Everything worked out for me! Rested for all 100!
We checked in early for $ 10 and this is ideal, as we rested in other hotels in such a way that, in principle, they did not settle until 14:00! There is also a late check-out, which we also took advantage of!
The food is delicious, we ate a lot! The coffee was also very good! Alcohol of the local spill, but since you are not a special drinker, we had enough of it to cheer up! those who are used to snacks and snacks, then you are not here, only breakfast, lunch and dinner are here!
the most excellent thing is that there were never queues in the restaurant, there was enough for everyone, everything was always reported, they were promptly cleaned, there were no queues at the bars either, there were enough sunbeds for everyone (no one went at 6 in the morning to take a seat)!
the room is like a room (large bed, plasma, armchairs, safe, refrigerator, shower, hair dryer, shampoo, gel and soap are available (they always bring it), the cleaner also brings 1.5 liters of water once a day)!
it is very convenient that there are a number of shops near the hotel: pharmacies, fruits, souvenirs, bags and much more!
I would also like to mention the staff! Very satisfied with all including the animators!
If I get a chance, I will definitely visit this hotel!
The main thing: in the dining room revenge is 3 times less than the guests. First, people fight for a table, then they fight for plates (they are brought every 15 minutes), then for glasses to eat for 2 hours.
Beach: 50 sunbeds per hotel of 1500 guests. People come to take them at 6 in the morning, they don’t change towels on the beach, in the morning you have to wait 30 minutes until they bring them.
At the beach bar, beer is given 1 small glass in hand, people stand in line for 30 minutes, and beer is brought 1 keg every 2 hours.
And most importantly, they do not even try to change something.
Prices for excursions have been raised by 2 times because of the Russian Federation. There is no quality.
Once again I give advice: even for $ 100 do not go to this hotel, it will be a torment!! !
The tour was bought for $612 for two.
I want to note right away that in this hotel there is no desire to find fault with trifles. There are omissions, but at the same time there are so many positive aspects that these little things are lost and you do not pay attention to them. Therefore, about a scratch on the door or a speck on the tiles on the floor - I will not even write. I also didn’t take a lot of photos, since everything looks exactly the same as in the photo of the hotel from the sites.
The biggest mistake of the hotel is that it is written on all the websites that all the staff in the hotel work in masks and gloves. In fact, only the cook who fries omelettes in the morning works in gloves (and then, I believe that the reason is not covid, but close contact with raw eggs).
I think it would be fair if the hotel removes information about masks and gloves from the websites, since for some people it may be important to go to a hotel where all the staff are wearing masks and gloves.
There were also no antiseptics, all the boxes on the territory of the hotel were empty, only in the restaurant there was 1 dispenser.
I will also add about SIM cards. Before that, I was in Egypt in July of this year, I bought a SIM card at the Orange airport, for $ 10 they gave 18 GB. Now flights fly to the second terminal (and not to the first as before) and in the second terminal there is only a Vodafone sales point. $14 for 9.5 GB.
In the hotel and on the market near the hotel, there is also only vodafone, but already $ 16 for 9.5 GB, but it is traded, we bought two SIM cards for 9.5 GB at the hotel for $ 25. They said that ORANGE points remained only in the old city.
POSITIVE POINTS:
- Got a room with direct sea view, our room was #183 (rooms #180-184 + rooms 175-179 and maybe even 170-174 too) have 100% direct sea access. The view is incredible
- The beach is good, the entrance is only from the pontoon, but comfortable, there is not only a ladder, but also a place to dive. The ladder to the water is made of wood + anti-slip pads on each step. The corals are beautiful and there are a lot of fish. There is always a lifeguard on the pontoon. The exit to the sea is closed at sunset, but you can swim carefully later, the staff warns that it can be dangerous, but it is not forbidden (for those who like to swim at dusk). The beach is three-level, sunbeds and mattresses are good, umbrellas are intact, there is a bar on the beach and a point for issuing towels.
- There are three pools, all without heating, the bar works only near the pool at the reception, and the bar itself is located inside the reception (which was not very convenient). There are lifeguards at every pool, even at the farthest one, where there have never been people. In the pools, mostly Arabs sat, ours at sea in the majority.
- The hotel promptly responded to requests and immediately sent someone (since our safe was closed, since the door could not be opened) - in a couple of minutes the master was already in place. This is a big plus. I've been to hotels before where I could wait for hours.
- Under the towels, cards are issued according to the room number (the room number is entered on the map). On the one hand, this is a plus, since no one will be able to hand over your card to the reception under the guise of their own, on the other hand, this makes it impossible to hand over towels at another point. Issuance of towels is on the beach and is around the pool.
- Restaurant: we were satisfied with the food. Confident 4 *-ka. Always two types of meat + fish. Every day the meat/fish is prepared in different ways + the fish itself is also often changed. Lots of salads, lots of desserts. Every day there was something new that created a sense of diversity and did not bother.
There were no problems with places in the restaurant, even if they came and there were no places - while we were picking up food, a table somewhere was vacated.
- The Internet at the reception was good, even pulled a laptop, but when a lot of people connected, I could not always even open an email.
- The hotel offers a bus to the old town, Soho, to the sandy beach, somewhere else - only $ 3, but keep in mind that the tour takes place - you need at least 4 people. They tried to get on daytime flights and never went, as there were no people. Must be in the evening.
- Opposite the hotel there is a market, in almost all shops you can pay by card, but in the mini market at the hotel they do not accept cards.
- The hotel has a jacuzzi and a sauna free of charge. We saw people there maybe twice, maybe few people find it, as it is in the backyard.
- On the beach, beauty dealers approach - but do not pursue, yes / no and go. This is a plus.
- The rooms have comfortable mattresses, clean and whole bedding, clean blankets, a plasma TV, a working mini-bar. I won't say that the room is 100% perfectly washed, but as for an Egyptian hotel, I would say it is very clean. Shower gels and soap were provided in the bath. Cleaned every day, but the towels were changed only when I left a note asking. Cleaned even without a tip, but when they left a dollar, there were swans.
- Animation : very active, morning / evening programs on the beach, every day concerts / discos in the hotel. Belly dance and fire show were invited. For comparison, 5 * Regency plaza in the pre-Soviet times for belly dance show and for fire show - they took $ 10 from hotel guests, like, right there it was all included. It is obvious that the hotel invests a lot in the entertainment program. In general, the animation team is very lively, pleasant and unobtrusive. This is probably the best animation I've seen in Egypt. Also, in the evenings, the animators drove to city discos, but we did not go.
- Egyptian and Russian and Ukrainian channels were available on TV
- The territory of the hotel is clean, it is clear that the hotel is looked after and they try to make it good, they wash the roads in the hotel with water.
DID NOT LIKE:
- There is a pool for small children, but it is frankly neglected, there is just dirt on the bottom.
- In the dining room, tables are not wiped after someone has left, they just take away the dishes, they can turn the dirty napkin upside down and that's it.
- SPA: it is important to understand that those who sell spa services on the territory of the hotel and those who provide them are two independent states. On the last day, the “barker” persuaded us to massage. He brought down the price as much as possible, like the last day, if you don’t tell anyone, then we’ll do a 50-minute massage for $ 25 for two people, instead of $ 25 for one. We agreed. We came to the spa, where the administrator billed $50 for two before the massage. We tell her that we were sold for $ 25 for two.
She calls this salesman, starts yelling at him, waving her arms, he tries to purr something to her, as a result, with a face full of hatred, she sells us these two massages for $ 25. As a result, we get a 30-minute massage, instead of the promised 50-minute one. When we left, we said thank you and said goodbye, none of the staff answered anything, and the administrator generally turned away. And this despite the fact that given the fact that they cut the session time, we actually paid almost the starting price. Ugly situation, but the massage itself was not bad.
- Hotel guide from Aneks Osama - they didn’t go to meet him at all, they didn’t buy excursions from him. On the eve of departure, late in the evening, I posted printouts with the fact that we would be picked up at 04:35 in the morning. At 04:35 no one came for us, the guy at the reception was not in the know, he said to wait. Half an hour later they tried to call the hotel guide - he did not answer the call.
As a result, by calling the Anex hotline, we found out that our transfer and departure were shifted by 2.5 hours. The guide did not consider it necessary to inform anyone about this. The people who were waiting for the transfer with us said that they went to him the day before for information on the departure - he directly told them that he did not know them and since they did not come to him for excursions - our trips are not his headache. I wonder if tour operators really don’t see that hotel guides have long ceased to be them. Today, these are people who simply create difficulties for those tourists who have not bought a trip from them at a triple rate. Why can't this work of informing / advising tourists be entrusted to the reception, and these hotel guides should be sent for a walk along the beach, like masseurs, so that they sell their tours there?
Dirty, a lot of Arabs, little space and utensils in the restaurant, no Wi-Fi (very weak in the morning). Everything in the room was tattered, including the bed. Part of the territory is abandoned, only 2 bars work. Alcohol in the bar on the beach ends at 14-15, although the bar is up to 17. Garbage is lying around, no one cleans it up. The whiskey bottle lay under the window all week, I think it will lie there for a long time. I won't go there again and don't recommend it. My first review in history, as this whole holiday was spoiled.
On the plus side, it’s an awesome reef and a good location (next to the promenade with shops), animators are still trying, the food is no frills, but tasty and clearly complies with the regulations, that is, for lunch and dinner, two types of meat and fish, two soups, vegetables, fruits, desserts . This is where the good ends! I never wrote frankly bad reviews, I tried to go to decent budget hotels and I was always satisfied.
But in this hotel, there is a problem that I personally am not ready to put up with even for little money (buying a budget tour, you don’t expect luxury service and relax on the positive, not paying attention to minor flaws, this is my principle) - this factor is CLEAN! It's not here anywhere! Sticky door handles, tables in the dining room, PLATES, and everything, they seem to be washed, but somehow strange. Dirty toilet in the lobby, rooms are not cleaned at all, layers of dust on furniture, dunes of dust on the floor, stained walls in the bathroom of the room, two towels for 7 days, not for hands, not for legs, there are no separate ones, this is my first, it’s even a pity, what kind of hotel is in such condition.
The second problem is that the hotel is not ready to accept a large influx of tourists, there are not enough tables in the dining room, dishes, and all dishes and cutlery. There is plenty of food, but there is nothing and nothing to eat. There are few sun loungers on the beach, half of the beach is abandoned, not cleaned and not equipped. In general, decide for yourself, I hope it was useful.
From the good: the food is good, the canteen was not quite crowded, you can sit down. But dirty. Corals are nothing, but the length is only 30 meters in one direction, then the buoy. You swim like in a trolley bus.
Upon arrival, we changed clothes, had breakfast for $ 7 per person (officially paid) and went to the sea, drinks were poured at the bar even without a bracelet. The occupancy is small, there are not many people, and the territory is huge and it seemed that the hotel was empty : ) there are no Russians, Ukraine, Poland, Germans and many Arabs. What pleasantly surprised me was the Arab families. Quiet, calm, open and the children are nice, there was a good family atmosphere in the hotel. The Internet is only at the reception and is weak, but we took a break from it : ) there are a lot of sunbeds, since Arab families are mostly near the pool : ) the reef is beautiful, the sea is great. Close to the sea and comfortable, shower and toilet on the beach approx. I liked the rest : ) and another 5 minutes from the hotel and in the market we bought mangoes for 2 c. u. per kg, tasty and juicy, overeat them. In general, no frills, modest, but good. Everything you need is there.
And after that, 11 days of hell began!
The staff will do everything to make your stay unbearable. Anna, who sits and responds to reviews at the hotel, will write of course that “the hotel apologizes, and come again, you are entitled to a different room and privileges” - in fact, when it is not about representing the interests of the hotel and blurring the eyes of tourists on the Internet - the biggest boorish girl, along with her girlfriend animators. Here, of course, our personal omission - they were allowed to talk to them. For some reason, they consider it permissible to raise their tone at you and twist their faces. Forgive me for the tone of my presentation, but we are directly shocked by such an attitude and the fact that it is not regulated by anything, because these people will go to work in other hotels and continue to spoil both the business and leisure of visiting people. It is not clear why the hotel management does not follow the staff, because more than once in the reviews it was emphasized precisely on the rudeness and arrogance of the staff! The hotel itself can also please many tourists, since the territory is large, the reef is beautiful, there are 3 pools and a convenient descent into the sea. But to endure such an attitude to oneself is incomprehensible.
Speaking of the beach - supposedly you can hang a red flag and you will not be pestered with offers of massages, excursions, etc. - in fact, they woke us up !! ! when we fell asleep on the beach, so that we handed over the towel, they say the beach is closing, but at the same time, there were still 40 minutes left until the end of the beach, and there were many people around, actively resting, who were not touched with the task of towels. Such disgrace was not even possible to imagine.
With a sign "Do Not Disturb", we were knocked on the door more than once and repeatedly with a proposal for cleaning.
Per person they give 1 bottle of water 1.5 liters, when asked to give another one - the staff sweats from such impudence on your part. The restaurant offers to buy a bottle of water for a dollar.
1 bottle of 0.5 is put on the dining table at the beginning of the meal, regardless of the number of visitors, and the bottle goes to the first to come. I don't want to sound petty, but still.
There is no alcohol. Even the beer at the bar. Once for a dollar, the waiter got us two glasses of diluted white wine, but the next time even he failed.
In general, there is no strength to describe all this horror, I just want to warn you against the same negativity. Given the reviews on the site and some bloggers, it seems that you can go. DO NOT BELIEVE! I don’t know if this is paid for or if it’s just an attitude towards oneself - after all, people are different. But maybe someone will save themselves from disappointment.
1. We arrived at the hotel at about 7 am with two families, according to the rules, check-in from 2 pm, but they settled at 11. For a small surcharge ($ 15), they settled in the first building in front of the sea. We were given neighboring rooms, both rooms were normal, everything was working, nothing stank, but most importantly, an awesome view. Of the minuses in the shower room, the built-in water holder is not adjustable, and the shower itself is not large, but you can wash yourself. For the number I can give 8 out of 10.
2. The hotel area is beautiful, but not very green. There are 3 pools, swam in two. There is a free jacuzzi near the Spa building (very cool! ) and inside the Spa there is a free sauna and gym. From almost every point of the hotel there is a beautiful view of the sea. For the territory I will put 9.
3. Restaurants and bars. Of the 5 bars, only 2 were open (on the lobby and on the beach). On the beach, the choice of alcohol is limited, and of course divorced))). The A la Carte restaurant was not open which was very disappointing. The main restaurant - meat, fish, chicken is given in portions, but if you ask to add it, they do not refuse, and you can come back again. The problem with vegetables, tomatoes and cucumbers was taken apart very quickly, in order to add it, you have to catch one of the cooks and ask them to convey it. From fruits melon, oranges, guava, dates. Sweets are not bad. The general menu is no frills, but everything is delicious. There are very few servants and they will not be in time, but they are trying. By the way, no one here has heard of any means of protection (masks, gloves). I will not put more than 5 for A la Carte and bars.
4. The beach is tiered, there are partitions between umbrellas. Given the fact that there were winds, very handy. Beautiful reef, good pontoon. The sunbeds were tired and not enough for everyone, we had to borrow early in the morning. Beach towels would also do well to change. Well, only at the expense of the reef I will pull on 6.
5. Animation. The first two days I wanted to put 0 points, but then the female composition of the animation changed and everything worked out. Exercise, yoga, dancing on the beach, bocha, volleyball. I personally missed water aerobics. In the evenings in the main karaoke or guess the melody. For 10 days there was only once a fire show (very cool) and once belly dances with national dances. For animation 6. Well, in the end it turned out 6.8 points.