Безобразный отель Ugly hotel

We planned to rest in Batumi from 5 to 10 September. We booked and paid in full for this period a double room at the Sheriff Calder Hotel.
The beginning of the vacation was spent in Tbilisi, then we left on September 5 by the Tbilisi-Batumi daytime train. The train goes about 6 hours - we were in Batumi at about 23 hours.
The address of the hotel was not familiar to any taxi driver. In fact, it turned out that the hotel (an ordinary private house) is located in the very slums of Gonio, where packs of stray dogs ran.
But the adventure didn't end there. Arriving at the place around midnight, we were met by the administrator and, without a twinge of conscience, said that our room had been rented and they were not waiting for us here. I quote: “We expected you at 12-00, because you did not arrive at the time, your number was handed over. I emphasize that the room was booked and paid in full 2 ​ ​ weeks before arrival.

Because it was, to put it mildly, very uncomfortable at the thought that we would have to look for another room at night, tired in a foreign country in an unknown city, we managed to agree to spend the night in the staff room.
Half the next day was spent contacting a travel agent in St. Petersburg to find alternatives.
Therefore, if you want to spoil your vacation or your nerves, book a room at the Sheriff Calder Hotel!
P. S. What finished off, because the attitude of the staff to the situation. Until the last moment, they made us feel guilty for the current situation and continued to stick to our line without a drop of guilt.