Large, beautiful and well-kept area. Plying on the territory of electric cars that bring up if necessary. Private swimming pool for adults only. Personally, I really liked that the animators hung out near the pools with children and did not pull me. Polite, friendly and helpful staff. No one bothers with "friend", "brother". Abundant and varied menus. AI includes access to a la cart restaurants. Spacious luxury room with the same bathroom, conscientious cleaning every day. Replenished daily, included in AI, mini-bar.
Only wi-fi caused dissatisfaction with me personally. It seems to be there, but it works very much so-so. With crashes and breaks.
Yes, there are some nuances from a series of nitpicks. One of the tiles on the floor in the room banged a little, the first towel that I took after washing turned out to be with a rubbed place, the fibers had already dispersed. In the mini-bar, drinks in containers of 0.33 and from alcoholic 2 types of beer and red and white wine. Suddenly ran out of soap in the soap dish.
In general - a good, expensive, high-quality vip-hotel with minor flaws.
Hotels: We rested in the Four Seasons and Rixos, but chose Alcazar, although we are very demanding. The hotel is beautiful, clean, well maintained. We always take a swim-up room, the pool is closed from the wind and at your request the water can be heated up to 31. The room is large, comfortable, but in the evening there is not enough lighting. Food is better than in other hotels in Egypt, but 5 stars is not enough. It is difficult to watch tens of kg of tiger prawns being transferred every night and grilled for 10 minutes instead of 1.5-2 minutes. max.
Although scallops, sea bream and sea bass, squid and grilled chicken are perfect. The staff in Alcazar is made for you by the staff. There are gloomy, but mostly all cheerful, friendly, responsive, fry correctly, never pull on the tips.
But that doesn't mean you shouldn't thank them for a good job. Let's type and see the result. Egyptians give tips even during breakfast. If your room is poorly cleaned or the minibar is not replenished, call the manager and everything will be done quickly, and do not complain later in the reviews, you can fix everything.
I would like to thank the most professional staff of the hotel. This is a very intelligent review of Room Division Manager Mohamed, Guest relation Officer Tanya, who could be met always and everywhere from the reception to the beach and who is always ready to help, co-chef of the main restaurant Sherif, who was always present for breakfast, lunch and dinner . cheerful and friendly with vacationers, but strict with subordinates, chef Sami, who worked wonders of skill on the tap in a Japanese restaurant and many other bartenders and waiters.
CONS:
- THE INTERNET, WHICH DOES NOT EXIST, but sometimes appears. We have been complaining for several years, but HE DOES NOT EXIST.
For this reason, the hotel loses many guests and profits. I ask the responsible manager not to thank me for a good review, but to answer my question, how and when do you think to solve this problem of yours.
- Many waiters wear masks on their beards and managers do not make remarks to them, because they go without masks, there are very few paramedics.
- very unprofessional service in a fish restaurant under the direction of Mahmoud El Hawari.
- Poor quality dishes in a Mediterranean restaurant.
- There are no quality spirits.
- Very loud music by the pool.
We hope you will hear our comments.
I wish prosperity STEIGENBERGER ALCAZAR!
ATTENTION, DO NOT COME TO THE PHARMACY TO THE LEFT OF THE HOTEL! ! ! ! ! All that they have 5 can be bought for 200 meters for 1 dollar, deceive and say that where there are cheaper counterfeits.
About the hotel: we stayed in the Four Seasons and Rixos, but chose Alcazar, although we are very demanding. The hotel is beautiful, clean, well maintained.
We always take a swim-up room, the pool is closed from the wind and at your request the water can be heated up to 31. The room is large, comfortable, but in the evening there is not enough lighting. Food is better than in other hotels in Egypt, but 5 stars is not enough. It is difficult to watch tens of kg of tiger prawns being transferred every night and grilled for 10 minutes instead of 1.5-2 minutes. max.
Although scallops, sea bream and sea bass, squid and grilled chicken are perfect. The mood in Alcazar is made for you by the staff. There are gloomy, but for the most part all cheerful, friendly, responsive, joke correctly, never tip for tips. But that doesn't mean you shouldn't thank them for a good job. Let's type and see the result. Egyptians give tips even during breakfast. If your room is poorly cleaned or the minibar is not replenished, call the manager and everything will be done quickly, and do not complain later in the reviews, you can fix everything.
I would like to thank the most professional staff of the hotel. This is a very intelligent responsive Room Division Manager Mohamed, Guest relation Officer Tanya, who could be met always and everywhere from the reception to the beach and who is always ready to help, co-chef of the main restaurant Sherif, who is always present for breakfast, lunch and dinner very cheerful and friendly with vacationers, but strict with subordinates, chef Sami, who worked wonders of skill on the tap in a Japanese restaurant and many other bartenders and waiters.
CONS:
THE INTERNET, WHICH DOES NOT EXIST, but sometimes appears. We have been complaining for several years, but HE DOES NOT EXIST. For this reason, the hotel loses many guests and profits. I ask the responsible manager not to thank me for a good review, but to answer my question, how and when do you think to solve this problem of yours.
- Almost all waiters wear masks on their beards and managers do not make remarks to them, because they go without masks, there are very few paramedics.
- very unprofessional service in a fish restaurant under the direction of Mahmoud El Hawari.
- Poor quality dishes in a Mediterranean restaurant.
- There are no quality spirits.
- Very loud music by the pool.
We hope you will hear our comments.
I wish prosperity STEIGENBERGER ALCAZAR!
Three large swimming pools, all heated. A small child, there is generally a temperature - 36 probably)
5 a la carte restaurants, so the food did not have time to get bored. Grilled shrimp every day. Grilled fish every day. In general, the cuisine is more fish. The minibar in the room is free. The pier is really very long until you stomp to the swimming place)) but you can wait for the car. So I don't even have any comments.
And against the background of Egyptian hotels, there are only pluses. Every day shrimps, cheeses, mango fresh juices, well-mannered staff - there is no familiarity from the staff in the style: - "hey friend like dila" and they don't beg for tips. Big tennis, sauna, spa, mini football, everything is free, included.
Entry into the sea is only through a pontoon, almost a kilometer to go, and there are no seas, waves, near the coast. Not for sea lovers), there are many pools. This is a serious minus, but on Nabka Bay it is almost everywhere, and in Sharm itself, closer to the old city, where the entry to the sea is closer, there are no good hotels. In the same two Rixos hotels, the same problem - as they are nearby on Nabq
Better than this hotel in Egypt, I think only Rixos Premium Seagate, everything is somehow bigger there, I can compare it with it.
Alcohol is the main disadvantage compared to Rixos. If in Rixos you can drink 12 or 18-year-old whiskey of the coolest brands, Sheridans and Baileys liqueurs and everything is free, then here, not only elite, just imported alcohol will not be poured for free. Only local, but it is not like that, of course, although it is considered good by Egyptian standards. From 150-200 grams of rum, I was dry all night, as if I had drunk half a liter : )).
The remaining disadvantages are relative, not important for everyone:
- interruption in some areas of the hotel with Wi-Fi authorization (but it still depends on the phone),
- the food, as I said, is excellent, but the fruits were unripe, except for grapes and apples, they didn’t eat anything from fruits, but maybe because it’s winter and off season... steaks in the central restaurant are fried like that, it’s better to dine in alacarte restaurants, it tastes better there are preparing.
- cars go every 15 minutes, you won’t wait (in Rixos every 2 minutes, they didn’t go on foot in the heat),
- there is no water park like in Rixos (and there it is with extreme slides and without queues),
- the children's room is small and wretched here.
Pros:
- a newer hotel, rooms, more modern design, in Rixos some buildings are a little shabby, everything is new here.
- it really makes sense to visit a la carte restaurants here in the evenings instead of having dinner at the central restaurant. The dishes are tastier, more exclusive, and not stupidly bring the same dishes from the central restaurant, embellishing them a little as it was in Rixos when we visited one of the alacarte restaurants. Just be careful, check in these restaurants whether you need to pay extra for certain dishes, otherwise I foolishly ordered a lobster (it turned out that a lobster is a lobster) in a salad with pineapples, I had to pay $ 20 extra, which is basically inexpensive, but still unpleasant a surprise, especially considering that this seafood here is already overeating for free. And you just can’t relax - you have to think about what to order, not all inclusive. But this is Egypt, you can’t completely relax, even in such a hotel...
- everything is quiet and calm here, an amphitheater with movements and music on the edge of the hotel so as not to disturb the residents, and not noise and a disco by the pool as in other hotels near the residents' rooms.
We visited the SPA - everything is very stylish, brand new, modern design, 3 large jacuzzis, 2 saunas and one Roman steam room. True, they heat very weakly, you won’t take a steam bath especially, rather purely for relaxation.
Tennis courts and a football field are always free - play for free as much as you like, but when the sun goes down - you have to pay extra for lighting, and the sun sets very early in Egypt.
To be completely objective, it must be taken into account that the difference in the cost of these two hotels is about $ 400 for a weekly vacation in favor of the Alcazar. At least now it is.
And another important note - they don’t practice installing mosquito nets on the windows, it seems like a trifle, but at night they didn’t sleep normally because of this. This applies rather to those who are "loved" by mosquitoes. They did not interfere with my wife, but they bit me and the child, from which he did not sleep well and woke us up. The fumigator was brought, but it fills the room with a not very pleasant smell and you still have to air the room in the middle of the night, which is why a couple more new mosquitoes always flew in, then you turn on the light and look for where they can be killed, after that it’s already difficult to fall asleep in the middle of the night. You wake up tired in the morning. The hotel has spent millions on appearance and amenities, but such a flaw does not allow the tourist to sleep well, where to get enough sleep if not on vacation?
So if you choose between these hotels and you are not a connoisseur of expensive alcohol, you will not have children 4-5 years old and older with you, then I see no reason to overpay for Rixos Premium Seagate, you can choose this one
I can’t forget a la carte restaurants, especially Mediterranean cuisine, this is something tastier than cooked seafood, my husband and I have not tried. We got into the windy season and it was impossible to swim from the pontoon, but we swam from the shore, a very clean and beautiful beach. Comfortable sun beds by the pools, there is a Relax pool without children. Cool water aerobics program under the guidance of Daria!
The hotel reception is very beautiful, all in marble, beautiful furniture.
The contingent of the hotel is Europeans, here you will not hear curses and will not see inappropriate behavior.
The evening program is interesting, but I would not call it diverse, all because the hotel is aimed at Relaxation.
I liked everything, I can’t remember a single minus, except for the wind, but this is the season and we knew that it was possible!
In the rooms iron on request free of charge.
The beach is wide, sand with small sharp pebbles. Sun loungers / umbrellas are located at a distance from each other. Boars for free. Moonset from the shore only on a bare natural stone slab. For swimming only pontoon 543 m.
The hotel does not provide imported alcohol at all.