccini
The spa center offers a range of revitalizing and cleansing treatments that have been specially created by the world famous skin and body care specialist Germaine de Capuccini.
On the territory of 2500 m2, all conditions are created for the soul and body to arrive in a state of complete harmony: 8 luxurious treatment rooms for personal care, including 2 facial studios, 3 body care rooms, Thai massage studio, indoor pool (free of charge) with panoramic windows from which stunning views open, Spa-pool with hydromassage and massage jet. As well as 2 Spa suites, exclusively for couples, and a thermal suite: Finnish sauna, coldarium and Mediterraneo.
All rooms are luxuriously furnished and have everything you need to relax!
Deluxe double room with sea view; Deluxe double room with pool and sea view; Deluxe double room with heated pool and sea view; Junior suite with private pool and sea view; One bedroom suite with sea view; One bedroom suite with private pool and sea view; One bedroom villa with private pool;
Villa with two bedrooms and a private pool; Family villa with two bedrooms and a private pool; Wellness villa with two bedrooms and a private pool; Family villa with three bedrooms and a private pool;
The hotel was taken according to early booking promotions - a villa with a pool, HB meals. In the room we were waiting for a fruit basket, champagne and gifts for children (sand kits). We immediately asked what fragrance we prefer for the house (didn’t feel it at all))), when cleaning the room (didn’t follow the wishes even once))), it was possible to choose a pillow (all the information will be in daddy).
Because the villas have constantly heated pools, in May this is the most reliable option for families with children, there is definitely a guarantee that they will be able to swim. In the common pool and the sea, the water is cold, 19-20 degrees.
All villas are built very competently, no one sees each other, there is silence around and birds sing, the sun is all day on the side of the pool. Inside, everything is very thought out, comfortable, there is a bar (for a fee), a coffee machine, a kettle, tea, they bring water and various “complements”. Cleaning is carried out by a team, very quickly, they come when you say.
You can walk around the territory (from mountain to mountain; it’s real with a stroller), you can call a club car, you can move around the main building by elevator or small glass funiculars (sometimes you have to wait).
The beach can only be accessed by stairs, i. e. without a stroller. You have to wait for towels, the service on the beach is slow.
The place is very beautiful and calm, in the hotel half are families with children and pregnant women, half are elderly couples. The hotel managers are very friendly and helpful, many Russian-speaking staff. Arina worked with us, she always helped with everything: book restaurants, spas; everything you need in the room (they took a radio nanny), any questions!
For children: there are two children's pools in the common large pool; a very cool kids club (from 4 months for a fee, and from 4 years for free), you can take a babysitter. In restaurants, there are two types of children's chairs: everyone is given coasters for an adult chair (in my opinion, not very comfortable), you can ask for a familiar high chair, where the child sits at his own table (they are green there).
For us, the only negative in everything was the restaurants: food and service. It seems that they are not in this hotel at all Everything is very unorganized, there were never places in the general restaurant, all the tables are dirty, you won’t wait for the waiter, you have to ask 3 times, there is a queue to the restaurant. We personally didn't like the food. I read different reviews, I thought that everything is individual, but here we are very loyal, and even then we didn’t like it. The choice is very limited and monotonous, for seafood lovers everything is really sad! Almost all evenings we went to two other restaurants, where, on the menu, a discount at HB 20 Euros for an adult, 10 for a child. It is better there, but very slow service, hot food is brought in 1.5-2 hours, our children fell asleep in armchairs. There was almost no food for children: in the children's menu everything is the same as in the adult, plus spaghetti, chicken and fish (this is in restaurants with a surcharge); on the common table for children it’s not designed at all (since they came specially earlier, to the children’s table declared by them: there were three types of hot (navy-style pasta, katoshka and something else), and vegetables for salad). The procedure is this - you come with the child from 18.30, he eats, you sit nearby, everyone runs around, sets the tables for dinner, nothing is ready by 19, but adults begin to come, "children's" dishes are reversed and the rest, "adult" is added . Every day there is a different cuisine, but somehow we did not notice any difference, except for spiciness (if yesterday the beans were simple, today they are spicy), rice, potatoes or peppered or with lemon - the children did not eat. We ordered a burger with potatoes at the bar - children always like it, but I personally did not like it. Ordered pizza for the kids. From what I liked: a cheese plate (room service and at the Ocean restaurant), at the Ocean restaurant: tuna tartar, ice cream, everything is very tasty. Also find out when which evenings are in restaurants and book immediately (there is “buckwheat cuisine”, “lobster”, grill, etc. ). For breakfast every morning the same: eggs (five types), vegetables, sliced (as usual), fruit is not a great choice (sometimes there were only grapes and apples); in the restaurant for villas breakfast is even more meager. Although, it’s easier here - whoever is used to having breakfast - I had enough yogurt with fruit, but my husband didn’t even get up for breakfast. With nutrition - everything is relative, it depends on you!
Liked the spa. Well, who doesn't like relaxation! ? During the first days there are special treatments that prepare the skin for tanning, then there is a radiance massage for tanned skin (good reviews), I personally recommend the stone massage. In the indoor pool with children, you can swim only from 14 to 15, but the temperature there is the same as in the open one.
Our recommendations for families with children in this hotel: there was not enough small inflatable pool (they didn’t find such a place anywhere), you can put a gate around a large private pool so as not to catch the baby all the time (it costs 70 Euro for the entire period).
And one more thing: there are no exchange offices and ATMs in the hotel (on May days in the city this is generally a problem, because they don’t work at all, and the rest of the days are up to 14 maximum), payment is only in Euro (except for the uvelirny - it’s more loyal there))), there is a small souvenir shop (only cash) and a good herb-oil shop (you can pay by card). If you need cash for a taxi, for example, at check-in, they can withdraw it from the card and give it out in cash. And one more thing - we ourselves went to Heraklion to the Knossos Palace and the Archaeological Museum - it would be more convenient upon arrival to immediately stay in the city, take a walk, and go to the hotel in the evening, otherwise you will have to go back and forth 4 times
In general, the impressions of the hotel are good! Who is set to rest and positive will get it in full no matter what!
The hotel has 3 restaurants, 2 swimming pools (one with a pool bar), designer furniture in the halls and rooms, and friendly staff. Much attention is paid to working with clients - once a week, the hotel management holds cocktail parties for everyone, where you can get to know the manager and share your opinion.
It is also worth noting the special microclimate: since the hotel is located in its own bay, the water in the sea is always warmer than on other beaches.
In general, I really liked it, I recommend it to everyone.