I understand that it was an accident and I am to blame myself...But wasn't it necessary to somehow secure these slippery stone steps after this incident... ? The administrator Nastya told me that I would not achieve anything . . It is not customary for them to pay compensation and so on ...Rest is ruined, health too. Recovery takes a long time. All this is unpleasant. I'm terrified of stairs and all the time now I look to see if there are anti-slip strips on it. And my daughter in the room on the very first night was bitten by bedbugs ...I still have bite marks on my legs ...I can’t say now that I will ever return to Egypt. The underwater world is very beautiful. But alas, everything else ...Thanks to the hospital for the excellent medical care provided. And from the side of the hotel there is some complete indifference.
The hotel consists of two parts Naama Bay Promenade Mountain View Resort - the second line and Naama Bay Promenade Beach Resort,
The beach is large for both hotels - shared. There are enough sunbeds for everyone. A sandy gentle entrance to the sea.
The beach is clean (they arrive in the morning and in the evening).
Beach towels are issued on the beach and at the swimming pool by card.
The territory is large, green and well-kept. Both hotels have large swimming pools with sunbeds.
The hotel rooms are large and clean. Each bed has four soft and comfortable pillows. Towels are changed daily. In the rooms, one liter of water per person is provided free of charge - daily.
The restaurant is big. Waiters are polite.
The cuisine is delicious.
There are two kinds of meat and fish every day.
Vegetables - tomatoes, cucumbers, peppers, cabbage, salad greens, Brussels sprouts, carrots, red beets, onions, eggplants.
Side dishes - baked potatoes, several types of rice, pasta, sweet potatoes.
Fruits - melons, oranges, tangerines, grapefruits, dates, persimmons, apples.
A large selection of fresh pastries.
They are satisfied with their vacation.
We were helped to create a good rest:
Anastasia - Guest Relations Supervisor
Mr. Hossam - Front Office Manager
Nour - Restaurant Hostess
Regards,
Svitlana and Yaroslav Bilyk, owners of Bilyk Travel Agency.
When leaving Kyiv, we watched that the check-in would be at 14.00, so we paid for the early check-in ($ 125) and we went, arrived at the Hotel at 6.30 in the morning) Satisfied that we would now check in and rest from the road, but no, the receptionist had other plans. We paid for the 1st line ($1250), and Mudazvon Farukh from the reception announces that our room is across the road, which is the promenade mountain resort - the 2nd line ($915)...we were just in AH@E. They immediately informed our travel agent for this dissimilarity and she immediately threw off the Application to (JOIN up) the main office - they do not populate. But the main office opens at 10 am, and at 6.30 am.
Further, we started contacting the General Manager of JOIN up in Egypt, who redirected us to our Guide at the hotel (on the phone), to whom mudazvon Farukh from the reception said that this is one whole organization, that our numbers are on the 2nd line and that there are no numbers in the 1st line at all !!!
To which Farik (guide) said to us, well, you all heard there are no places, I won’t be at the hotel today, bye for everyone - and hung up ((kozel.
At 10.00 JOIN up called back, inserted a piston, another manager ran up to us from the reception desk half-bent and frightened, put on bracelets for us and we were settled on the 1st line. So guys read thoroughly where you are going, where you are settling and do not agree to deceit! Rise up EVERYONE!
2. Room 152, garden fue, very nice, clean, spacious, whatever broke was repaired right away, cleaned well, water was delivered. 1.5 l. bottle per day + on the beach they give out 0.5 liters of bastards, as much as you want - we stocked up in advance; ) There is a cooler and glasses in the canteen and at the reception.
3. Moryushko is the most awesome sandy entry, you can do it without corals, but I was in corals, flocks of small fish emerge and jump right around you - the feeling is incredible) The reef is very poor and there are really few fish, so it’s funky and extorted to the right to Novotel - there are reefs cool)
4.
Nutrition. I'm not whimsical. I was fine and had enough. there were no problems with the stomach) Everything is fresh and of high quality, if I suspected anything, I just didn’t take it and that’s it. Coffee powder - so-so, but I repeat - I'm not whimsical. Say, for Egypt, the rules.
5. WiFi. Really cool. And speedy. I took it on the beach and in the rooms and in the canteen.
6. The territory is good, well-groomed.
7. Animation - guys are great smarties. They try to entertain.
8. Next door Novotel and Guffy. In the evening we walked along Naama, were in Soho and went to Farsha, + excursions. All liked it. Not boring)
If it weren’t for the check-in, then we could put 10 points, otherwise the impression was spoiled) and we are unlikely to return to the promenade)
And even upon request, the chef prepared diet food separately. After the comments, the waiters also began to wipe the tables using special products. And if there were no more complaints about the restaurant, because the general manager tried to please everyone, then there was a huge complaint against the management itself. This is a five, and if you want to meet this status, then there must be a set of privileges. For example: in the building itself there is no bar where you can order a cocktail, coffee, tea. There is a paid bar on the beach. We wanted to order a cocktail (Majito) but the price was quoted as $7. There was one bar on the beach, where one guy worked, covered in sweat and soap, because there was only beer (which the men asked for, and he only gave out two plastic cups each). There were huge problems with bottled water on the beach. Paradox: you open a sealed bottle, and it has an unpleasant aftertaste and really stinks.
Communicated at sea with vacationers, and almost everyone had an upset stomach. As for the sunbeds on the beach, there were enough of them, but the umbrellas are located in such a way that it is very difficult to hide from the sun. We bought for $10 per person the beach at the nearby Novotel hotel, where there are palm trees and a lawn, you could hide from the scorching sun and relax. The entry into the sea was good, sandy, in some places there were corals with fish. By sea, there were no complaints at all. In the evenings, the animation was from the word simply no. For all the time there was only two times a violinist guy. In general, to summarize, in terms of the level and set of privileges, this is the middle three. But everyone has their own needs.
+ The pool is excellent, clean, but we didn’t swim there much, because the sea is 50 meters away !!!
+ The beach across the path is a promenade, the beach is quite large, there were always enough places, the problem is that some people occupied 4 sunbeds for two people at once, but this is no longer a question for the hotel - but for vacationers, for me the minus is to receive towels at 10.00, I come to the beach at 7.00, or even earlier, but I used my pareos. Yes, and in the morning we mostly swam. At the beach bar we received two half-liter bottles of water every day, I don’t drink diluted drinks at all, I tried cocktails on the beach a couple of times, but taking into account my dislike for cola, etc. limited to samples, I don’t like beer at all, but judging by the queue at the opening of the bar - beer was in demand, I liked ice cream one thing, my daughter another, you could always get water from the machine.
+++++ The SEA - it's amazing, clean, I miss it, having swum for the first time in a helmet mask - I didn't want to pay differently, the marine life - fascinated.
+ Meals - we weren't hungry, melons in April - it's gorgeous!! ! I am a fan of melons, I have never eaten such delicious ones !! ! The coffee is good too, we didn't go hungry! We didn’t buy additional food at all, we bought sweets for testing, in order to know what to buy home (I didn’t want to take just what), desserts, my daughter forgot that she was on a diet (((they were gorgeous, but I liked the baked vegetables and the presence scrambled eggs in the morning))) as a minus, I like to drink coffee twice in the morning, I would love to have a cup of brewed coffee before going to the beach in the morning and the second time, but after eating, they didn’t make coffee at the bar on the beach.
+ The staff - already wrote, tactful and willing to help, that in the dining room, that in the territory, that at the reception, on the beach they approached - they offered to visit the spa - they refused once and said that the decisions would not be changed, they did not pull anymore.
+ Animators - I really liked the water aerobics on the beach, but they didn’t go all the time, because. it started at 12.00, and at that time we were already leaving the beach, the girls ANNA and Nastya - respect - heat, sun, and they jump along the beach, sometimes in suits, sometimes they agitate everyone for volleyball or for exercises, but they do everything not intrusively , plus find a moment for everyone to say a kind word and smile.
- I thought what to write from the minuses - I don’t know, yes, these are towels at 10.00, but this is due to the need to wash them, there was no seafood, except for fish in batter, but look at the price of the tour, seasonal fruits, vegetables, fresh food, I remember there were indignations of one of the vacationers that due to the fact that there were no french fries on that day, her children were hungry today, but that morning there was pasta, etc. , and the fact that children eat only french fries is not a question to the hotel.
+ We went with the Tez tour, directly picked up a ticket to Helena tur, there were also no comments on their work, since we didn’t have time to meet with the hotel guide, so upon arrival from the sea we found a note with the information that we missed, it seems to me that such a positive perception of our rest is also due to the fact that our expectations coincided with what was real - and this is the merit of the tour operator !! ! Victoria, thank you from the bottom of our hearts. Plus, our tour operator called us via vapsap and asked if everything was in order with us.
1) The rooms are terrible (it stinks of damp, the bed is torn, there was an old lemon in the fridge))), funds for one person, the room needs repairs)
2) We went on a tour, all inclusive! We planned to rest 9 days in this hotel, but thank God, the tour operator was able to change us to another hotel the next day of our stay.
3) The only bar on the territory of the hotel is located on the beach, where a wild line forms, drinks are already mediocre in Egypt, but in this hotel it is not possible to drink alcohol or ordinary cola. The bartender is a boor, it feels like the rest of the hotel is cattle for him.
4) There is no food, these days that we were at the hotel, we ate outside.
5) At 15:00, beach towels were no longer available (come tomorrow, the boy said).
6) The whole hotel is dirty, neglected.
1. The main trouble. You have to jump up to the beach and take a seat under an umbrella at 6 in the morning. Sunbeds - broken, old and very heavy! Towels, as if pulled out of a dirty puddle.
2. Hotel staff - hating vacationers. She personally saw how the waiter from the bar on the beach reprimanded the man that he takes a lot... Is it really his business ! ? Looks like the enemies of Egypt.
3. The queue at the bar on the beach, constantly for drinks, in the heat, like for bread, in the blockade. At the same time, the 2nd bar on the beach does not work!
4. Animators - do not burn with the desire to please. They only take pictures of their rare activity - for the hotel website, apparently...
5. Food - cheap, the same all 11 days. Horror! Coffee is vile!
6. Good coffee - for a fee, at the bar... Why do they write "all inclusive"! This is a lie! Deception and deceit.
7. Impression - lousy from the hotel. I do not recommend it to people who respect themselves and come to a hospitable country - since this hotel is NOT HOSPITAL! It can be seen that the owner is greedy, savings are on everything!
The most - not comfortable beach of all in the area - walked along the beaches - compared the conditions... NEVER THERE EVEN FOR FREE!
1. lack of sun loungers on the beach. Vacationers are partly to blame, and bad organization is partly to blame.
Some take seats from 6 am.
At 7 in the morning there are no more places under the fungi. We were not very worried, we still came to sunbathe.
At 8 am, you can not find free sunbeds at all.
It doesn’t matter, there were sneakers on two sunbeds, they were sent to the trash can...
I don’t have my own beach reef - I consider this a disadvantage, but the neighbors have reefs, there is something to see.
What well:
Sandy entrance to the sea, but there are practically no reefs. You have to swim for the fish to the nearby Novotel beach.
WiFi in rooms and on the beach. Not very powerful, but still.
Excellent large rooms with large one-and-a-half (and maybe double) beds, good location of the rooms towards the sea. Not only a shower, but also a bath.
The staff naturally loves tips. but what is important, does not extort them.
The food is normal. I had to be careful not to gain weight.
Excellent location of the hotel. Left the hotel - the central highway. On it to the center of Naama Bay with restaurants (I advise you to visit Mahoni) and shops on foot 700 meters (the path may be a little longer along the promenade). On a minibus for 3 pounds the old city, to Carrefour (supermarket) 2 pounds.