Complete disappointment! Horror! We came to celebrate our wedding anniversary, 10 years. Hired a nanny for two children. And our time has been ruined! Booking from 15.00, we arrived at 16, the room is not ready, wait 40 minutes, here's an aperol compliment (you can get it from 18-19 at a nearby hotel).
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Complete disappointment! Horror!
We came to celebrate our wedding anniversary, 10 years. Hired a nanny for two children.
And our time has been ruined!
Booking from 15.00, we arrived at 16, the room is not ready, wait 40 minutes, here's an aperol compliment (you can get it from 18-19 at a nearby hotel). We arrived an hour and a half later and the room was still not ready. They tell us that we need another 20 minutes, they are preparing scenery for us, something very beautiful.
After 15 minutes, the guy from the reception already speaks to me in Russian (that is, he heard when I spoke to my husband in Russian that I was very tired) and says the room is ready, but without decorations, wait? I already became interested, and I say ok. Another 20 minutes pass, the room is not ready, my husband and I are very tired and upset, it’s already dark, we missed most of the walks, museums, we decided to go drink aperol, since the time is only from 18-19. And it turned out to be not close, we were taken very far on a square. There is also dinner from 18-21. We drank aperol, had dinner (the time between serving food is from 10-30 minutes, you can eat only part of the dish, the rest is not at all tasty. For example, rubber white cabbage in hot pepper. Icy! Not a lot of cabbage nearby. They explained to me that this is a salad, because it is cold, but at the same time it was lumpy and icy! ) Then we are asked to give our room number, to check the payment for dinner, but we were not given it, and we wait another 15 minutes for them to make sure that we are not robbers. Yes, we were told so.
Further, in order to return to the hotel, you need to call a car at the reception in this hotel, stand in line for 15 minutes and wait another 20 minutes, when the car arrived, other people got into it and it immediately leaves, no one is waiting for anyone, we managed to sit down.
We returned, the room is ready, with all the expectations I was very upset. Our time was paid from 15.00. Our plans for the evening were completely disrupted, the museums were closed. The guy who spoke Russian, he was there 1, already offered us to extend the check-out time and now we agreed to it, agreed with the nannies. But he didn’t really want to, but extended it to 17. He said that an engineer was working on the scenery in the room, in the room we saw 2 swans and a heart made of towels, horror if we knew that these were scenery.
They also gave us a cake for our anniversary. We were reminded of this, but did not receive.
At 20.40 we checked in and were just happy about it. The room is beautiful. We took a walk, returned to the reception, found out the time of breakfast, for the promised cake. Have returned. We found that the slippers were not put, that there was no men's bathrobe. And that there are socks from the previous visitor in the bedside table !!! ! How!!!
How do they clean the rooms!!!
We call reception and ask someone to send.
I went to bed at 3:00 am and no one came! The night was sleepless, in the toilet in the tank dripping water-drip-drip-drip...
Breakfast in the morning, it's good that it's nearby! Also, most of the food is not tasty (Belgian rubber waffles, ordinary sour hummus, normal bacon and rice) we return to the room to sleep and after walking around the museums and the old part of the city. We are sure that we have extended the time until 17. But at 11.51 call, check-out time. We reminded for the cake.
At exactly 12:00 there is a knock on the door. Where was their punctuality before. They brought us to the reception on a square, they didn’t hear anything for the cake, they offered to wait, they showed that it was the size of a credit card, we refused. For the extension until 17.00, they also did not hear, that guy did not enter the data into the system. When we explained our disappointment with the service, our holiday, the story about socks, we heard, just sorry. Your payment is ok. And that's it. Everyone absolutely doesn't care. Our friends are shocked by our story, they often stay at other Hilton hotels, we wanted to come back in a month with our parents and friends. But after this! Not a foot!! ! That's horrible! We were ignored, stalled and ruined our anniversary! Payment of course for the entire stay!
We came to celebrate our wedding anniversary, 10 years. Hired a nanny for two children.
And our time has been ruined!
Booking from 15.00, we arrived at 16, the room is not ready, wait 40 minutes, here's an aperol compliment (you can get it from 18-19 at a nearby hotel). We arrived an hour and a half later and the room was still not ready. They tell us that we need another 20 minutes, they are preparing scenery for us, something very beautiful.
After 15 minutes, the guy from the reception already speaks to me in Russian (that is, he heard when I spoke to my husband in Russian that I was very tired) and says the room is ready, but without decorations, wait? I already became interested, and I say ok. Another 20 minutes pass, the room is not ready, my husband and I are very tired and upset, it’s already dark, we missed most of the walks, museums, we decided to go drink aperol, since the time is only from 18-19. And it turned out to be not close, we were taken very far on a square. There is also dinner from 18-21. We drank aperol, had dinner (the time between serving food is from 10-30 minutes, you can eat only part of the dish, the rest is not at all tasty. For example, rubber white cabbage in hot pepper. Icy! Not a lot of cabbage nearby. They explained to me that this is a salad, because it is cold, but at the same time it was lumpy and icy! ) Then we are asked to give our room number, to check the payment for dinner, but we were not given it, and we wait another 15 minutes for them to make sure that we are not robbers. Yes, we were told so.
Further, in order to return to the hotel, you need to call a car at the reception in this hotel, stand in line for 15 minutes and wait another 20 minutes, when the car arrived, other people got into it and it immediately leaves, no one is waiting for anyone, we managed to sit down.
We returned, the room is ready, with all the expectations I was very upset. Our time was paid from 15.00. Our plans for the evening were completely disrupted, the museums were closed. The guy who spoke Russian, he was there 1, already offered us to extend the check-out time and now we agreed to it, agreed with the nannies. But he didn’t really want to, but extended it to 17. He said that an engineer was working on the scenery in the room, in the room we saw 2 swans and a heart made of towels, horror if we knew that these were scenery.
They also gave us a cake for our anniversary. We were reminded of this, but did not receive.
At 20.40 we checked in and were just happy about it. The room is beautiful. We took a walk, returned to the reception, found out the time of breakfast, for the promised cake. Have returned. We found that the slippers were not put, that there was no men's bathrobe. And that there are socks from the previous visitor in the bedside table !!! ! How!!!
How do they clean the rooms!!!
We call reception and ask someone to send.
I went to bed at 3:00 am and no one came! The night was sleepless, in the toilet in the tank dripping water-drip-drip-drip...
Breakfast in the morning, it's good that it's nearby! Also, most of the food is not tasty (Belgian rubber waffles, ordinary sour hummus, normal bacon and rice) we return to the room to sleep and after walking around the museums and the old part of the city. We are sure that we have extended the time until 17. But at 11.51 call, check-out time. We reminded for the cake.
At exactly 12:00 there is a knock on the door. Where was their punctuality before. They brought us to the reception on a square, they didn’t hear anything for the cake, they offered to wait, they showed that it was the size of a credit card, we refused. For the extension until 17.00, they also did not hear, that guy did not enter the data into the system. When we explained our disappointment with the service, our holiday, the story about socks, we heard, just sorry. Your payment is ok. And that's it. Everyone absolutely doesn't care. Our friends are shocked by our story, they often stay at other Hilton hotels, we wanted to come back in a month with our parents and friends. But after this! Not a foot!! ! That's horrible! We were ignored, stalled and ruined our anniversary! Payment of course for the entire stay!
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