• traveled 3 years ago
I liked the home cooking and the calm warm atmosphere. Friendly team that gets the job done right! Heated swimming pools with clean water. The room is clean, comfortable and fresh. Special thanks to the bartender Nikolai for the excellent coffee!! ! And Chefs for delicious home cooking!
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I liked the home cooking and the calm warm atmosphere. Friendly team that gets the job done right! Heated swimming pools with clean water.
The room is clean, comfortable and fresh.
Special thanks to the bartender Nikolai for the excellent coffee!! ! And Chefs for delicious home cooking!
The room is clean, comfortable and fresh.
Special thanks to the bartender Nikolai for the excellent coffee!! ! And Chefs for delicious home cooking!
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• 1
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The hotel does not correspond at all to 5 * (maximum 3), the pool is dirty even for children, the only plus is that the water in it is warm. The beach is dirty, and even companies that do not live in the hotel and even use sun loungers rest under their noses, the staff does not care! There is no toilet on the beach, be prepared to run to your room.
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The hotel does not correspond at all to 5 * (maximum 3), the pool is dirty even for children, the only plus is that the water in it is warm. The beach is dirty, and even companies that do not live in the hotel and even use sun loungers rest under their noses, the staff does not care! There is no toilet on the beach, be prepared to run to your room. And the restaurant (rather just a cafe) at the hotel is generally a nightmare, the tables are dirty, the waiters forgot about our order 3 times!!! ! hair floating in the soup!! ! The breakfast buffet is held under the strict supervision of the staff. In the room for 2600 per day we were offered paid cleaning. Children's animation is very primitive.
To the complaints of the guests, the administration simply replies "you can not come to us anymore! " what we will do!! !
To the complaints of the guests, the administration simply replies "you can not come to us anymore! " what we will do!! !
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• 9
We chose a hotel more for small children, read reviews, photos, phoned, everything seems to be fine. We took food for children to cook in a slow cooker, in order to avoid various risks (frozen meatballs, meat, vegetables, cereals). Checked in normally, the room seems to be okay, average cleanliness, but there is no soap or shampoo.
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We chose a hotel more for small children, read reviews, photos, phoned, everything seems to be fine.
We took food for children to cook in a slow cooker, in order to avoid various risks (frozen meatballs, meat, vegetables, cereals).
Checked in normally, the room seems to be okay, average cleanliness, but there is no soap or shampoo. We read the rules and realized that you can not use anything in the room. We approached the administrator, to which we received an answer that yes, you can’t cook, even for children, only restaurant food, after that I said that this doesn’t suit us and that we will leave, that we don’t know how to cook and from what to feed these children we will not be small, after that we were told that they would cook for us everything that we say from our products for free, well, the offer is tempting, we agreed and then it began.
The first soup that was cooked for us was like a stew for dogs or pigs, potatoes and cereals and half a saucepan of water)), my eyes popped into my forehead... they added water, brought it to the room, cooled it, I give it to the child, he just spits it and does not eat, I tried it and realized that everything was spoiled by their water, terrible, the porridge they cooked, somehow shoved...
There is no kettle in the room either, which is extremely inconvenient, just running for warm water for a child to a restaurant, again, their water is terrible, even in bottles. And they carry their own water, it is to wait until they heat it, etc. , a lot of time. We bought our water for cooking porridge for children, because they refused to eat on other water.
It's time for breakfast, we come and that, breakfast is not a buffet, but portioned, tasteless, blue pasta, fried eggs, boiled and sausages, salad with cabbage, tea is simply impossible to drink. When asked where the buffet is, we were told that there are not enough people and it is not profitable for us... yyyy... that is, we are not people... although in the description - a buffet))) and so on for three days.
There was a buffet, there was a choice, but everything was bland and not very tasty, you can still eat pancakes and cottage cheese, you already wanted to spit sausages.
No baby food! You can't feed this to kids!
And then there was no light and water for almost a day, and it really knocked out... neither cook for the child, nor flush the toilet, nor take a shower... they explained this by saying that they had electricity from the railway and something happened to them and They talked all day that it was about to happen. They fed the children with bananas, cookies, the remains of various cereals... after the pool, they put them to bed in bleach. One of the staff blabbed and said that they were preparing their generator for the season)))), just super. . . but we were really refunded half the cost for the day, after our indignation, the desire was to leave immediately. Yes, the staff is friendly and all issues were resolved, it's true, but still there was a lot of negative and a lot of running around, and solving problems took a lot of energy and strength, which was very frustrating and did not allow you to relax and enjoy your vacation normally.
From the good: swimming pool, playground and the sea.
In general, we left with joy and there is no desire to rest in this hotel anymore and the sediment will be unpleasant for a long time. You can come for two days, so as not to see the shortcomings, just swell and without children, then everything is OK!
We took food for children to cook in a slow cooker, in order to avoid various risks (frozen meatballs, meat, vegetables, cereals).
Checked in normally, the room seems to be okay, average cleanliness, but there is no soap or shampoo. We read the rules and realized that you can not use anything in the room. We approached the administrator, to which we received an answer that yes, you can’t cook, even for children, only restaurant food, after that I said that this doesn’t suit us and that we will leave, that we don’t know how to cook and from what to feed these children we will not be small, after that we were told that they would cook for us everything that we say from our products for free, well, the offer is tempting, we agreed and then it began.
The first soup that was cooked for us was like a stew for dogs or pigs, potatoes and cereals and half a saucepan of water)), my eyes popped into my forehead... they added water, brought it to the room, cooled it, I give it to the child, he just spits it and does not eat, I tried it and realized that everything was spoiled by their water, terrible, the porridge they cooked, somehow shoved...
There is no kettle in the room either, which is extremely inconvenient, just running for warm water for a child to a restaurant, again, their water is terrible, even in bottles. And they carry their own water, it is to wait until they heat it, etc. , a lot of time. We bought our water for cooking porridge for children, because they refused to eat on other water.
It's time for breakfast, we come and that, breakfast is not a buffet, but portioned, tasteless, blue pasta, fried eggs, boiled and sausages, salad with cabbage, tea is simply impossible to drink. When asked where the buffet is, we were told that there are not enough people and it is not profitable for us... yyyy... that is, we are not people... although in the description - a buffet))) and so on for three days.
There was a buffet, there was a choice, but everything was bland and not very tasty, you can still eat pancakes and cottage cheese, you already wanted to spit sausages.
No baby food! You can't feed this to kids!
And then there was no light and water for almost a day, and it really knocked out... neither cook for the child, nor flush the toilet, nor take a shower... they explained this by saying that they had electricity from the railway and something happened to them and They talked all day that it was about to happen. They fed the children with bananas, cookies, the remains of various cereals... after the pool, they put them to bed in bleach. One of the staff blabbed and said that they were preparing their generator for the season)))), just super. . . but we were really refunded half the cost for the day, after our indignation, the desire was to leave immediately. Yes, the staff is friendly and all issues were resolved, it's true, but still there was a lot of negative and a lot of running around, and solving problems took a lot of energy and strength, which was very frustrating and did not allow you to relax and enjoy your vacation normally.
From the good: swimming pool, playground and the sea.
In general, we left with joy and there is no desire to rest in this hotel anymore and the sediment will be unpleasant for a long time. You can come for two days, so as not to see the shortcomings, just swell and without children, then everything is OK!
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• 8
Let's start with the fact that the hotel does not live up to its stars. Five stars are not even close. The breakfasts included in the cost of living, which were served, were prepared from products of not the best quality and as if they were cooked in a school cafeteria, tasteless, unappetizing, monotonous.
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Let's start with the fact that the hotel does not live up to its stars. Five stars are not even close. The breakfasts included in the cost of living, which were served, were prepared from products of not the best quality and as if they were cooked in a school cafeteria, tasteless, unappetizing, monotonous. The lake about which there is so much PR actually stinks of sewerage, and if the weather is calm or slightly windy, you will be healed by the smells of this lake, this stench is felt even in the rooms as far as possible from the lake. Thanks to the wind from the sea, which saved the situation with the smell for days, but if you are not a smoker, then the wind will not help here, since there is no concept of a non-smoking room. From the neighboring balconies, all the smells of tobacco smoke go to the neighboring rooms and the children constantly breathed this.
Playground: The child smashed his head against metal, sharp-edged, open rivets inside a soft labyrinth. This shouldn't happen in a place like this.
It's dangerous for children. And so the labyrinth is good, like the playground in general. But the children manage to break the nets in a day, and the staff does not have time to repair them, which makes the labyrinth unsafe without the close supervision of the parents. Children like the playground and the labyrinth, they don’t want to leave, and they play with each other there for hours. Family hotel with lots of kids.
Minus the unusual character, under the windows the staff constantly carries huge wheelbarrows and garbage cans, which create a wild noise even at midnight. Uncomfortable.
The restaurant is good, paid, the cooks cook deliciously, orders are taken out quickly even when the restaurant is busy. The prices are acceptable. Waiters are good.
But the dishes are washed poorly, I personally washed the forks several times on which there was excess food from the previous user, which is very unpleasant, the appliances are not sterilized after customers, no measures are taken during the coronovirus period, the rooms are not quartz after leaving and before the arrival of new guests. The only two antiseptics for the entire hotel are indoors at the bar and reception. The staff does not even comply with elementary norms at all, they don’t measure anyone’s temperature upon arrival, you won’t see gloves, masks, hand washing, or sterilization at the Grand Hotel. If you like that, then welcome to the Grand Hotel.
The pools are good, clean, but very, very chlorinated, the smell of bleach is felt throughout the territory. And so excellent.
The BBQ area is great.
The rooms are old and small, they have terrible mattresses on which hard springs are easily felt by hand, it hurts to sleep, but there is a building with new, wonderful rooms.
Room cleaning is so-so. A bit dirty and dusty in hard to reach places. There is a bit of mold in the bathroom. Wi-Fi is excellent throughout.
The private beach is dirty, the staff was not taught to clean cigarette gobies and garbage with a rake.
You have to go for toilet paper and garbage bags yourself, you will also take out the garbage from the room yourself.
The administration slows down the development of 20 years ago. So this is not so much a hotel as a recreation center. I wouldn't give her more than 3 stars.
Definitely won't come here again.
Although many people like this hotel despite the shortcomings, and this is true.
Playground: The child smashed his head against metal, sharp-edged, open rivets inside a soft labyrinth. This shouldn't happen in a place like this.
It's dangerous for children. And so the labyrinth is good, like the playground in general. But the children manage to break the nets in a day, and the staff does not have time to repair them, which makes the labyrinth unsafe without the close supervision of the parents. Children like the playground and the labyrinth, they don’t want to leave, and they play with each other there for hours. Family hotel with lots of kids.
Minus the unusual character, under the windows the staff constantly carries huge wheelbarrows and garbage cans, which create a wild noise even at midnight. Uncomfortable.
The restaurant is good, paid, the cooks cook deliciously, orders are taken out quickly even when the restaurant is busy. The prices are acceptable. Waiters are good.
But the dishes are washed poorly, I personally washed the forks several times on which there was excess food from the previous user, which is very unpleasant, the appliances are not sterilized after customers, no measures are taken during the coronovirus period, the rooms are not quartz after leaving and before the arrival of new guests. The only two antiseptics for the entire hotel are indoors at the bar and reception. The staff does not even comply with elementary norms at all, they don’t measure anyone’s temperature upon arrival, you won’t see gloves, masks, hand washing, or sterilization at the Grand Hotel. If you like that, then welcome to the Grand Hotel.
The pools are good, clean, but very, very chlorinated, the smell of bleach is felt throughout the territory. And so excellent.
The BBQ area is great.
The rooms are old and small, they have terrible mattresses on which hard springs are easily felt by hand, it hurts to sleep, but there is a building with new, wonderful rooms.
Room cleaning is so-so. A bit dirty and dusty in hard to reach places. There is a bit of mold in the bathroom. Wi-Fi is excellent throughout.
The private beach is dirty, the staff was not taught to clean cigarette gobies and garbage with a rake.
You have to go for toilet paper and garbage bags yourself, you will also take out the garbage from the room yourself.
The administration slows down the development of 20 years ago. So this is not so much a hotel as a recreation center. I wouldn't give her more than 3 stars.
Definitely won't come here again.
Although many people like this hotel despite the shortcomings, and this is true.
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• 4
The disadvantages of the hotel are problems with parking, a long wait for an order in a restaurant, they don’t clean the rooms daily, only on request, there is not enough space for breakfast, there is no elevator, far from the beach, there are no entertainments on the territory, a hotel for lovers of a quiet calm or for relaxing with children (but it's like for us).
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The disadvantages of the hotel are problems with parking, a long wait for an order in a restaurant, they don’t clean the rooms daily, only on request, there is not enough space for breakfast, there is no elevator, far from the beach, there are no entertainments on the territory, a hotel for lovers of a quiet calm or for relaxing with children (but it's like for us). Far from the market!
The advantages of the hotel are good tasty breakfasts, two swimming pools, barbecue pavilions, the presence of its own beach, 24-hour security, comfortable rooms!
The advantages of the hotel are good tasty breakfasts, two swimming pools, barbecue pavilions, the presence of its own beach, 24-hour security, comfortable rooms!
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• 6
Decided with the hotel at the last moment. Where they wanted, there were no more places. We stopped at the Grand Hotel because of the pool and the relatively new rooms. But what a disappointment it was when almost all the information that was on the office. The site of this hotel turned out to be false. Firstly, this is not the village of Zatoka, but the village of Karolino-Bugaz.
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Decided with the hotel at the last moment. Where they wanted, there were no more places. We stopped at the Grand Hotel because of the pool and the relatively new rooms.
But what a disappointment it was when almost all the information that was on the office. The site of this hotel turned out to be false.
Firstly, this is not the village of Zatoka, but the village of Karolino-Bugaz. Terrible road to the hotel, narrow, with uneven slabs, around, excuse me, bureaucrats and abandoned areas, the railway.
Secondly, the developed infrastructure - there are no comments at all. There is absolutely nowhere to go, shops and a bazaar are located across the railway. The ones nearby have more expensive prices and not as much choice. I had the feeling that I was on a deserted island, where I didn’t want to go outside the hotel at all.
On the phone I was told that children's animation 2 times a week. In fact, we got to it 1 time - and then, it was an animation for half an hour for the little ones. My children refused to participate.
Breakfasts are so-so. You can, of course. I was forbidden to take out pancakes for children. Although, in front of my eyes, people repeatedly took out full plates of food and no one made any comments to them.
There are no smoking signs near the pool. But some "people", not embarrassed, smoke in the faces of children right by the pool and no one from the administration even leads by ear, and ashtrays are brought from the cafe.
Rooms that do not overlook the pool overlook the construction of another base and the kitchen of the hotel. From the kitchen, smells rush into the room and even the smell of food penetrates the toilet. Also, through the window, deep in the evening, you can hear music from another base and a moving train. Ecology zero ((
A green lake where you can fish. But I'm not sure she's there. For all the time no one took advantage of this wonderful service, prescribed on the site.
When you check in, they will not tell you the rules or they will tell you something completely different from what will actually happen. How it happened for us. To my remarks, the hostess of the hotel (the woman at the reception called herself that) said that she was the hostess here and she would enter the rooms when she saw fit, without asking me. Like I'm nobody here at all, although I paid a lot of money. And if I don't like something, then we can no longer come. We will take your advice and will not come again))
There were some positives too, of course:
- wonderful pools, clean;
- good rooms, clean as well, with a good repair;
- a playground, although small, but the children liked it, because there were many children, then there was someone to play with;
- excellent waiters, it is clear that the guys tried (except for the ashtrays);
- BBQ area.
We did not like it, it was somehow uncomfortable, we left with joy. There are plenty of other options that are much better. You just need to book in advance.
But what a disappointment it was when almost all the information that was on the office. The site of this hotel turned out to be false.
Firstly, this is not the village of Zatoka, but the village of Karolino-Bugaz. Terrible road to the hotel, narrow, with uneven slabs, around, excuse me, bureaucrats and abandoned areas, the railway.
Secondly, the developed infrastructure - there are no comments at all. There is absolutely nowhere to go, shops and a bazaar are located across the railway. The ones nearby have more expensive prices and not as much choice. I had the feeling that I was on a deserted island, where I didn’t want to go outside the hotel at all.
On the phone I was told that children's animation 2 times a week. In fact, we got to it 1 time - and then, it was an animation for half an hour for the little ones. My children refused to participate.
Breakfasts are so-so. You can, of course. I was forbidden to take out pancakes for children. Although, in front of my eyes, people repeatedly took out full plates of food and no one made any comments to them.
There are no smoking signs near the pool. But some "people", not embarrassed, smoke in the faces of children right by the pool and no one from the administration even leads by ear, and ashtrays are brought from the cafe.
Rooms that do not overlook the pool overlook the construction of another base and the kitchen of the hotel. From the kitchen, smells rush into the room and even the smell of food penetrates the toilet. Also, through the window, deep in the evening, you can hear music from another base and a moving train. Ecology zero ((
A green lake where you can fish. But I'm not sure she's there. For all the time no one took advantage of this wonderful service, prescribed on the site.
When you check in, they will not tell you the rules or they will tell you something completely different from what will actually happen. How it happened for us. To my remarks, the hostess of the hotel (the woman at the reception called herself that) said that she was the hostess here and she would enter the rooms when she saw fit, without asking me. Like I'm nobody here at all, although I paid a lot of money. And if I don't like something, then we can no longer come. We will take your advice and will not come again))
There were some positives too, of course:
- wonderful pools, clean;
- good rooms, clean as well, with a good repair;
- a playground, although small, but the children liked it, because there were many children, then there was someone to play with;
- excellent waiters, it is clear that the guys tried (except for the ashtrays);
- BBQ area.
We did not like it, it was somehow uncomfortable, we left with joy. There are plenty of other options that are much better. You just need to book in advance.
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• 13
We are currently staying at the hotel. On Friday afternoon, we decided to go for the weekend to relax with my family (my husband and I, a child of 9 years and a baby of 7 months). We are from Odessa, so we chose from the hotels of Zatoka and Karolino-Bugaz. The search criterion was a hotel with a swimming pool and a decent kitchen, new rooms.
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We are currently staying at the hotel.
On Friday afternoon, we decided to go for the weekend to relax with my family (my husband and I, a child of 9 years and a baby of 7 months).
We are from Odessa, so we chose from the hotels of Zatoka and Karolino-Bugaz.
The search criterion was a hotel with a swimming pool and a decent kitchen, new rooms. I did not want to spend a mini vacation in an old boarding house.
Having called all the top hotels with a pool, on the bookinga website, I did not find anything free to check in on the day and for the weekend.
I decided to search using the word of mouth method, calling my friends with the question of who was where, accidentally stumbled upon the Grand Hotel. By calling the reception, they found a room for us, and in the evening we arrived at the hotel.
By the way, I read the reviews after the booking, and to be honest, they upset me a little and alerted me. But there is nothing to do.
Upon arrival, we were met at the central parking lot, sent to the second one, which is located behind the hotel.
Friendly guy Eugene showed the parking space, offered to help with things.
At the reception, the girl Daria (if I remember correctly) very politely explained the rules of the hotel, and took us to the New Building. By the way, construction is underway on the territory of the hotel (this is not in the photo), and the view of these gray buildings was a bit disappointing. But during the rest, neither noise, nor dust, nor any inconvenience, except for aesthetic ones, the construction site did not bring. So it's not critical.
They settled us in a new building, on the 4th floor. It is not convenient with a baby, it may be possible to go up and down, so check the splicing when booking. But we are athletes) it did not frighten us.
The room has a new good repair, good furniture, it was clean, all consumables - shampoo, soap, gel, paper were in place. But the TV showed with interference, and the refrigerator did not cool. They immediately invited a guy to help, who said that the TVs did not work throughout the hotel and this issue could not be resolved. Daria said that the administrator had told: either stay with a non-working TV or your money will be returned. Time 22.00 in the arms of a baby and another 9 years old. Of course we stayed, but we were transferred to another room, where the refrigerator still fulfilled its duty)
Actually this is the only point that was eliminated the next day. Everything worked.
Read complaints about service and maintenance.
From our experience.
The valet was polite and offered to help.
The receptionist explained the rules as soon as we entered. About towels, breakfast time and cleaning - on request.
Daria took me to the room, resolved all the issues with the appliances, brought the kettle to the room at the request, was very patient and polite.
The waiter, Yuri, does an excellent job. Friendly, smiling, fast, in a word well done!
Fast service, very very tasty food, at Odessa prices on the same level, it didn’t turn out more expensive.
The cat on the territory of the Grand Hotel very well performs the function of animating children on the territory)
By hotel:
Pool: clean! Filters are washed all the time. I saw 3 times a day they cleaned for sure. The water is warm, heated, there are always enough places, they cover it with a film at night.
Restaurant: clean, tasty, didn't like the breakfast very much, advice: add a cereal dispenser and milk. And add eggs at least in the form of fried eggs or boiled.
Entertainment: The playground is nice, clean and well maintained. Football game tables are new and in excellent condition. Tennis table with new rackets.
Tip: add music by the pool. Summer lounge would be great for relaxing by the water.
Something needs to be done with the green lake, it looks dirty.
The conclusion is, a hotel with very good potential! The main thing is to keep the level of cleanliness even further, the staff must continue to work in such a way that, no matter what, people come back to you again and again.
We were satisfied, we will definitely come again. Good luck with development! And do something with the search! Your hotel was not found in the search for Zatoka hotels with a pool! Now we will advise friends) the main thing is not to let you down.
On Friday afternoon, we decided to go for the weekend to relax with my family (my husband and I, a child of 9 years and a baby of 7 months).
We are from Odessa, so we chose from the hotels of Zatoka and Karolino-Bugaz.
The search criterion was a hotel with a swimming pool and a decent kitchen, new rooms. I did not want to spend a mini vacation in an old boarding house.
Having called all the top hotels with a pool, on the bookinga website, I did not find anything free to check in on the day and for the weekend.
I decided to search using the word of mouth method, calling my friends with the question of who was where, accidentally stumbled upon the Grand Hotel. By calling the reception, they found a room for us, and in the evening we arrived at the hotel.
By the way, I read the reviews after the booking, and to be honest, they upset me a little and alerted me. But there is nothing to do.
Upon arrival, we were met at the central parking lot, sent to the second one, which is located behind the hotel.
Friendly guy Eugene showed the parking space, offered to help with things.
At the reception, the girl Daria (if I remember correctly) very politely explained the rules of the hotel, and took us to the New Building. By the way, construction is underway on the territory of the hotel (this is not in the photo), and the view of these gray buildings was a bit disappointing. But during the rest, neither noise, nor dust, nor any inconvenience, except for aesthetic ones, the construction site did not bring. So it's not critical.
They settled us in a new building, on the 4th floor. It is not convenient with a baby, it may be possible to go up and down, so check the splicing when booking. But we are athletes) it did not frighten us.
The room has a new good repair, good furniture, it was clean, all consumables - shampoo, soap, gel, paper were in place. But the TV showed with interference, and the refrigerator did not cool. They immediately invited a guy to help, who said that the TVs did not work throughout the hotel and this issue could not be resolved. Daria said that the administrator had told: either stay with a non-working TV or your money will be returned. Time 22.00 in the arms of a baby and another 9 years old. Of course we stayed, but we were transferred to another room, where the refrigerator still fulfilled its duty)
Actually this is the only point that was eliminated the next day. Everything worked.
Read complaints about service and maintenance.
From our experience.
The valet was polite and offered to help.
The receptionist explained the rules as soon as we entered. About towels, breakfast time and cleaning - on request.
Daria took me to the room, resolved all the issues with the appliances, brought the kettle to the room at the request, was very patient and polite.
The waiter, Yuri, does an excellent job. Friendly, smiling, fast, in a word well done!
Fast service, very very tasty food, at Odessa prices on the same level, it didn’t turn out more expensive.
The cat on the territory of the Grand Hotel very well performs the function of animating children on the territory)
By hotel:
Pool: clean! Filters are washed all the time. I saw 3 times a day they cleaned for sure. The water is warm, heated, there are always enough places, they cover it with a film at night.
Restaurant: clean, tasty, didn't like the breakfast very much, advice: add a cereal dispenser and milk. And add eggs at least in the form of fried eggs or boiled.
Entertainment: The playground is nice, clean and well maintained. Football game tables are new and in excellent condition. Tennis table with new rackets.
Tip: add music by the pool. Summer lounge would be great for relaxing by the water.
Something needs to be done with the green lake, it looks dirty.
The conclusion is, a hotel with very good potential! The main thing is to keep the level of cleanliness even further, the staff must continue to work in such a way that, no matter what, people come back to you again and again.
We were satisfied, we will definitely come again. Good luck with development! And do something with the search! Your hotel was not found in the search for Zatoka hotels with a pool! Now we will advise friends) the main thing is not to let you down.
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• 1
• traveled 5 years ago
The service at the hotel is just awful! The rooms are not cleaned. On the beach there are sun loungers without mattresses, you have to lie on plastic, zero comfort !! ! And most importantly, they are not allowed to take towels from the hotel to the beach, they can only be used near the pool. Passing through the reception, they follow you and ask where you are going with towels and threaten you with a fine!! ! It feels like you are not on vacation but in a colony under supervision!! ! Some bans all around.
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The service at the hotel is just awful! The rooms are not cleaned. On the beach there are sun loungers without mattresses, you have to lie on plastic, zero comfort !! ! And most importantly, they are not allowed to take towels from the hotel to the beach, they can only be used near the pool. Passing through the reception, they follow you and ask where you are going with towels and threaten you with a fine!! ! It feels like you are not on vacation but in a colony under supervision!! ! Some bans all around. They charge for all the crazy money and don't provide even a third of the service! You can’t take food from the restaurant that you ordered, paid for and didn’t eat, again, according to their rules, you can’t, midges start in the rooms!
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• 26
We rested with our family in June 2018. Booking, check-in went without any questions. The room was clean, comfortable, everything worked. The playground for toddlers and primary school children is small, with soft artificial turf. A small pool with a paddling pool, enough sun loungers for everyone. Two air mattresses were taken out of the hotel.
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We rested with our family in June 2018. Booking, check-in went without any questions. The room was clean, comfortable, everything worked. The playground for toddlers and primary school children is small, with soft artificial turf. A small pool with a paddling pool, enough sun loungers for everyone. Two air mattresses were taken out of the hotel. The water in the pool is clean. On the territory there are large round sheds with tables and chairs, there is a terrace with armchairs and sofas with pillows under the ass, games for children. Breakfasts are simple: pasta, cereals, sausages, scrambled eggs, boiled sausage, compote (very sweet), tea, coffee drink, cookies, buns, gingerbread, plums, cherries. Monotonous. For the money, the dishes are delicious, cheap at Belarusian prices. You can eat at a nearby hotel, where the menu is different. Animation is normal, children like it. The animators did a good job. Wi-fi is decent, we watched videos, catches all over the hotel. The staff is friendly both at the reception and in the cafe, they even sold us ice cream on credit in the cafe)) On the next arrival, they offered a 10% discount as regular customers. At the reception they can exchange currency, however, at a low rate. When we left, the room was taken in 15 minutes, the maid even came running and brought a forgotten Panama hat, it was nice. The territory of the beach is regularly cleaned by a tractor, so it is clean there. There are few local sunbathers.
Of the minuses: terrible soap, shampoo and shower gel. There is a wasteland on one side of the hotel, so a rather cold wind blows through the territory in bad weather.
Of the minuses: terrible soap, shampoo and shower gel. There is a wasteland on one side of the hotel, so a rather cold wind blows through the territory in bad weather.
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• 14
+ The hotel is beautiful, new, good playground. - But the service ruins everything. - no room cleaning - the prices in the cafe are too high
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The hotel is beautiful, new, good playground.
-
But the service ruins everything.
- no room cleaning
- the prices in the cafe are too high
The hotel is beautiful, new, good playground.
-
But the service ruins everything.
- no room cleaning
- the prices in the cafe are too high
Like
You like
• 7
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