Your rating of this hotel:
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Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
1.0
Amenities:
1.0
Booked an Executive Double Room with one extras bed by phone. The manager, Marie Douepere, made sure the room was as lovely and wonderful as the picture on the website. LIES! In fact, we got a room for the disabled (I have nothing against the disabled, but it was not so easy to use the shower and toilet. For example, to wash: you need to slam the plastic small doors, knock on all corners so that the structure slams shut and does not flood the floor. After closing the curtains). Instead of a sofa, we got a small folding bed. The furniture is old and worn out. And the smell in the room.... old smell! Do not look for a flat TV, an ordinary old box. (We looked into the neighboring rooms, the exact same situation 20 years ago). Holes in bedding. Housekeeping is disgusting! Worn red carpets in the corridors against the background of painted, repainted a million times white doors. Gloomy. Reception staff are rude! Moreover, we refused to live in such a room and we were moved to an ordinary double, in which we could not turn around. When calculating, they took money from us for all the days, as for a full stay in the Executive Double Room. All our disputes that the prices are different - remained unsatisfied. No apologies. Little crooks and thieves! Do not spoil your holiday, stay in other hotels, of which there are a great many in London. This hotel deserves the status - BODY!
Translated automatically from Russian. View original
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