I've been to different hotels for a long time, but I've never seen anything like this. First, the room was dirty on arrival. Secondly, the guys at the reception do not provide accurate information. Thirdly, if you ask to provide cups in your room or a pot, you have to wait forever. Fourthly, information was provided that there was a photographer taking pictures on the territory, but in the end, the reception said that there were no photographers.
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I've been to different hotels for a long time, but I've never seen anything like this. First, the room was dirty on arrival. Secondly, the guys at the reception do not provide accurate information. Thirdly, if you ask to provide cups in your room or a pot, you have to wait forever. Fourthly, information was provided that there was a photographer taking pictures on the territory, but in the end, the reception said that there were no photographers. As a result, at the request to solve this problem, they phoned the administrator Anna, who recommended the photographer, but did not say a word about the lease of the territory and the time allotted for leaving the territory. As a result, during the conversation, the girl at the reception named Daria sent me in plain text. This is clearly not 5 stars. Service at 0. I wish they could fix their shortcomings.
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Parents and daughter went there! Booked a room with a sea view! Bottom line: they arrived, they said, they say, there are no numbers! But armor on hand! Then they settled in a type with a sea view, but in fact the view was on a construction site, where a noisy generator works 24/7! Audibility 90%! The sea is visible from the strength of 10%, the hotel staff is rude! By the way, it took 4 days to get confirmation of the reservation! The room stinks of food - it comes from the ventilation.
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Parents and daughter went there! Booked a room with a sea view! Bottom line: they arrived, they said, they say, there are no numbers! But armor on hand! Then they settled in a type with a sea view, but in fact the view was on a construction site, where a noisy generator works 24/7! Audibility 90%! The sea is visible from the strength of 10%, the hotel staff is rude! By the way, it took 4 days to get confirmation of the reservation!
The room stinks of food - it comes from the ventilation. We paid not 500 thousand for 3, but almost 2 million tenge! And that's how the hotel treats tourists. Spoiled vacation!
I do not advise anyone!
The room stinks of food - it comes from the ventilation. We paid not 500 thousand for 3, but almost 2 million tenge! And that's how the hotel treats tourists. Spoiled vacation!
I do not advise anyone!
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