хороший отель, но ужасный сервис good hotel but terrible service

She lived on a tour (a group of more than 50 people) from Russia. The rooms were not cleaned. Senior managers (men over 65) ignored all requests, subjected the group to discrimination (expelled them at breakfast to another hall without explaining). Strong savings in nutrition, scrambled eggs, yoghurts, fruits were enough for 15 people in general (one serving each), but there were other tourists from different countries. There is only one explanation - no more. The hotel was full (3 floors). The staff was late for work, they came sleepy, everything fell out of their hands (at 7.03 - breakfast started at 7). They were terribly afraid of the second arrival for breakfast, before eating check-in according to the list (2 people in the room, you need to stand nearby, otherwise they won’t let you in later). The rooms are not ready for the arrival of tourists, and after entering they were not cleaned, but someone came to the rooms, sat on the beds. In addition, one key card was suitable for several rooms.
The hotel itself is in a good location and 15 minutes walk from the center.