July 15.2016 - The hotel administration, in violation of the rules of the hotel business and the ethics of relations with guests, forced to pay in cash for accommodation in rooms upon departure. The rooms were pre-paid by bank transfer through the tour operator and upon check-in, the guests presented the corresponding voucher marked "ALL SERVICES RESERVED AND PREPAID BY MTC GROUP".
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July 15.2016 - The hotel administration, in violation of the rules of the hotel business and the ethics of relations with guests, forced to pay in cash for accommodation in rooms upon departure. The rooms were pre-paid by bank transfer through the tour operator and upon check-in, the guests presented the corresponding voucher marked "ALL SERVICES RESERVED AND PREPAID BY MTC GROUP".
Arguing by the lack of payment from the tour operator and not contacting this agent to clarify the circumstances or other arrangements regarding mutual settlements, the administration forced the guests to pay for their stay on their own.
We hope for the correct response of the hotel management and the return of the repeated payment in a short time.
Arguing by the lack of payment from the tour operator and not contacting this agent to clarify the circumstances or other arrangements regarding mutual settlements, the administration forced the guests to pay for their stay on their own.
We hope for the correct response of the hotel management and the return of the repeated payment in a short time.
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