Stayed with friends for a week. For our reasons, we were late for two days, I called Lyudmila the day before, she confirmed by phone that we would not pay for the two days that we did not spend the night there. Also received a confirmation from the booking about changing the booking. Upon arrival, they began to pay Lyudmila.
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Stayed with friends for a week. For our reasons, we were late for two days, I called Lyudmila the day before, she confirmed by phone that we would not pay for the two days that we did not spend the night there. Also received a confirmation from the booking about changing the booking. Upon arrival, they began to pay Lyudmila. She demanded 13.000 from us, although the booking indicated an amount of about 9.000, plus they also sent an advance payment of 2.400 for one night to the card (by the way, they ask for an advance payment "illegally", they write in a personal in booking). After much discussion, Ludmila agreed that we pay for one of the nights that we did not spend there. Later they found Irina's number (apparently another manager), called her, she said that we were supposed to be 8850. And even when Lyudmila had already come to return the money, and here she tried to get a little bit of her benefit - she asked to pay 8900. In total, we there were 6 people for three rooms, we were returned about 15.000.
Therefore, be very careful when you pay and when you send an advance payment. Even with such boorish behavior, Lyudmila in a conversation calls everyone diminutively: Pashenka, Dashenka, etc. , which can be confusing, be careful! We also left a large beautiful bouquet on the table on the common balcony, but one day it disappeared. According to Lyudmila, it was blown away by the wind and the cleaner threw it away, although the bottle from under this bouquet was left on the table. In the end, she generally said "that you feel sorry for your broom. "
Another of the minuses: ice water suddenly starts to flow in the shower instead of hot, an uncomfortable staircase, somehow they asked to wash the floors on the common balcony near the room - instead they gave us a broom in our hands.
To sum it up, I would not recommend anyone to stay at this hotel. And I advise the owners to immediately replace the manager.
Therefore, be very careful when you pay and when you send an advance payment. Even with such boorish behavior, Lyudmila in a conversation calls everyone diminutively: Pashenka, Dashenka, etc. , which can be confusing, be careful! We also left a large beautiful bouquet on the table on the common balcony, but one day it disappeared. According to Lyudmila, it was blown away by the wind and the cleaner threw it away, although the bottle from under this bouquet was left on the table. In the end, she generally said "that you feel sorry for your broom. "
Another of the minuses: ice water suddenly starts to flow in the shower instead of hot, an uncomfortable staircase, somehow they asked to wash the floors on the common balcony near the room - instead they gave us a broom in our hands.
To sum it up, I would not recommend anyone to stay at this hotel. And I advise the owners to immediately replace the manager.
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• traveled 4 years ago
When checking into the room, there was a layer of black dust on the bedside tables, and in the toilet on the toilet lid there were yellow spots and brown splashes on the wall by the sink!! ! It's disgusting!! ! When I chose and booked a room, the description of the room indicated: sea view, terrace, balcony.
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When checking into the room, there was a layer of black dust on the bedside tables, and in the toilet on the toilet lid there were yellow spots and brown splashes on the wall by the sink!! ! It's disgusting!! ! When I chose and booked a room, the description of the room indicated: sea view, terrace, balcony. We arrived at about nine o'clock in the evening, called by phone, we were told that none of the staff was present and that we should check into a room that turned out to be overlooking the road.
The next day, we told the hostess that we had booked a room with a sea view through Booking. She began to move away from a direct discussion of options for getting out of this situation (for example, moving us to a room with a sea view or returning part of the money) and began to say that she actually settled us in a triple room (which we could not evaluate, because . this was not our initiative) that I had never heard that there is a difference in views, and that the guests are unpredictable in the time of departure and the room can only be vacated tomorrow.
The next day, she offered a room with a sea view, but without a balcony, which did not suit us either. I tried to explain that I just want to get a number according to the description on Booking, to which she replied that a certain Christina posted on Booking. I sincerely do not understand why there is no initiative on her part in resolving this issue and I have to find out how it happened. They violate the law on advertising in terms of posting false information and are misleading. And you can’t leave reviews on Booking in Crimea - it’s convenient for such garbage hotels!
There is only one channel on TV, the room is not cleaned, the hostess does not know the basics of customer-oriented service.
The next day, we told the hostess that we had booked a room with a sea view through Booking. She began to move away from a direct discussion of options for getting out of this situation (for example, moving us to a room with a sea view or returning part of the money) and began to say that she actually settled us in a triple room (which we could not evaluate, because . this was not our initiative) that I had never heard that there is a difference in views, and that the guests are unpredictable in the time of departure and the room can only be vacated tomorrow.
The next day, she offered a room with a sea view, but without a balcony, which did not suit us either. I tried to explain that I just want to get a number according to the description on Booking, to which she replied that a certain Christina posted on Booking. I sincerely do not understand why there is no initiative on her part in resolving this issue and I have to find out how it happened. They violate the law on advertising in terms of posting false information and are misleading. And you can’t leave reviews on Booking in Crimea - it’s convenient for such garbage hotels!
There is only one channel on TV, the room is not cleaned, the hostess does not know the basics of customer-oriented service.
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• 1
I stayed in a wonderful mini-hotel. I would like to thank the hosts for their hospitality. Near the hotel there is a playground for children, as well as cozy gazebos for evening tea drinking. The rooms are comfortable and clean. Special thanks for the varied and delicious food. There is a choice of an individual menu for guests, if, for example, you are a vegetarian or do not eat sugar or salt, they will cook whatever you wish.
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I stayed in a wonderful mini-hotel. I would like to thank the hosts for their hospitality. Near the hotel there is a playground for children, as well as cozy gazebos for evening tea drinking. The rooms are comfortable and clean. Special thanks for the varied and delicious food. There is a choice of an individual menu for guests, if, for example, you are a vegetarian or do not eat sugar or salt, they will cook whatever you wish.
The hotel has high-speed Internet, you can safely work remotely and relax at the same time.
The beach is within walking distance from the hotel. Not far from the hotel there are sports grounds and a swimming pool. In case of bad weather, you can safely swim in the pool for a fee.
Separately, I want to say about the sea and beaches. The nearest beach is pebbly, but if you have a desire to swim on the sandy beach, you can do it after walking 5 minutes from the hotel along the promenade. The sea in Sandy is the cleanest, the beaches are located on the same line with children's camps, while walking you can also breathe in pine trees. I will definitely come here next year with my family.
The hotel has high-speed Internet, you can safely work remotely and relax at the same time.
The beach is within walking distance from the hotel. Not far from the hotel there are sports grounds and a swimming pool. In case of bad weather, you can safely swim in the pool for a fee.
Separately, I want to say about the sea and beaches. The nearest beach is pebbly, but if you have a desire to swim on the sandy beach, you can do it after walking 5 minutes from the hotel along the promenade. The sea in Sandy is the cleanest, the beaches are located on the same line with children's camps, while walking you can also breathe in pine trees. I will definitely come here next year with my family.
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