Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
4.0
Cleanliness:
4.0
Food:
4.0
Amenities:
4.0
Theft at the PEYRIS hotel.
My wife and I were in Paris on October 15-22 this year. on the tour "Walk in Paris" with the travel agency "Pac Group". We stayed at the PEYRIS hotel. For breakfast, the wife took her handbag with her, placing it next to the table, or hanging it on the back of her chair. Other tourists did the same, and it was the same on the day of departure - on Saturday, October 22 at 9.00. When we poured coffee (less than 2 meters from the table), the handbag disappeared. In my wife's bag was a passport, two phones... The administrator Elena said that none of the outsiders entered or left. We asked her to call the police, but she said that the police would not come and recommended that we contact the police ourselves.
We called the agency "Paris-Etoile Voyage" at tel. +33.45 2.64 80 and mob. tel. +33.08 9.57 72, but only the answering machine in French answered. Then they called the Pac Group 24/7 service at +7(495)93.09 58. The girl replied that, probably (! ), she should go to the police and the embassy, although she was not sure (! ) whether the embassy was open on Saturday. No specific recommendations, coordinates and phone numbers were provided.
The hotel administrator gave us the address of the police. Due to the fact that my wife speaks English and the police found one English speaker, we were able to fill out a questionnaire, according to which the theft was recorded. Only the police gave us the phone number and address of the embassy and we were able to contact the officer on duty, who provided us with quick and accurate information on what we need to do in order to obtain an exit/entry certificate. There was catastrophically little time to collect all the documents from the police, take them to the embassy, write out a certificate and return back to the hotel, and we did not have time for the appointed hour of departure from the hotel. My wife called the hotel administration (English and strangers helped again) and they asked the driver to pick us up last, which helped us leave for the airport and fly out on time. You can say very lucky.
Thus, all the actions taken by us to organize our departure after the theft occurred in the hotel were not due to, but in spite of the absence of the Pac Group crisis management. Various people helped us, but not the employees of the "Pac Group", to whom we entrusted the organization of our holiday.
My wife and I were in Paris on October 15-22 this year. on the tour "Walk in Paris" with the travel agency "Pac Group". We stayed at the PEYRIS hotel. For breakfast, the wife took her handbag with her, placing it next to the table, or hanging it on the back of her chair. Other tourists did the same, and it was the same on the day of departure - on Saturday, October 22 at 9.00. When we poured coffee (less than 2 meters from the table), the handbag disappeared. In my wife's bag was a passport, two phones... The administrator Elena said that none of the outsiders entered or left. We asked her to call the police, but she said that the police would not come and recommended that we contact the police ourselves.
We called the agency "Paris-Etoile Voyage" at tel. +33.45 2.64 80 and mob. tel. +33.08 9.57 72, but only the answering machine in French answered. Then they called the Pac Group 24/7 service at +7(495)93.09 58. The girl replied that, probably (! ), she should go to the police and the embassy, although she was not sure (! ) whether the embassy was open on Saturday. No specific recommendations, coordinates and phone numbers were provided.
The hotel administrator gave us the address of the police. Due to the fact that my wife speaks English and the police found one English speaker, we were able to fill out a questionnaire, according to which the theft was recorded. Only the police gave us the phone number and address of the embassy and we were able to contact the officer on duty, who provided us with quick and accurate information on what we need to do in order to obtain an exit/entry certificate. There was catastrophically little time to collect all the documents from the police, take them to the embassy, write out a certificate and return back to the hotel, and we did not have time for the appointed hour of departure from the hotel. My wife called the hotel administration (English and strangers helped again) and they asked the driver to pick us up last, which helped us leave for the airport and fly out on time. You can say very lucky.
Thus, all the actions taken by us to organize our departure after the theft occurred in the hotel were not due to, but in spite of the absence of the Pac Group crisis management. Various people helped us, but not the employees of the "Pac Group", to whom we entrusted the organization of our holiday.
Translated automatically from Russian. View original
Comments (0)
leave a comment
Show other comments …
OTHER REVIEWS ABOUT THE HOTEL
SEE ALSO