Мошенники scammers

I chose this hotel for a trip to Tbilisi for the May holidays. In March (namely, in March), our company of 4 people paid for vouchers for the May holidays. On May 1, we flew to Tbilisi, from the airport we were brought to Ipari. It is located 20 meters from Shota Rustaveli Ave. The entrance to the hotel is very narrow and hampered by renovation work in the theater and a nearby hotel under construction. At the reception of Ipari, we were met by the manager Izolda, who filled out the documents and took us to the rooms. Next is the most interesting. To be honest, I have never lived in 3 * hotels, this time, due to the short duration of the trip and the presence of a company of several people, my husband and I decided to try to book a 3 * hotel.
We climbed the stairs above the reception and turned right, crossed some dressing room - an entrance and ended up in a narrow corridor with doors. When we entered the room, my jaw dropped. It was a large room with a piano, a fireplace, a granite table, a pompous chandelier and a wall-slide (as they did in Poland in the 90s) of black tiles. On the balcony there was a lacquered wardrobe, a folding table and 2 green plastic chairs. From the balcony you could get into the huge bathroom. , laid out. dark blue foam (also a type of tile from the 90s) with an unpleasant sewer smell, very dim lighting. The bed linen was so synthetic that sparks came from it on sharp contact - it became electrified, towels from the same series - they did not get wet in principle. Our friends had a room 5 times smaller, they didn’t even fit a closet there - a small pencil case 40 centimeters wide. Their door to the room was not locked, the bedding and bath accessories were the same. My friends modestly kept silent, my husband said that he would no longer entrust me with the selection of a hotel. In the morning after breakfast in Ipari we went on a tour. On our return, we approached the hotel and saw that the entrance from which we left in the morning belongs to another building and another hotel. Then I realized that we do not live in Ipari, but in the Bravo Hotel. This building is in disrepair, very closely adjacent to the Ipari building. For comparison, I went to the Ipari wing, asked the tourists to look at their living conditions - they differed significantly, and were more similar to the standards of a 3 * hotel. After my appeal to the workers at the reception with the question: "In what kind of hotel do we live? " they called me the phone of the same Isolde, who answered me that we live in Ipari, and if something does not suit us, then tomorrow she will arrive at 11 o’clock and figure everything out. Considering that we stayed in Tbilisi for 3 nights: we had already spent the night by that time, one was already on the nose, then there was one more. I did not want any body movements, but they still were. A long showdown ended with a call from a representative of the Georgian tour operator Katie, who confirmed that we were not settled in Ipari. Isolde, who arrived after that urgently, almost with tears in her eyes, confessed everything, but at the same time she took the position: well, where will you go at night looking if all of Tbilisi is busy for the holidays. Kathy took us exactly 20 minutes to a hotel of a higher class. This was the end of our stay in Ipari-Bravo. We were deceived by the hotel managers. To my question why? There was an answer: people did not release the rooms you booked on time - we resolved the issue as best we could. I paid for the rooms in March!!!!! ! What do you mean people didn't release the numbers???? ? They simply didn't evict them, but decided that such suckers as our company would live in the stable. A very unpleasant aftertaste from both Tbilisi and the Georgian attitude towards tourists.